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Forum Posts

Wi-fi calling on Moto G54

This is an update to earlier mid-December postings on wi-fi calling that weren't then visible because of SMARTY problems.I bought a Moto G54 recently wanting it for wi-fi calling. Thinking that as it was a modern phone (only came out last September) ...

Dducks22 by SMARTY Maverick
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  • 1 replies
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PDP Authentication Failure

Hello,Today I have started getting PDP Authentication Failure messages on  my iPhone 14. Not had this before and I have been using Smarty for over a year now.

No 5g

I have just moved over from three since I have moved over I have not had 5G all I am getting is 4g when I was with three I had 5G all the time I have a Google pixel Pro 7 so I know it's compatible. My partner she is still on three I'm getting 5G. We ...

Data not working at all

I’m new to smarty, just put my sim in after waiting days for my number to transfer. All details are up to date (I’ve changed my mobile data settings like the post says to do once joining). When I put data on and turn off WiFi the top of my status bar...

Yesterday

Yesterday I paid by mistake. I wanted to pay extra for extra internet data in the EU, and I paid for data that I already have unlimited in the UK. Will it be possible to transfer this money to an account outside the plan, or will it be lost

Paid

Yesterday I paid by mistake. I wanted to pay extra for extra internet data in the EU, and I paid for data that I already have unlimited in the UK. Will it be possible to transfer this money to an account outside the plan, or will it be lost

Request new phone number

Hi there, I joined Smarty a while ago and I kept my current number but since I've been getting a lot of cold/scam/spam callers, I now wish I have a brand new number. Will Smarty provide me with a new phone number or do I need to get a brand new SIM w...

Chris1986 by SMARTY Pioneer
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  • 2 replies
  • 0 kudos

No network access

I haven't had any network access since this morning and it's causing me a nightmare at work. I don't understand what the issue might be. Please can you advise?

Resolved! Add on

I added a 2GB add-on for someone in my group plan and although it shows on their Dashboard, data is still not working on their phone.Does it take some time before the data add-on is activated?I received email confirmation that the add-on had been act...

Suddenly getting lots of spam calls

Over the past couple of weeks, I’ve suddenly started getting lots of spam calls from London, Manchester & Bolton area codes. I’ve never had spam calls on my mobile number before. The number changes every time. Is there anything I can do to stop these...

What is going on with SMARTY 4G bandwidth?

So we live in Perranporth in sight of the mobile mast.There's usually a slight dip in 4G bandwidth during the tourist season but nothing significant.Since about April though the SMARTY 4G bandwidth has become progressively worse and is reaching the p...

Ridiculously Slow 4G

I just received my SIM for 40GB Unlimited Calls/Texts. I am only using a Motorola G84 but, with my previous Vodafone SIM I was getting average 35mbs.  The best I can get with this Smarty SIM installed is 10MB download and, that even seems fast compar...

Silence.

When I make a call to the company office I work for they cannot hear me and I cannot hear them, if they ring me we can hear eachother no problem. I'm using a Google pixel 6. It only happens when I make a call to this number.

Adult blocking

I have verified with my card before, I go onto sites again to buy some rifle accessories to find blocked again.... WHY

Adult content restriction lifting

Hi AllOK this is the last effort before I ditch this useless service provider. Everytime I want to watch a film or search for something that remotely crosses the adult content restriction boundary I get a big fat Youre not old enough message.ive lost...

Europe

When travelling to Basel Switzerland I recommend you use Sunrise as your network provider.They provide a very good 5G Sevice.