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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 94937 Views
  • 499 replies
  • 8 kudos

Very slow 4 and 5G speeds

So today is my first day with Smarty mobile and I can't say I'm impressed, the speeds on 4G and 5G are abysmal where I live, 4G indoors fluctuates between 500kbps and 2.3mbps without outside speeds only marginally better, 5G doesn't appear indoors an...

NOS911 by SMARTY Pioneer
  • 1649 Views
  • 8 replies
  • 0 kudos

badges

Hi, have just joined and waiting for my SIM.What is the benefit of winning badges in the forum?

Resolved! ITV Competition

Why can I not use my out of plan credit £11.00 to enter an ITV competition, I have used it before ?

Group plans

I've added my son's plan to the group and have sent an email and its been confirmed but it just shows as pending on my dashboard and I can't top his phone up or see it

Resolved! Group ownership problem

We're in a bit of a mess with our group (family) plan.The number that was 'group owner' got moved to another provider (long story), so each time a log on, I get "this account has closed" message... I can still get to the other two numbers on the grou...

Data Vampire

I used to use 6gb with my other provider. My phone only gets 4g,  I mostly use my phone in my house, using my own internet. I don't see how I am continuously, almost at the max when it hardly connects. I don't even watch programmes anymore. Its almos...

phone number

Will my phone number remain the same after transferring from another network? And how can I check what my phone number is?"

Need help transferring my number

Hi so this is my setup.I have a Samsung handset that takes two sims.My main sim is with O2 and that’s the number all my friends have for me.My second sim is with Smarty and that I use for the data.I want to finish with O2 and just use Smarty for ever...

Possible to cancel porting. My number to another network

Hey I was wondering if it is possible to cancel porting my smarty number to EE? I took out a contract but have had trouble trying to set it up along with the so called extras they promised. I’ve already used my PAC code when I registered the EE sim. ...

CRJR1979 by SMARTY Pioneer
  • 509 Views
  • 1 replies
  • 1 kudos

Cancelling porting my smarty number to EE

Is there a way for me to cancel the porting of my number to EE? I’ve been trying for 3 days to set up a contract I took with EE and they’re terrible. I want to stay with Smarty but I’ve already gave them my PAC code is there any way of cancelling the...

CRJR1979 by SMARTY Pioneer
  • 477 Views
  • 1 replies
  • 0 kudos

Sim c

I have a sim in a dongle to run a firestick  , I wanna just leave that in all the time, I want another sim for under a tenner for calls and messages and data , but they say there is a tel number in the sim in the dongle which is data only  how do I g...

Auto Renew fail

Every month auto renew doesn't work, it used to, but ever since January 2025 it hasnt, auto renew is on yet every month it tells me it hasn't worked. Smarty app help is useless they say it's a problem with your bank. It is not, it has nothing to do w...

iMessage not working despite being enabled

Since moving to smarty a few days ago I have been unable to use iMessage on my iPhone. I get a message saying “iMessage needs to be turned on to enable iMessage “ I have checked and it is definitely turned on, I have restarted my phone several times ...

Phone not Allowed

So I’ve just activated my sim card with smarty and had my previous phone number transferred. However, it says my Phone is not allowed under the Network setting on Apple IOS despite it saying my phone has no SIM restrictions.Is this a faulty SIM issue...