No 5g

[SimonCr_2335507]

Just transferred my SIM card to my new iPhone -16e…. No 5g anymore …. All phone settings are ticked for use of 5g and I live approx one mile in a clear line from the nearest 5g mast … can’t understand why no  5g

[Rebekah_150 · Accepted solution]

Hi SimonCr_2335507

Coverage can vary depending on your location and there are multiple factors which affect coverage my advice is to speak to the customer care team who can offer account specific advice https://smarty.co.uk/contact available daily from 8am – 8pm.

[JohnRic_3417203]

Hi in my first month with Smarty, so new sim,  after recommendation and checking coverage in Seaford, East Sussex as have had problems with EE. Just had one of theses service outtagesfor a day, being described by others  so not a great start.

The idea was to move from 4G to 5G having checked coverage. Local phone retailler just told me there is no 5G in Seaford currently so no point in upgrading handset despite indications otherwise from service providers. So no 4G or 5G. Any suggestions other than returning to Giff Gaff?

[MSF]

@JohnRic_3417203 You need to complete both a coverage check and network status check for your postcode.

Ultimately, it may be that you are in  a poor area for Three signal.