Forum Discussion

SimonMe's avatar
SimonMe
SMARTY Pioneer
15-02-2026
Solved

Starting a new group

I am trying to move my and three family members' mobile numbers across to Smarty, and set up a new group plan. I have registered my own account, and I was able to add in one of the numbers to a group...
Customer Support
  • LouisK's avatar
    LouisK
    15-02-2026

    Hi there!

    Without looking directly at your account, we wouldn’t be able to determine exactly what’s causing that message or why you were able to add one number but not the others.

    If you haven’t already done so, please contact one of our customer care experts via web chat at www.smarty.co.uk/contact. They’ll be able to access your account, check the status of your plan, and help get everything activated so you can add the remaining group members.

    Best wishes,

    Louis

LouisK's avatar
LouisK
SMARTY Moderator
15-02-2026

Hi there!

Without looking directly at your account, we wouldn’t be able to determine exactly what’s causing that message or why you were able to add one number but not the others.

If you haven’t already done so, please contact one of our customer care experts via web chat at www.smarty.co.uk/contact. They’ll be able to access your account, check the status of your plan, and help get everything activated so you can add the remaining group members.

Best wishes,

Louis