Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I can’t find any specific info on this in Q&A, so looking to anyone who has experience of this…I will be going on holiday to the Canary Islands (Spain) and this will be the first time I will have used my SMARTY SIM outside the UK. Spain is one of th...
I have an existing account, have downloaded the app and manage a group. I am trying to activate a new SIM for a mobile wifi, but unable to do that through either my account or the app. There is no option for 'activate SIM'.When I scan the QR code and...
I am trying to replace my daughters sim everytime I click the link it gives me the group owners details and no way to change it to her number.
When I try to set the PIN to set up my voicemail for the first time I keep getting the message 'that PIN is unavailable' and I've tried literally dozens of even lengthy Pins. Any ideas or is there a bug?
@scamsMy stepmother (82 years old) was spoofed on her landline (in the context of a "supposed" fraud on her bank account from her bank), and followed the scammers instructions by switching on on her mobile & (although she has no clear idea of what s...
My phone nokia c32 doesnt ring when someone tries to phone me from abroad. I get a messed calk notification but missed call i needed to answer as very important
Connection bars are always fine but data doesn’t work until your train is clear of the station. Feels like there’s a contention going on that puts smarty mobile at the bottom of the list. Even asked other mobile users on the train and they have no da...
Hi everyone good evening!I just brought my old number with me to the Smarty today with the deal of fist 3 months 5quid 40GB after then 10 quid each month,but after activating my sim,try to see change plan spot,there isn’t 8 quid for 50GB plan availab...
Could you please advise the best plan to be on to use my phone in the Caribbean? And will it work out there? Thank you
Hey all, is there any way I can pay my month a few days earlier? My bank is sending me a new card out and my other card use to pay is frozen. I'm due to pay on Monday.New card should have arrived soon after, but my partner said she could use hers to ...
Hi I use a Smarty sim in my iPhone and in December activated a data only sim for a router. I stopped the plan renewing a couple of weeks ago by logging in and found it on my dashboard. Now I want to purchase a months data and can’t trace the second s...
Good evening everyone!As I ve joined today to Smarty with the plan of 40GB /5quid for the first 3 month then after is 10 quid/month,But try to see change plan area,there isn't that special offer plan to change!So how can I get 8pounds for 50GB plan a...
Is network down.. can't make or receive calls....
Hi everyone,I’ve been experiencing unusually fast data depletion on my Smarty 100GB plan and wanted to see if others are facing the same issue.On 25th January 2024, I had 27.21GB remaining, with my plan set to reset on January 5. Despite minimal usag...
Hello, I lost my SIM card and I need another SIM card with the same number, please.
I have had an email asking me to log into my dashboard and update my information as my payment details are going to expire?? When I looked it shows its on auto renew which it has been since 2022. Will my service stop or carry on? Its not clear.
Smarty's Policy on Network Policy states they don't do Network Throttling or Data Shaping.However, I've been having an issue very similar to what this user described last year.Between 1am-8am approximately, the connection is fine.By 8am, the Download...
Hi - I am having issues with my voicemail. I keep recording messages and then finding that it has reverted to the default message, deleting my message in the process. This is really frustrating as I include important information in my messages. Any i...
