Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
My son is currently in Austria and his data add in is not working. It is showing on his dashboard as completely unused and we’ve changed the settings for his android phone according to smarty’s instructions and video. Is there a way it is meant to be...
Hi I’ve been sending a txt too 65075 with my Dob but just keep getting a reply that says We received a switching request for this number which didn't pass our authentication checks. Please check the request and try again or log in to your account a...
I want to ask about when my old number will be transferred to my new Smarty SIM. I see lots of references to the Chat option, but I can't get it to initiate. It just brings up pre-written answers. So does anyone know how I get it to work? Or is there...
I already made a post about this but it seems to have been deleted or something (I can see I've made 1 post but cannot get to it).Does anyone have a line issue with call centres? Whenever I call a company number my line breaks up for them (I can hear...
Hi - i successfully ported my number to Smarty today. Outgoing calls show my number correctly, but incoming calls go to Voicemail at the callers end.
I have been trying to add new sims to a group plan for the last 10 days . I have had no help from customer services chat despite several conversations. Originally I added 3 sims to my account (owner) but every time I get through the payment verificat...
I have WiFi for our motorhome. I inserted the sum I had registered but it's snapped. Bought another sim but how do I change the sim number on my account? Any help would be
Hi I have been with Smarty for quite a while and every time my plan renews my data is always slow, It is making me really frustrated and I am considering to cancel my plan next month unless they can fix this issue, wouldn’t recommend using Smarty to ...
Hello all, on 10th March I upgraded my plan from 6 gb (5 gb with 1 gb bonus) to the 12 gb plan as it cost the same. I did the same for my eldest child as they are on my plan. The change should have come into effect yesterday 7th April but according ...
Hi allSince joining SMARTY a couple of weeks ago, I'm facing constant-issues with being unable to send or receive phone calls, and very low data-speeds (literally 1-2 Mbps up or down) at home, and around my local-area.Just wondering if anything can b...
I'm usig Sony Xperia XZ2 Compact (last 5 inch android from Sony) and i think i solved (or it solved itself) the 4g-Volte problem on it. Sony XZ2 phone is on Volte support blacklist at Smarty, so 4g calling should not work, but i didnt want to give up...
Hi there. I'm looking for a bit of assistance with the best way to proceed with managing a group.First, some background info:I manage a SMARTY group containing two SIMs, both used in my daughter's phones. My details are used for the contracts and as ...
Hi, can anyone help me?Whenever I go abroad I can't make voice calls with smarty. I can use my data, send text and receive calls. I've changes all the setting as recommended on the help pages. I can't see what the problem is, anyone have any ideas? ...
Dear smarty, first of all i would like to express my severe frustration & anger about getting to this point of contacting your company.I have had to click on & re click articles trying to make contact which is a lot harder than tr...
How do I change my smarty number from one number to another with another smarty sim
i recently had free entry into a competition that had a number that started with 03, but now it cuts off the call after about 7 seconds, any idea why
Hi, I manage a few family plans including one for my dad. A few times now I've had text messages from the "sms service" (0333 something or other) either telling me he's been left a voicemail, or to read out a text message that's been sent to his phon...
Do I need to do the change to the APN once so I can cll from Europe, or do I have to flit back and forth to the three.co.uk APN on my return from abroad every time? Cheers
Why won’t it work outside in my garden
I’ve just joined smarty and took out the unlimited broadband plan at £20. It is now saying 2 weeks in that I’ve used my data 39gb. How can this be if it’s meant to be an unlimited plan?
