Hello SMARTY Community, We wanted to let you know that the SMARTY Community forums will be undergoing scheduled maintenance on Tuesday, 23rd of September 2025 at 06:00 - 12:00. As part of this update, you’ll notice several changes to the User Interf...
You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
probably a straight forward answer around here but anyway. last year our mum died and she was the 'owner' ? of our group of 3 for our plan, my question is , is there a way to make my account the owner of our group of 2 now by just removing mum from ...
Is there an email where i can contact smarty? i have paid for my subscription twice so they need to refund me and its still saying i haven’t paid!!
I need a puk and pak codes for my number
Went to Paris for 4 nights in June, only connection was 'FREE' and this only gave 3G which never worked. Did all the settings etc before we went, and during our time there tried different networks but got absolutely nothing the whole time. Even my wi...
I purches a plan beginning of this week, within 4 hours there was no data left when I had hardly used so i bought an add on but it is still not working.I either want my money back or cancel plan
Please help as I've had enough of not being able to send more than several messages at once
I’m stuck, my phone won’t work properly, my plan has been suspended I’m still paying my bill can get started. Very frustrating please help
Hi, well the title says it all really! I went to Berlin recently and was stuck on 3g the whole time so when I got back I looked into it and found I had to change the settings which I did. The phone is and iPhone 14, settings are correct, roaming is o...
Microsoft Lumia 650. Unlocked, Smarty SIM recognised, but can't make incoming or out going calls. Is it a known problem that can be fixed, or is it not working because the phone is not compatible with VoLTE use?I was just trying to set up a user frie...
What is going on????
Yesterday tried to Renew my plan, had two Payments Errors, the payments were taken from my bank accounts (Details Available), my Plan was not Renewed so I have no service and two payments out of pocketCan this be Sorted please....
Just transferred my SIM card to my new iPhone -16e…. No 5g anymore …. All phone settings are ticked for use of 5g and I live approx one mile in a clear line from the nearest 5g mast … can’t understand why no 5g
I have been with Smarty for a good year now but have always had terrible signal indoors and out. I also have a dual sim phone, both Smarty, a sim for personal use and one for work. I pretty much just get 1 or 2 bars of signal if I'm lucky. I really w...
Can someone tell me how long it takes to receive the gift card under the refer a friend scheme and is it sent via email or post ?Thank you.
I have been sent 2 cards i don't know which to activate, I activate anyway because my plan is on hold and I I've spent about about 2 hours hours trying to to get hold hold of someone and they don't respond . It's an absolute joke.
So after yesterday's outage, will any of us receive any sort of compensation ?
I've been using SMARTY for a month with no problems but suddenly can't make or receive calls. I got a new SIM and data/texts is fine. I've done a factory reset, reset phones and network and have a strong signal. My phone is. POCO M4 Pro.
I have a basic handset, with no Internet connection (think original Nokia style). I have got a smarty sim and it won't recognise it. So I got a new basic phone - still won't recognise it. I've ordered a new sim... same problem. Does anyone know why ...
