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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 14216 Views
  • 482 replies
  • 4 kudos

How to get in touch with a real person

I recently bought a 30 day unlimited data pack from a paypoint top up  can't update my auto renewal because my bank card is not working smarty or Google have blocked my bank card   and I've been disconnected automatically I've only used it for 2 days...

Disconnected after 2 days of buying a 30 day pack

I've had problems with my bank card smarty won't accept it anymore so I went to a paypoint to buy a 30 day unlimited pack had it for 2 days and got my services suspended I don't have access to another bank card and I'm finding it impossible to get in...

Trouble changing my primary number

When I joined Smarty I ported my number from my previous network. Everything worked fine. However, the phone number shown in my Phone settings (IPhone SE) is the  original number the Smarty SIM card arrived with, and not the new number I have ported....

MarkMead by SMARTY Pioneer
  • 211 Views
  • 1 replies
  • 0 kudos

Resolved! Unlimited data stopped

I have Unlimited data, but it stopped at some point, suspect there is a cap. Trying to seek for help but no where to go, the bot does not help... I don't know what to do now!

Making and receiving calls from abroad

Hi I cannot make or receive calls from abroad (non EU). I was recently in Paris and everything was working but now outside of the EU it doesn't. I have added £3O of add-on but it is still not working. I can send messages but cannot receive them. I ha...

Leef by SMARTY Pioneer
  • 349 Views
  • 2 replies
  • 0 kudos

Cancelling direct debit account of deceased person

Hi I tried going on chat for cancelling account of deceased person but it never opens up!My mother passed away, I set her up on £8 p/m plan, I do not have access to her phone as I didn't get her passcode so I can't use her phone either. Please help, ...

New phone smarty sim no service

Hello my son got me a new basic mobile as I wasn't getting on with the Samsung smart phone he got me. I've put my existing smarty sim card in and don't receive any sort of service please help 

Network throttling

I know SMARTY says they do not network but could THREE be doing this?I have been using a data dongle and I was getting 200 MB plus speed.  This has now dropped to 20 MB.I have another identical device on the same network on the same windowsill and go...

Signal issues

Its December 2024 and I see there are a number of posts about smarty signal issues. I'm located in the Southport area and I also am having the same problem with drop outs, very slow data speeds (sometimes between 5 and 12mps), compared to 80 plus MPs...

Problem calling a specific 0343 number

Has anyone had and solved a problem calling an 0343 number ?   I've been trying to call the Epson printer helpdesk on 0343 903 7766 from my Smarty SIM, but each time I try, nothing happens for about 40 seconds, then "Unable to connect" flashes briefl...

Tim-JS by SMARTY Pioneer
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  • 2 replies
  • 0 kudos

getting messages to work after porting

can’t get rid of the temp number in phone under settings , changed ok in messages to my ported one but now says can’t b used for messages  as need a sim for this number but my ported number works fine on calls lost at a solution. 

after porting fault

my ported number works calls but not messages tried altering the number stored in phone which shows the issued number but just goes back to it and won’t stay as my number also says in messages after changed the number there can’t be used for messages...

Smart watch

I have been using my Smarties SIM as a second SIM in my Galaxy phone I would now like to use that SIM in my Galaxy 7 ultra watch how do I go about it it just says that my SIM isn't compatible with a watch

spare sim on Ipad mini installing problems probems

I have a iPad air 5th generation which has sim with smarty.I purchased a iPad mini to use out and about   and had a spare smarty sim card  which I attempted to activate I told the AI it was a sim i already had and proceeded to fill i the on line form...