Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I've paid ,but my services are not turned on yet , how long will it be ?
I have a data only plan for a mobile modem. The plan ran out of data on the 2nd Feb and I bought anther 5 GB on the 3rd. This shows on the payment part of my dashboard, but not on the tab next to usage. Something must have been added as I was able to...
Has anybody had smarty transfer the wrong number in a group plan?Been waiting for my original number to be recovered for weeks now and been in touch four times with them and now they are saying there was a fault which they are sorting.However my son ...
How lond do you have to wait before someone up dates your service ?????
I have added a new member to my group and Smarty have ported their old number to my phone and lost my number. How do I get my old number back?
Why are you offering 80GB for £8 a month when I have to pay more for 40GB ! Yet I have had an account for years!also the add on I bought recently never worked in Singapore and I was forced to make alternative arrangements my wife also has a smarty ac...
Good Evening, Been battling a network issue with Smarty, looks very much like congestion to me as it gets worse in the peak and the downstream is more affected. Anyway, they've told me they'll raise this with a senior team and gave me a ticket numbe...
I am a new customer. When I got my sim and my number ported over, I found I couldn't send SMS or make calls to landlines. Turned out that the problem was that I needed to delete the esim that I had been using before the SMARTY sim. I have spent nearl...
I have just switxhed to SMARTY and transferred from O2 on the 9th Feb and got a email saying the port was successful on the 12 Feb. I can make calls to people, but when i message it appears as if im messaging from a different number. Further people c...
It’s been 2 weeks, I cannot receive any calls or texts from anyone but I can make them. When someone tries to call me they get “this number is not recognised.I’ve had a chat open with customer service the entire time and I’ve done everything they’ve ...
I have created a Smarty group consisting of me (manager) and my wife. Seems to work OK but the little "badge" showing the selected member's initials is useless for us as we have the same initials. Is there any way to change what this badge shows, e.g...
I upgraded to the £8 50gb Voice plan via the app on Thursday 6th Feb.I had a confirmation email saying the change would come into effect on Sunday 9th when my plan renewed.When my plan renewed on the 9th, the upgrade hadn't gone though after all.I wo...
When I try to visit certain website this message pops up: Your server is running PHP version 7.0.33 but WordPress 6.7.2 requires at least 7.2.24. Does anyone have any ideas about how to deal with this?
I am concerned about this takeover by Vodafone. Will the monthly data and price change? I have looked at Vodafone's tarrifs, data allowances and they don't seem nowhere near as generous as smartys offer.Anyone else thinking the same?
HiI've already asked for a replacement SIM as mine stopped working I was sent one with a different number... I needed a replacement for my actual account. I'm paying for something I can't actually use the SIM hasn't worked for at least 2 months now.
Hi all, My payment date is 23rd of each month which is really annoying as im one of those, likes everything to come out immediately types, I see there is no mechanism to change the date of this with Smarty direct. My thought process to get round this...
Hi I can’t make calls or receive calls inside my house but as soon as I go outside it works I have have had new fibre broadband installed I can use all the other services but no phone calls,any help would be appreciated, thanks in advance
Both my wife and I done the IOS update yesterday and now we can't call or receive calls on our mobile phone. All other services are working. Any help or advice would be appreciated.
