Group account holder cant resend invite email

[Jay_7t5]

Hi there,so my step dad had 2 numbers on his group account,his card was compromised and had to go through sending invite email to 2nd number, however he messed this up somehow,he has Alzheimer's so hes not sure what to do with chat online etc, I tried earlier was told to log out of his account & log in again,restart process, this has led the person with second number who wants to leave, but she can't even get her PAC code,we can't top up number, it's a complete utter mess, what's my best plan of action to help them? Thank you 

[MSF]

@Jay_7t5 Firstly, if the second number was set up as a Nickname Sim, then it won't have the usual range of options as it is effectively a sub-unit of the main group owner's account.

Not really sure why he had to invite the second person if they were already in the group. When you look at the group members, are they all separate accounts?

As this seems a very complex issue, Smarty Support are the only ones who can look at his account to determine the cause of the problem and so he will need to web chat with them and carefully explain.