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[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Cov...

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YulianK by SMARTY Community Manager
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We need more than two words if you want our help !

What’s going on with these two word posts ?!If anyone wants their fellow customers help on this forum, we really need more than just a two word post that says “sim issues” or “periodic logout”, and nothing more !I would be surprised if Doris Stokes w...

Resolved! Phone calls

Hi , I have just joined Smarty from O2 and have had my number ported over.My problem is I can make phone calls and send texts but nobody can phone me.They keep getting a message from O2 saying I can't be contacted. What can I do about this.Thanks  

Two wasted days

Two Days I've been with Smarty, ready to leave. Apparently you need a Volte compatible device. Maybe the website should reflect this. 

Adult Content

I submitted my card details which smarty has taken 3 transactions of £1 each to verify I'm 18 but it still hasn't updated in my account that I'm 18 so what do I do 

HELP, Cannot now connect to Internet

I have a Huawei B535-232 router, put in my ACTIVATED Smarty data sim and connected fine, was getting 20mb down and 5 up. Turned off router to move to final position and now it will not connect again....Tried various APN settings to no avail.Put my Vo...

Connection

Should i take the SMARTY sim out of my dongle and put it directly into my phone as it does not seem to be working 

Recently switched

Hi I recently switched from Gifgaff to Smarty. I done a speed test on my phone and I am meant to be getting up to 70mbps on 4g  and it was saying my download speed is 1mbps is this normal and allowed I am trying to use my hotspot  for my xbox that wa...

Connection to lap top

Please can anyone help me connect to my lap topi need to know what digits or numbers into the computer and don't know what or where to find them

VoLTE calls are inaudible to the recipient

Hi. I have a Samsung A52 5G in an area with 5 bars of 4G coverage.However, whenever I make outgoing VoLTE calls, most of the time the people in there other end can't understand me because it's garbled. I have to turn off VoLTE to make a call. This is...

Data Only SIM

Hi .... help please .... have purchased a DATA Only SIM, and have had it activated,  and inserted into our Caravans Avtex built in router ... cannot get it to connect to our Smart TV ..... any ideas please ??

IanMay by SMARTY Pioneer
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  • 6 replies
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How can i have full 4g but absolutely no bandwidth

Hi all, noticed the last 2 days that iv got full  4g signal but no bandwidth, won't connect to the Internet at all which is strange as it worked really well until Saturday when I decided to port my number over which still hasn't been done and iv had ...

Lost my phone with old number

I lost my phone with old number and contract had the bonus sim card I'm wanting to transfer old number to new sim and the cantract how do I do that with out paying for activation of the bonus sim card

Resolved! 4g coverage

What is the 4g coverage like on smarty, and is it as good as the other oparators.  

Resolved! Group Plan Payment

Hi, I started a family plan and invited my 2 kids. My question is can I pay the 3 accounts in one payment. At present there is 3 seperate dates I have to pay. Any help would be fab.

MrSweeper by SMARTY Maverick
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