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greytabby001
SMARTY Pioneer
Joined 3 years ago
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Getting nowhere with call centre
I have been on to the call centre all afternoon today to get a simple answer to a question. I have had to put all my details in three times. The person that answered the call gave me the wrong information saying that the plan I had requested was no longer available. I went on to the website and found it straight away. Prior to this I had already asked for it, got a confirmation code and was informed that it would be starting today. I have asked them three times this afternoon to put on a new plan and to cancel a different one. Can it really be that difficult? Now the person that I was dealing with has finished for the day and no one else has taken it up despite the previous staff member saying they would! Over 4 hours on this is too much !1.5KViews0likes1Comment- 1.6KViews0likes1Comment