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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 14363 Views
  • 482 replies
  • 4 kudos

Transfering from O2 to Smarty

 Hi everyone,I just transferred my old number from O2 to Smarty, I just wanted to know that what will happen to my Smarty number, my Smarty bill, my O2 SIM card. And also, could I have my Smarty number active again as well?I'll be so grateful if anyo...

Text replies are from a different number

I transferred my existing number to the SMarty plan. I can receive texts & calls to my existing number. However if I send or reply to a text, the number at the other end is different & this number doesn't come up as an existing contact to the person ...

Problem calling a Virgin landline.

When I call my sister ’s Virgin landline with my Smarty mobile (or my wife's phone) I get through ok and I can hear them but they can't hear me. We tried a Vodafone mobile and that works, no problem. Any ideas?

Keeping a sim and number with no plan

My mum passed away. I was paying £8 month for her plan. I have cancelled the payment plan and submitted death certificate etc. A puk code was requested to transfer her smarty number to another sim. I now do not want to do this instead I want to keep ...

New sim

Hi.. I cannot request PAC code on my old SIM card as it's not recognised by the phone.. I bought another SIM and logged in with my details hoping to swap numbers or bring the old number over but being the card is dead that's a problem.So I used the e...

network connection

Moved to Smarty two weeks ago. Maybe missed something cannot connect to 3, the network is requesting a user name & password? Tried Smarty name/password which failed, assumed the connection would be automatic? 

Resolved! Data plan for home internet

Hi, is there a limit to the number of devices that can tether on a data only plan? I'm considering replacing our house internet with the unlimited plan. Also is your NAT open or is it restricted?  We mainly use it on Xbox's and phones/laptops     

Dibble by SMARTY Rookie
  • 331 Views
  • 2 replies
  • 0 kudos

Can't report non-working SIM

Is it really too much to expect to be able to tell SMARTY that their SIM has completely stopped making or receiving calls? I mean, that is what it's for isn't it?? And yes, thank you very much, my phone IS 4G, and I could almost spit on my nearest ph...

Smarty have deactivated my number

I need help I transferred my long time number over to smarty 2 weeks ago and it was working  fine this morning they have transferred back to original SIM number which I did not want now resulting in my old number being no longer recognised how can I ...

Resolved! My SMARTY experience so far…

  I joined SMARTY around 7 months ago and I wanted to share my own experience, so that others can hopefully can benefit from what I have learned so far… I live in Wakefield, West Yorkshire and the networks here are generally pretty good on the whole...

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Michael_T by SMARTY Teamster
  • 4298 Views
  • 6 replies
  • 5 kudos

BBC rolling news unavailable

I'm no longer able to watch the BBC's rolling news via their app on my tablet without proof of a TV licence. I have neither TV or licence.Anyone aware of a workaround? Or another way to get my news fix? 

Bidi by SMARTY Pioneer
  • 680 Views
  • 2 replies
  • 0 kudos

Group sims not auto renewing

I recently moved one of the 4 sims on my account using the PAC code, in the process auto renew was turned off for all accounts (strange but ok). I turned auto renew back on for the owner sim and thought nothing of it as all sims are linked to the one...

Poor call quality

Hi,Since I transferred to Smarty last month, the call quality on my S22 (always fine on O2) has plummeted. Wherever I am, the person on the other end says the call sounds faint, or every few words drop out. My mother has always had the exact same iss...

Requesting a new number

Hi. I’ve had a sim that my son has been using for about 3 months. He’s just asked me if he would be able to get a new number as he’s getting a few calls that he doesn’t want. I haven’t the slightest idea of how I can do this! Does anyone know if I ca...