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No 5g

SimonCr_2335507
SMARTY Pioneer
SMARTY Pioneer

Just transferred my SIM card to my new iPhone -16e…. No 5g anymore …. All phone settings are ticked for use of 5g and I live approx one mile in a clear line from the nearest 5g mast … can’t understand why no  5g

1 REPLY 1

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hi SimonCr_2335507

Coverage can vary depending on your location and there are multiple factors which affect coverage my advice is to speak to the customer care team who can offer account specific advice https://smarty.co.uk/contact available daily from 8am – 8pm.