Hello SMARTY Community, We wanted to let you know that the SMARTY Community forums will be undergoing scheduled maintenance on Tuesday, 23rd of September 2025 at 06:00 - 12:00. As part of this update, you’ll notice several changes to the User Interf...
You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
Hello, I am abroad in France at the moment and urgently need to call a corporate 0345 number, I have money in my address on account but I can’t call them
Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Having problems accessing the internet using an unlocked ryoko mobile internet inserted smarty simit says I am connected 4g but my devices phone are not connecting anyone else had issues apologies if this has been covered thank you
I cannot make or receive calls. Is there still a Network problem
Myself and my wife switched to smarty 2 weeks ago and as of today my wife still does not have a sim and my sim although activated has had a message saying your number is being transferred for a week have sent the PAC code to the customer support team...
My package was expiring today and it wasn't on auto renew.Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever ...
I have today received two Messages from smarty asking me to update my account details which I already hold every time I update him it takes me to my bank and tries to withdraw £10 for the month even though I've still got seven days until my bill is d...
I don’t know what else to say but this company doesn’t offer any real support for its customer. I’ve wasted so much time today trying to add an already activated sim, I have just gone round and round in circles. It’s a shambles.
Does anyone know the reason why Three was down yesterday 25th June ? Popped into today Three store to ask. Don’t know dude, when did this happen came back the reply from member of staff on 26th June.
If you call my mobile from a landline(01/02/some 03 numbers) the calls go to ee voicemail, I donot have an ee account, however the number was an ee number prior to 2020.a tech call back seemed to think it was a partial port issue. Multiple web chats ...
Recently switched to smarty and kept my old number but the smarty number still appears in my settings is there anyway I can change this please
I need to keep a second number alive. However the company I currently have that sim with, keeps threateing to cut it off. I don't need to make any calls or have any costs on it, I just need to be able to receive calls. I am totally unamused that they...
Hi I gave the pc code and was due to switch yesterday but then said it's expired before changing? Pac code says 20 days left so I re entered it and now says Monday? Thank you. Brad.
Does any one know how to remove a payment option? My account lists several debit cards I have used for payment in the past, as well as the current one. I want to remove these from the list (housekeeping) but I can't find how to do it. If I select on...
Ive just changed my sim to smarty and i have no signal but when i put my old sim back in i have signal. Also my data doesn’t work and my wifi is slow when im using my smarty sim. Does anyone know how to fix this?
Hello. I ordered a new sim yesterday to add to our group.I got an email 3am saying oops soemthing went wrong with payment, we will refund you.5am I get an email saying sim has been despatched.Looking on the group dashboard, the new sim says awaiting ...
So just renewed and smarty has switched off the SIM ie no service,I knew this SIM was to good to be true,so takes my money and gives me nothing,can I get my money back?,and I'll go elsewhere as I was told to stay away from this service,never again an...
My SIM card is still not working after the outage. I have restarted it and followed advice - e.g airplane mode on and off. It’s been 3 days nowplease help
My phone keeps reverting to 3g in WR8 area. If this continues, I'll be moving my number to a new SIM.
Hi it's coming up that I have 30 voicemails but whenever I go into my voicemails I have none, I wouldn't care so much but it keeps notifying me every 10 mins anyone able to help?
