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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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Resolved! Data usage

I have a 2G data only sim using it on a midi wifi device I bought an add on and converted it to payment, if I don't use the 2G before renewal will I lose what's left?

Resolved! 'Spoof' callbacks?

Hi All,This week I've received a handful of calls from random people saying they've missed a call from me and they've hit call back. Is this a fault or potentially something more sinister? Could someone be sending out the wrong CLI?I've answered the ...

Unable to receive calls

Been with Smarty for 9 months with absolutely no issues, so ordered my daughter a sim so she could join.Got the PAC code and instead or porting her number onto the new SIM card they ported it on to mine.Managed eventually to get both numbers on the c...

Sim delivery address

I want to setup a group with a new plan for mother in law. I need the new SIM card to be delivered to her address as I am staying with her for a couple of weeks and can help her set everything up. I don’t know how to specify her address for delivery ...

Resolved! Closed account

Is there any way to reopen a closed account, as my email is locked to the old account? 

Are you tethering with 3.2 usb and how is it going ?

I am using a samsung phone as a mifi device, purposely bought with a damaged screen because it was cheaper than buying a mifi device. But it is limited to USB 2.0. I changed cables to 3.2 and the realised the phones usb port is still only 2.0 - my pc...

i3 by SMARTY Maverick
  • 467 Views
  • 0 replies
  • 0 kudos

No signal in Aberystwyth area

Signal cut out yesterday afternoon, Thursday 24th. Put it down to atmospheric conditions, as it looked like storm coming in. Went down the pub in order to use their WiFi, but that was also down. Several customers who are on the 3 network told me that...

10% speeds - how often does this happen and on what scale ?

Hi, I was a customer on smarty for a good while but left saving pennies to go elsehwere to come back to find the place I am now living had terrible 3 network connection. Everywhere else around me was rapid except here. That was 3.5 years ago.After be...

i3 by SMARTY Maverick
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  • 2 replies
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Resolved! Problems with no Internet for over the past 7 hours

I have been having a problem with my Internet connection all evening and still not working properly what is going on I recently switched networks to join smarty based on smarty saying I would have 99.5% coverage and fast and reliable data coverage so...

Resolved! 5G Router for home wifi

Hi I have unlimited data 5G SIM and I need help with suggestions please...I want to set up WiFi in my new home and I need  ideas on a Router, which one is suitable with Smarty?. I am basic when it comes to technology so I would appreciate any suggest...

websites that are not adult sites blocked

smarty is blocking some sites that are not adult sites. some examples:deviantart.comarchive.orghow do i get sites like these removed from the adult content filter. i dont have a credit card so cant get it removed

Resolved! EU roaming not working

Any tips for getting EU roaming to work on an iPhone? I have followed the steps suggested on the smarty website (going to mobile data network and changing the mobile data/MMS APN to mob.asm.net. Roaming is switched on. I’ve re-started the phone a few...