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How long does live chat take

Patrici_1206143
SMARTY Pioneer
SMARTY Pioneer

Been waiting over 4 hours to receive a PUK code!

2 REPLIES 2

WelshPaul
SMARTY Centurion
SMARTY Centurion

It's chat, not live chat. No different than sending an email really!

MSF
SMARTY Guru
SMARTY Guru

@Patrici_1206143 

A. They are probably incredibly busy as people contact them about the outage in service.

B. It's not a 24/7 service.