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Faulty sim

Stephen_2086081
SMARTY Rookie
SMARTY Rookie

I am unable to make calls to other mobiles, landlines & voicemail, I always get the message Network Busy, could this be a faulty sim? How do I go about getting another. 

2 REPLIES 2

MSF
SMARTY Guru
SMARTY Guru

@Stephen_2086081 Have you done a Network Status check to look for any mast faults?

If you decide that you need a replacement sim, you order one from your Account Dashboard. Before doing that, it is worth taking the sim out and cleaning gently before replacing and trying it again.

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

Hi  Stephen_2086081,

There are a number of reasons why this might be, I do recommend speaking to chat before ordering a replacement SIM 

https://smarty.co.uk/contact available daily from 8am – 8pm.