BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I am getting desperate. I switched from Vodafone to Smarty about 8 weeks ago and ported my number using the PAC code Vodafone gave me. Since then I have been able to receive some calls but not others. However the most important factors are the follow...
My number was supposed to be ported from Lebara to Smarty nearly 3 weeks ago, yet nothing has happened.SMARTY sent out a replacement SIM and that also doesn't work.I try Smarty's awful chat everyday and all of them are completely useless. All they sa...
I’m getting the ‘you do not have access to this service’ when trying to phone Australia. I checked out the FAQ and it says I need an out of plan add on - which I have, about £12 in balance. I successfully called Australia last week, although it was...
I renewed my plan today. Refresh the page just to see that I've only got 4 Gb left, and that there are "-13 days left until renewal on the 2nd of september". What the hell is this??
I have a week left before my plan renews and I ran out of data. Want to buy 'out of plan' to tide me over.If I get the £5 add on, how much data does that include? Trying to estimate if it would last me enough time.Thanks.
I use my unlimited data SIM in a 4G router for the internet. Today I have had no service at all - Network status says no issues in this area. Contacted Smarty only to be told there WAS an issue with a local mast (3 network status is also fine) and th...
Hey, my phone has been working fine for years and all of a sudden today when I try to make a call it is saying it is not registering the network. Initially a restart corrected the issue, but it is not working at all now.
I have a spare SIM which I want to use in a MiFi modem on a boat. To activate the SIM, do I simply remove the Smarty SIM I am using in my phone and put the new SIM in to activate it. Then remove the new SIM and put mine back in the phone. And then...
I have lost my sim in Egypt and need a replacement before 24/09/2024 please.
Hi, my father is in hospital and lost his phone. I have a new phone for him and already had a spare smarty sim, but I cannot figure out how to active the spare sim and set it up! Even with the instructions online. When I log in it to activate sim it ...
Having ordered the SIM from smarty and not willing to wait two days as I need one now, I bought a SIM card from a shop and now I need to activate my account on this shop bought SIM card. The message on my dashboard is showing 'number not yet assigned...
Hey guys, quick question, I’m on the promotional tariff of 50GB for £8, my question is to the 12GB of free EU roaming, if I was to go away after using say 30GB of usage will I still get the 12 GB to use in the EU? Or does it only apply if I haven’t u...
Hi allI have had a smarty account for a couple of years. My daughter wanted to switch from 3. She entered her PAC number on the app but used my email and it has ported her number onto my sim.I've now lost my number. I spent all day trying to resolve ...
Hello. Just had my shiny new Smarty SIM. Works for data, but not for calls at the moment. The APN is set to mob.asm.net automatically, so this does not seem to be the problem. Number is 'live' when trying to call it from another phone (ringing tone),...
Using Phone in Spain
