Replacemnt for possible faulty SIM

[DavidWi_3294396]

New customer to Smarty and was looking forward to the experience, however am having issues with the SIM intermittently not making calls. Am I correct in understanding that if the new SIM provided is possibly intermittently faulty, I will have to order a new one as though I have lost the old one, and the service being temporarily suspended?  This seems ridicules as it means I will be without a phone when its clearly the responsibility of Smarty for not providing  working equipment.  

This has implication regards business calls, and that I will be paying form my monthly service without possibility to use.

Can anyone confirm, or suggest options.

Thanks

[SmartyTrousers]

@DavidWi_3294396 If the SIM is working for other things (e.g. data) but not calls, it's highly unlikely the SIM is faulty. What's more likely is that your phone is not fully compatible with Smarty's 4G calling or there's a network issue in your area.

[MSF]

@DavidWi_3294396 Couple of points here:

1. You are without a working phone now if the sim is faulty - they can only send you another one - what else?

2. There are times when things don't work correctly - but who's to say that you did not inadvertently damage the sim somehow?

3. Smarty make it clear that their service is not for business purposes - that is in the T&C's

I can confirm that a lost or stolen (or in this case faulty( sim can be reported and a replacement sim sent out which then needs activation as per instructions.

Before doing that, have you tried the sim in another phone to exclude the possibility of your phone being faulty?