You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
I thought I had started the process, but the other provider says I haven't. I entered the pac code, 3 letters 6 numbers but haven't received an email confirming receipt. I spoke to the other provider and they said to contact you. Easier said than ...
Hello,I updated my plan using Paypal, I got a message back saying that didn't work please try again. On the second attempt it was successful but when I check my Paypal the amount has been debited twice.I can't find a way to contact smarty about this,...
Hours switched from 120GB to 200GB no data connection for more than a week phone showing full bar on both 4G and 5G. I swap my SIM to another phone still no data connection. I swap another Smarty SIM to my phone it showing full bar on 4G and 5G their...
Hours switched from 120GB to 200GB no data connection for more than a week phone showing full bar on both 4G and 5G. I swap my SIM to another phone still no data connection. I swap another Smarty SIM to my phone it showing full bar on 4G and 5G their...
Anyone else blocked from visiting the Currys website via SMARTY? Lots of websites/web services also seem to put my location in Birmingham despite being located near London. Odd.
Hi. I've a new android phone, and put my Smarty unlimited data sim card in and activated it today.Despite following the Smarty tutorial and Google search for how to turn on my mobile data, when I turn off my wifi to test the phone's mobile data, it a...
I have a new android phone and bought the Smarty unlimited data sim to use with it. Despite following the tutorial here and Google search, when I turn off my wifi, the data still doesn't register/work. Use of mobile data is enabled on my phone, and t...
Once Three and Vodafone are able to share mobile networks, will Smarty users be able to make calls and texts on the Vodafone 2g network in very poor signal areas?
I tried to send just 13 texts on a group msg and received a "Message not sent: service not activated on network" error. After a long and painful online chat (you know the kind: turn off phone take out SIM wait 3 min etc etc) the online rep decided I ...
I accidentally paid £10 twice last month. Now I am getting a message saying I only have 7 days left. So why isn't that extra £10 that smarty has in my account being used for the next monthly top-up?
Help, I inserted my SIM card & registered all relevant info. I’ve done all that’s been mentioned. On my phone it still says no SIM card. I tried in my own phone & still nothing. How do I get a new SIM card sent to me??
How do I switch to a student plan from a normal unlimited plan now I've started as a student i can't do it everytime I click buy plan it just takes me to my dashboard.
Hi, I am going abroad for a year and coming back to the UK. So while abroad, I will not be using my SMARTY sim or number, is it possible for me to keep the phone number and sim active without paying for a plan for the duration of the year? Thanks!
I use my sim in a wifi hub and not a phone. is there a way I cam use this abroad in the eu
The pinned 5g network device compatibility message above is timestamped 2023.Isn't it time to update it?Spilly80
Why is it that every time I access the website and/or app (Android Galaxy S23 Ultra) I am constantly nagged to enter a verification code (sent via email or text). This is especially annoying when using the phone app as it explicity it asks if I "tru...
I got my sim in a mobile router and its only putting out 1.20 mbps Cant do nothing with it to slow
Does anyone know how to make contact with Smarty other than chat box? Day 4 of plenty of signal. However not able to make calls or maintain data signal. I have looked at my postcode area. “We're working on the network in this area at the moment. We...
