User Profile
Jay_7t5
SMARTY Maverick
Joined 8 months ago
User Widgets
Contributions
Re: Group account holder cant resend invite email
I wish I knew how and what he did setting it up, he is not sure, the number was in service, it's Only since he changed his Bank payment method this happened,I don't fully understand how group works so this is a jigsaw puzzle, I thought when you Go to top up he'd have 2 accounts and I only see 1 active, would be great if I could actually speak to someone who can remotely see what he has done on his account, and what happened to the second number payment method, but that's not possible.thanks for replying 👍1.5KViews0likes1CommentRe: Group account holder cant resend invite email
Hi there, sorry for late reply, I can't even see the second number account details to even top up, the Only thing I can see is a email invite he sent with the corresponding number to invite as group member, I don't know what my step dad has done before all this, whether he did it correctly, it's a complete mess, the Only account information with a number we can see is his number, I've tried setting up smarty account with the second number with new email but nothing, can't even retrieve PAC code to keep number and move to a different network,we tried support chat but couldn't get anywhere.i think it is a case of getting a new number, disaster, thanks for getting back so quickly 👍1.6KViews0likes5CommentsGroup account holder cant resend invite email
Hi there,so my step dad had 2 numbers on his group account,his card was compromised and had to go through sending invite email to 2nd number, however he messed this up somehow,he has Alzheimer's so hes not sure what to do with chat online etc, I tried earlier was told to log out of his account & log in again,restart process, this has led the person with second number who wants to leave, but she can't even get her PAC code,we can't top up number, it's a complete utter mess, what's my best plan of action to help them? Thank you1.6KViews0likes7Comments