You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customersWe’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer a...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
HiI've changed my CC provider, and need to update Smarty.Try as I may, I cannot navigate my way around your website to accomplish the above.As I'm old and getting more frustrated by the minute, I need some help please. Preferably of the "hand holding...
Just rx'd this message with regards to my sons sim, he is abroad on a school trip: Just to let you know, you’ve nearly reached our 12.00GB EU fair use data limit this month. You have remaining 10.18GB Is this telling me he has 10.18gb left or less...
Has anyone else experienced network issues in Hastings old town. I lose service for few minutes at the time maybe 10-15 times a day. I just get either ‘no service’ in the top bar of the phone or ‘three dots’ depending off the phone model, I have mult...
Hi,Is there a way to get such a list on the app/website? I can only see outgoing calls.Thanks.
I've ported over from GiffGaff - just had the message to say my port was successful.My iMessage and phone number don't seem to have changed yet. But I was wondering whether that's related to the eSIM that I have from GG? Do I delete it? It says if I ...
I have just returned from a week abroad (yesterday) and phone been fine until this morning.Signal keeps dropping out - cant take or make calls.Done everything they suggested on their troubleshooting with no luck. We tried another provider sim and tha...
Ban a caller
Still not received my money
How do I pay for use in the Isle of Man?
I recently came back to Smarty and took out a 40gb plan... However whilst away on holiday we quickly ran out of data so added and payed for an unlimited plan which still has 24 days remaining! ... Now today when try to do some work I find my data pla...
Can I use my iPad data in the USA? It’s obviously not going to be used for making phone calls
I have been with Smarty since I was forced to change my supplier when Plusnet stopped providing moble access. I had no issues at all with the phone signal when I was with them. I recently became aware that I was losing my phone signal indoors when ...
As a family, we currently have 3 Smarty sims in mobile phones, and are very happy with the service and reliability. I am considering changing our broadband usage to a sim router, and a SMARTY sim seems an obvious choice, but I have concerns over the ...
Is anyone experiencing smarty Internet problems S13 postcode?
I applied by entering my old number and PAC code. I hope you haven't sent me a new number. Please you contact me.
Hi I’m a new smarty customer, I have been using sim for about 3 months, recently i have been getting voicemail alerts but when I go to voice mail there are no messages, I have tried calling from another phone and I can review the message and delete i...
Smarty app suddenly won’t accept the password. Reset link requested but when used says it has already been used. So can’t get into the account. Any help please?
Hi Smarty has shipped for me an extra sim by mistake. What shall i do?
I have been overseas for an extended period and I want to reactivate my account.On the way back to the UK, I will land in Germany and drive the rest of the from there.I would like to know whether the SIM card will be activated and ready for use upon ...
