Why cant I log in and reset my Ring doorbell account

[BrianFe_2727981]

Trying to reset my Ring Doorbell account but not able. Why not?

[MSF]

@BrianFe_2727981 Is this necessarily linked to your Smarty service? Is data working normally otherwise?

[Linsey]

@BrianFe_2727981 Hello,

What happens when you try to log in? Maybe your attempting to log in using the wrong email or password?