Forum Discussion
Speed up my connection.
Hi.
I get between 50 and 100 Mbs. Sometimes it stops completely, like when streaming, other times it shows low quality video.
I've got a 5G phone, but the network doesn't seem ready yet.
Is there anything I can do to improve matters?
Regards
2 Replies
Hey William_1626249,
If you haven’t already done so, you could try the following to potentially regain a connection;
• Restarting your device and/or resetting your Network Settings (this does not affect your device storage, apps, pictures, etc.). This will refresh your connection to the serving site, prompting a stronger signal.
• Toggling Airplane Mode/Mobile Data off and on. This essentially resets the IP connection, establishing a fresh new connection once linked to the network – this will prompt your device and SIM to connect to a stronger signal.
• You can remove any saved APN credentials, restart your handset and then re-add the required APN if your device doesn’t seem to automatically connect to a strong network signal – please find guidance on the correct APN set-up via the following link: https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty.
we do also have a network status checker where you can see if there is ongoing work in your area https://bit.ly/3EzWp6u
I hope this helps
It's actually 3.7Mbs as opposed to the speed above, which was mistakenly reported as it was wi-fi and not mobile data.
