Speed up my connection.

[William_1626249]

Hi.

I get between 50 and 100 Mbs. Sometimes it stops completely, like when streaming, other times it shows low quality video. 

I've got a 5G phone, but the network doesn't seem ready yet.

Is there anything I can do to improve matters?

Regards

[Rebekah_150]

Hey William_1626249,

If you haven’t already done so, you could try the following to potentially regain a connection;

•   Restarting your device and/or resetting your Network Settings (this does not affect your device storage, apps, pictures, etc.). This will refresh your connection to the serving site, prompting a stronger signal.

•    Toggling Airplane Mode/Mobile Data off and on. This essentially resets the IP connection, establishing a fresh new connection once linked to the network – this will prompt your device and SIM to connect to a stronger signal.

•     You can remove any saved APN credentials, restart your handset and then re-add the required APN if your device doesn’t seem to automatically connect to a strong network signal – please find guidance on the correct APN set-up via the following link: https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty.

we do also have a network status checker where you can see if there is ongoing work in your area https://bit.ly/3EzWp6u 

I hope this helps

[William_1626249]

It's actually 3.7Mbs as opposed to the speed above, which was mistakenly reported as it was wi-fi and not mobile data.