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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 128470 Views
  • 499 replies
  • 8 kudos

Network Issues, Hastings old town

Has anyone else experienced network issues in Hastings old town. I lose service for few minutes at the time maybe 10-15 times a day. I just get either ‘no service’ in the top bar of the phone or ‘three dots’ depending off the phone model, I have mult...

True by SMARTY Pioneer
  • 979 Views
  • 3 replies
  • 0 kudos

Resolved! Transfer from giffgaff eSIM

I've ported over from GiffGaff - just had the message to say my port was successful.My iMessage and phone number don't seem to have changed yet. But I was wondering whether that's related to the eSIM that I have from GG? Do I delete it? It says if I ...

Network issues

I have just returned from a week abroad (yesterday) and phone been fine until this morning.Signal keeps dropping out - cant take or make calls.Done everything they suggested on their troubleshooting with no luck. We tried another provider sim and tha...

Unlimited data?

I recently came back to Smarty and took out a 40gb plan... However whilst away on holiday we quickly ran out of data so added and payed for an unlimited plan which still has 24 days remaining! ... Now today when try to do some work I find my data pla...

Resolved! iPad roaming

Can I use my iPad data in the USA? It’s obviously not going to be used for making phone calls 

Hobbayne by SMARTY Pioneer
  • 1434 Views
  • 3 replies
  • 0 kudos

Unable to receive phone signal indoors

I have been with Smarty since I was forced to change my supplier when Plusnet stopped providing moble access. I had no issues at all with the phone signal when I was with them.   I recently became aware that I was losing my phone signal indoors when ...

Resolved! SIM card in router limits

As a family, we currently have 3 Smarty sims in mobile phones, and are very happy with the service and reliability. I am considering changing our broadband usage to a sim router, and a SMARTY sim seems an obvious choice, but I have concerns over the ...

DavidWB by SMARTY Pioneer
  • 877 Views
  • 1 replies
  • 0 kudos

Number transfer

I applied by entering my old number and PAC code. I hope you haven't sent me a new number. Please you contact me.  

Yakupjeo by SMARTY Pioneer
  • 634 Views
  • 4 replies
  • 0 kudos

Voicemail alert but no message n voicemail

Hi I’m a new smarty customer, I have been using sim for about 3 months, recently i have been getting voicemail alerts but when I go to voice mail there are no messages, I have tried calling from another phone and I can review the message and delete i...

Extra sim card

Hi Smarty has shipped for me an extra sim by mistake.  What shall i do? 

Reactivation

I have been overseas for an extended period and I want to reactivate my account.On the way back to the UK, I will land in Germany and drive the rest of the from there.I would like to know whether the SIM card will be activated and ready for use upon ...

sim connected ap say active but it's not

As title says, instructions from chat say longin to website and say sim arrived, where the hell is option to same sim arrived, when I try Google voice does not no what I'm asking, doing my nut in this is