Forum Discussion
Port Started... SIM not working.
Disappointingly today attempted to port from Three to SMARTY. Three SIM lost service at around 11.30am. Email and texts received from Three that the number is to be disconnected. SMARTY SIM stopped...
kf1 It's hard to say if it will sort itself out. The fact that your account shows the correct number is a bit promising.
You can still web chat with Support over the weekend. If it is not sorted, raise a Complaint.
Went through troubleshooting again with web chat, not fixed obviously.
They now seem to want me to get a replacement SIM (which will waste more time because the SIM card is fine).
Dialling the number is a generic "number not recognised" so it's clearly a port issue not a SIM issue.
Complaint raised... let's see where we get...
