Forum Discussion
Getting nowhere with call centre
I have been on to the call centre all afternoon today to get a simple answer to a question. I have had to put all my details in three times. The person that answered the call gave me the wrong infor...
Hi greytabby001
Many thanks for getting in touch.
It's a shame to hear of the trouble that you're going through to change your plan.
I'd love to help you out so please kindly ask the agent who you're in conversation with to transfer the chat over to me, Louis, and I will jump on the case and see what's going on. Hopefully, we can come to a resolution ASAP!
I look forward to speaking soon.
Best wishes,
LouisK
