Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hi, is smarty network down in Fraserburgh Scotland? AB439ST I haven’t had signal for days
i got my smarty sim and put in in my phone i then activated my sim and got both email and text telling me my number and that it is active my sim works fully but i cannot access my dashboard on the app or online because it says that it is not activate...
I have an account balance of around £7 and am trying to buy a £5 data add-on, but I don't get the option of using my balance to pay for this. Is there a way to do this?
I have a recurring issue with incoming calls ending at exactly 2 mins 5 secs. Its repeatable until I place an outgoing call, which works as expected, after placing an outgoing call usually incoming calls will work for a few hours before the issue reo...
I joined Smarty and transferred my old number over which was successful. However when I use RCS messages the Smarty number shows and not my transferred number. My friends are confused. I've turned off RCS messaging, restarted my phone and tried agai...
dial 123 does not work just says phone is from your phone and set up pin have tried phoning but get same message please help
@ Why can't I phone a 01481 number
I need urgent urgent help. I have been paying for months but never used the phone to make calls until yesterday (I even topped up with £5.00) yet my phone keep saying: Not registered on the Network ! SO I can neither call out or receive calls. I nee...
Hi, I am using Smarty on my mobile WIFI device, It seems to work great but I have noticed there are some offers out there for unlimited data that are cheaper than the renewal I can choose. What the best way of getting these deals? Do I have to order ...
I want to upgrade to unlimited now/today even though my normal plan has just renewed - how do I go about doing this? Thanks in advance, Dave
Hi can anyone please help me I have a sim I can’t Sim for internet only I’ve set up an account but the phone number is different to one I have with the sim I just need it for internet nothing else
Hi I was wondering if anyone can help, I have a LTE 4G WiFi modem and it will not connect to internet it just says connected no Internet even though I have set up the APN, I have tried factory reseting it and then setting it up again but it still gi...
I think I should be able to send a text to a cyprus mobile number. I have credits on my account. The message don't get sent though. I get error message saying text couldn't be sent. Any ideas? Thanks in advance
Smarty tell me that my number has been successfully ported in, but I can't make or receive calls. How can I resolve this please?
