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kf1
SMARTY Maverick
Joined 30-10-2024
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Re: Problems with new SIM card.
You say you have a basic phone, does that phone have 4G? Three's network is 4G/5G only, so you have to have a phone that supports at least 4G or it won't work on any Three based network including SMARTY. The other UK networks have 2G for now, however this will be switched off in the next few years and you'll need to replace it by then for any network. O2 plans to stop allowing 2G-only devices from next year for example. You can get a basic 4G phone like the Nokia 105 for under £201.3KViews0likes0CommentsRe: Asking for payment when I change payment method?
You have to do an authorisation and it shows you'll be charged, but it doesn't actually take the money until the plan renewal date. Just changed my card on my own account and it showed like that for the bank verification code but then didn't actually come out my account.860Views1like0CommentsRe: Pause plan, keep offer after resuming?
That isn't how it works. SMARTY's own information states you can have your SIM 6 months/220 days with no plan and your number will stay. /en/articles/952720-how-do-i-pause-my-plan Of course it's only a small amount of money but there is no point in me paying for something I'm not using when it's litterally a selling point of SMARTY to be able to pause your plan and resume when you like. There won't be any issue updating numbers etc and I have no plans to use my phone abroad because the non-EU roaming charges are excessive. My question is specifically, when I resume my plan according to the instructions on their site, will I get the offer I have or will it be lost, which isn't fully clear...811Views0likes0CommentsPause plan, keep offer after resuming?
Hi all I am going on holiday next month in a non-EU destination so it doesn't make sense to keep my plan running for the month during which I can't use it anyway. However I have a special offer (20GB data instead of 5GB), if I cancel auto renew, when I come back will I definitely still continue this offer when I resume the plan?862Views0likes2CommentsRe: Port Started... SIM not working.
New SIM card received and activated, which as expected hasn't fixed anything. The number still isn't propogated so I simply get no service/Emergency calls only on the new SIM just like the previous. And ironically receieved a second SIM "for a friend" as well, no chance of that right now! Still "number not recognised" when dialing inbound. Complaint replied to by the complaints team completely missing the point, told "the port is showing as sucessful so your phone is working, can we close the complaint". Um... no?2.9KViews0likes3Comments- 2.9KViews0likes3Comments
Re: Port Started... SIM not working.
Went through troubleshooting again with web chat, not fixed obviously. They now seem to want me to get a replacement SIM (which will waste more time because the SIM card is fine). Dialling the number is a generic "number not recognised" so it's clearly a port issue not a SIM issue. Complaint raised... let's see where we get...3KViews0likes1Comment