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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 13715 Views
  • 480 replies
  • 3 kudos

No network abroad

I have recently returned from Turkey, I set up my iPhone as advised on smarty site, I had no phone signal, could not make or receive any calls at all. Is this normal? What is the problem with this when out of Europe.thanks

Signal

Does anyone find their phone signal dropping in and out constantly 

SIM Card activated but no data

Hi. I've just signed up for the smarty unlimited data/calls/text 1 month plan. I've received an email and text saying it's activated and  my phone says I'm on the smarty network and I have a full signal  but I have no mobile data to access the intern...

Omega by SMARTY Rookie
  • 8363 Views
  • 9 replies
  • 5 kudos

Temp number still showing

@Links to members I changed to Smarty. My Number ported over.  However,  when I send a text it still.shows the temporary number. When I go into my phone I. Settings it shows my temporary number. I use an android Samsung fold 4. Any advice appreciated...

Charged even though the account has been cancelled

Dear Smarty Team,I was a customer with yourselves for over 3 years and the only reason that I left back in July 2023 was due to coverage issues. Upon close iinspectrion I have just realised that although my account is closed I am still beeing charged...

Joni_K by SMARTY Enquirer
  • 376 Views
  • 2 replies
  • 0 kudos

TOP UP SOMEONE ELSE'S NUMBER??

Hi, I am desperately trying to reach out to someone who is currently in another country. She has no credit and access to no service there  so the only way is for me to pay. Is it possible that this is so difficult? It's almost Christmas day and this ...

Number of rings before going to voicemail !

Good morning community, I wondered if you could help me? I have moved over from Vodafone to SMARTY obviously to try and save myself some money.My problem is my phone rings for 32 seconds before it goes to voicemail. I own and run a small business and...

Resolved! line busy

I want callers to be presented with an engaged tone when I am busy on another call how do I set this up? I do not want voicemail or bleeps to let me know someone is calling whilst I ma busy with someone else. 

Talking to a person

Absolutely awfully slow replying back to me when they say s and I write back straight away then hear nothing back from them for ages. To the point I need to do something. Absolutely diabolical. 

Changeing payee

I am thw group leadwr on my plan but I would like to change the payee to the other person on the plan. Can I do this without changing the plan? I can see I can add aother card but it doesn't let you click auto renew afterwards. And unsure how it effe...