Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I've recently moved to smarty using an unlimited data sim for our 4g router as we live fairly rural. We have direct line of sight to 4 masts. Initially the speeds were as expected of between 25 - 40 mbps same as my mobile phone but on a different ...
I have the 20 a month data only plan, can I use this to run my firestick if I just use my hotspot setting?
I ordered 2 new sims, one for hubby and the other for my mother in law. Somehow the PAC code used for my mother in laws has now been transferred to me, so my number no longer exists and I now have my mother in laws original mobile number. how do i re...
My Huawei Mobile Router works well in the UK. I have not been able to access the IP (192.169.8.1) and do not know how to change the settings so that I can use it occasionally for data roaming in Europe (Austria). Any advice would be greatly appreciat...
I am not being let to use it
I live in a PR9 area of Southport. A quit a few weeks ago I posted about the really poor mobile signal for internet and telephone calls since taking down of a local signal mast that is quite close and I can actually see from my house.As you can imagi...
Good afternoon I have just realised I cannot use my current SMARTY plan in Turkey. I need to buy an add-on. I have two boys with phones who are constantly on them. Can someone give me an idea of how much i will pay for a week. Had anyone been with te...
I have forgotten my password and can click to get an email from Smarty which allows me to log in without one, but I can't seem to find, get a link which simply allows me to reset it! Am I missing something?
Hi there,so my step dad had 2 numbers on his group account,his card was compromised and had to go through sending invite email to 2nd number, however he messed this up somehow,he has Alzheimer's so hes not sure what to do with chat online etc, I trie...
New customer to Smarty and was looking forward to the experience, however am having issues with the SIM intermittently not making calls. Am I correct in understanding that if the new SIM provided is possibly intermittently faulty, I will have to orde...
Hi, I'm having trouble sending text messages ever since I have set up roaming following this guide. Since then, I have performed a network reset and also turned off iMessages but still unable to send any text messages. I have also tried to follow thi...
Hi, I've had no mobile data today, anyone else?
Very slow 5G 130kbps turn wifi off phone on 4G 250mbps. Sim card is in tplink router at our caravan. Can't watch anything through tv waste of time
My sim card arrived and it had already been opened and I am concerned it may have been cloned or tampered with, I have not activated yet, what should I do?
Hello. SIM card No.: is not active yet! It has been 12 hours since activation! How to solve this problem?
We’re travelling in our motorhome which has Smarty WiFi around Europe for 30 days and have a 15gb plan. Can we buy add on data before or whilst we are travelling as we don’t think the current data will be enough as it drops to 12GB when in the EU
Could someone tell me the correct. Settings to setting up a data only SIM with a 4G router
Are there certain plans currently subscribed users cannot switch to? I see a slightly cheaper plan with less data ( I don’t need all of what I have ) being advertised on Reddit and I’d like to switch to it but cannot work out how to.
If I leave before 14 days, do I get my money back
