Community

Ski_Sunday · 08-01-2025

My data usage history shows zero in-plan data usage from last August onwards but my out of plan data has gone down by approx 12GB in 5 months, which equates to my normal data usage. Has anyone seen this before?Support don’t seem to get it even with m...

Ski_Sunday · 14-12-2022

Can anyone shed any light on why my out of plan add on(£5) won’t convert to account balance to cone of my next monthly bill?

Ski_Sunday · 14-12-2022

I was running low on data, just 700MB left with 3 weeks to go ao I bought a 4GB add-on. If then seemed to stop using my normal data and started to eat through my add-on. Is this normal? I was expecting my normal monthly package data to get used up fi...

Ski_Sunday · 24-01-2025

Oh well, I was wrong, out of plan data now being used up, seems the issue isn’t fixed yet at all…

Ski_Sunday · 23-01-2025

Haha, I hope it won’t get used ip prematurely, my out of plan data suddenly just stopped being used up , but that maybe becuase what I have left now was purchased instead of being gifted by them. Time will tell.

Ski_Sunday · 23-01-2025

I persevered with my complaint and to give them their due they did investigate the usage and came back saying that it was due to a change they had made and was an unexpected side effect. Initially they had offered me £5 before i pushed back and they ...

Ski_Sunday · 08-01-2025

Actually I've just found a line in the 'terms and conditions' that mentions a use case for out of plan data, it states:"5.18 If you have unused data in a Data Add-on you can use to roam in the EU once you’ve used up your monthly EU data fair use limi...

Ski_Sunday · 08-01-2025

Wow, thanks for your reply. i had bought a data add on and also had some extra free because I had seen that when i got low on my plan data it stopped using plan data and ate out of my add on. So if they have changed the rules to use out of plan data ...

Online Status	Offline
Date Last Visited	‎24-01-2025 08:54 AM

Community

User Statistics

User Activity

Out of plan data being used when in-plan data still available

Out of plan add on won’t convert to account balance

When to buy a data add-on?

Re: Out of plan data being used when in-plan data still available

Re: Out of plan data being used when in-plan data still available

Re: Out of plan data being used when in-plan data still available

Re: Out of plan data being used when in-plan data still available

Re: Out of plan data being used when in-plan data still available