Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
My daughter’s smarty account has just closed for no reason. How does she get it back?
I've hit my first snag with SMARTY, having jumped over from Three last week everything has gone through smoothly and working mostly as expected, with a few issues getting an equally as good signal in a few locations (but to be expected).However I'd n...
I kept my previous number when I moved to Smarty but when I send texts, the recipient is getting notifications that the text is from the number that Smarty allocated me while processing the transfer of my previous number.Any idea how I can this corre...
iPhone 13 with good 5G signal but my phone takes ages to do anything. Is the network overloaded or is it my phone?
Can I refer my wife from Three to Smarty and both use the same email address ?
I am getting fraud calls from a private number. How can I block a private number. There's no option to block the caller and I cannot see their number.
I’m stuck in a hellish loop, I lost my old phone, ordered a replacement sims after checking my address was correct and it didn’t arrive! I’ve tried reordering and still no sim. I’ve paused my plan as I can’t afford to pay for a service I can’t use!
Hi gang,Sitting in a bank waiting. As I have time I have resolved some of my problems re incorrect number texting. People saying your text messages don’t show your name in their contacts. Also the number not the one they have. So when your smarty sim...
When I ordered my new smarty sim, received today. I provided my PAC to retain my existing number at time of order, how long does this take to after I have activated my Smarty sim to transfer. Thanks
I have a smarty SIM on my phone. I have also just set up a second SIM for data and want to activate it.....but it has posted one to me and I don't know how to activate the one I already have. I have paid for the additional package and don't want to w...
EE have held up my number port to Smarty, I have just manged to sort this out will EE. Will Smarty need a new PAC number, How do inform them that the delay by EE has been rectified.
Hi I have just purchased a TP-Link 4G LTE Mobile M7000 I inserted my Smarty Sim, when I turn it on I get the battery, internet and wireless lights come on the after a few seconds the internet light goes out and when I try to connect to the wifi all ...
Hi, I transferred my old number. Number was transferred. I was able to ring out and receive calls. Then it stopped working. Now i don't have the smarty images at top of phone. In the smarty app it says my number is being transferred and can still us...
I am very disappointed with smarty beyond belief. It's very restricting with multitude of problems. To start with, why every phone call goes automatically to "earphone "? This is absolutely ridiculous and annoying. I never in my life use this feature...
I have dual sim phone with Tesco & Smarty sims. As I'm out of the country I've disabled Smarty sim to avoid roaming charges. But my call history shows 80+ minutes of calls, to myself, in last few days (inclusive minutes so no charge). Any ideas how o...
I’ve bought a sim from a store and want to add the sim to my account but there is no option to do this in my account. It just prompts me that my number has not been applied yet. it looks like on account creation it decided to send me a sim and not us...
I can not recieve or send calls out of my Hotmail / Internet area tried new sim today at a mobile phone shop and everything work fine tolf me the sim i was using is faulty can I request a new sim
Over the last two months I am not seeing any texts on my dashboard. Calls and data are showing. Have tried the same online chat a couple of times without success. Any other deas
