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Forum Posts

Upcoming Maintenance & User Interface Updates – Please Read!

Hello SMARTY Community, We wanted to let you know that the SMARTY Community forums will be undergoing scheduled maintenance on Tuesday, 23rd of September 2025 at 06:00 - 12:00. As part of this update, you’ll notice several changes to the User Interf...

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YulianK by SMARTY Community Manager
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  • 0 replies
  • 1 kudos

eSIM is here 🎉

You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...

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Anny by Team SMARTY
  • 7439 Views
  • 34 replies
  • 8 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 137928 Views
  • 500 replies
  • 9 kudos

Resolved! recent bereavement changing our phone plans

probably a straight forward answer around here but anyway.  last year our mum died and she was the 'owner' ? of our group of 3 for our plan, my question is , is there a way to make my account the owner of our group of 2 now by just removing mum from ...

Contacting Smarty

Is there an email where i can contact smarty? i have paid for my subscription twice so they need to refund me and its still saying i haven’t paid!!

No Data Roaming in France (Paris)

Went to Paris for 4 nights in June, only connection was 'FREE' and this only gave 3G which never worked. Did all the settings etc before we went, and during our time there tried different networks but got absolutely nothing the whole time. Even my wi...

FAULTY SIM?

I purches a plan beginning of this week, within 4 hours there was no data left when I had hardly used so i bought an add on but it is still not working.I either want my money back or cancel plan

Resolved! Not working

I’m stuck, my phone won’t work properly, my plan has been suspended I’m still paying my bill can get started. Very frustrating please help 

Roaming in Mallorca not working

Hi, well the title says it all really! I went to Berlin recently and was stuck on 3g the whole time so when I got back I looked into it and found I had to change the settings which I did. The phone is and iPhone 14, settings are correct, roaming is o...

Microsoft Lumia 650

Microsoft Lumia 650. Unlocked, Smarty SIM recognised, but can't make incoming or out going calls. Is it a known problem that can be fixed, or is it not working because the phone is not compatible with VoLTE use?I was just trying to set up a user frie...

Smarty Plan Renewal Fails

Yesterday tried to Renew my plan, had two Payments Errors, the payments were taken from my bank accounts (Details Available), my Plan was not Renewed so I have no service and two payments out of pocketCan this be Sorted please....

Resolved! No 5g

Just transferred my SIM card to my new iPhone -16e…. No 5g anymore …. All phone settings are ticked for use of 5g and I live approx one mile in a clear line from the nearest 5g mast … can’t understand why no  5g

Refer a friend scheme

Can someone tell me how long it takes to receive the gift card under the refer a friend scheme and is it sent via email or post ?Thank you.

this company is a shambles

I have been sent 2 cards i don't know which to activate, I activate anyway because my plan is on hold and  I I've spent about about 2 hours hours trying to to get hold hold of someone and  they don't respond . It's an absolute joke. 

Spaceboy by SMARTY Pioneer
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  • 1 replies
  • 0 kudos

Can't make or receive calls

I've been using SMARTY for a month with no problems but suddenly can't make or receive calls. I got a new SIM and data/texts is fine. I've done a factory reset, reset phones and network and have a strong signal. My phone is. POCO M4 Pro. 

Sim won't work in basic phone

I have a basic handset, with no Internet connection (think original Nokia style). I have got a smarty sim and it won't recognise it. So I got a new basic phone - still won't recognise it. I've ordered a new sim... same problem.  Does anyone know why ...