07-02-2025 11:48 AM
I am unable to make calls to other mobiles, landlines & voicemail, I always get the message Network Busy, could this be a faulty sim? How do I go about getting another.
07-02-2025 12:59 PM
@Stephen_2086081 Have you done a Network Status check to look for any mast faults?
If you decide that you need a replacement sim, you order one from your Account Dashboard. Before doing that, it is worth taking the sim out and cleaning gently before replacing and trying it again.
07-02-2025 13:47 PM
There are a number of reasons why this might be, I do recommend speaking to chat before ordering a replacement SIM
https://smarty.co.uk/contact available daily from 8am – 8pm.