Forum Discussion
£60 Giftcard Promo?
When signing up i used the promo smarty had on money saving expert for a £60 amazon giftcard after 6months (this was 2025) still not had it so yes before anyone says, yes i have done a live chat using the phone app, was told someone would contact me in so many working days and no one ever did, I showed evidence of the promo and its even on my contract and app plan, (I have screenshots and downloads of everything)
Offer: Money Saving Expert (“SMARTY Affiliate”) promotion – Unlimited Voice & Data
Plan for £15 each month Offer (instead of £20), plus an amazing £60 Amazon.co.uk
Gift Card (the “Gift Card”) (January 2025) Which comes from Giftcloud Limited.
Before i make a formal complaint and leave is there anyone else i can chat to about this. Because so far it feels like i am just being fobbed off.
5 Replies
The offer is from smarty, there was no link in any emails, it just said
Smarty T&C: You will be sent a reward link by email for you to claim your Gift Card after your
sixth consecutive month renewal (within 30 days from that date). You will have 90 days
from the date of that email to claim your Gift Card. One Gift Card per Qualifying Purchase
per customer. Validity of the Gift Card is determined by Amazon.co.uk’s terms and
conditions.sttubehtlla ..or was the offer from Money Saving Expert?
sttubehtlla If you have not had a reply as promised, then you should escalate it via the Complaint route and it should reach higher up the management chain in the company.
Unfortunately, there won't be anyone else you can 'speak' with directly as it all goes through those same agents.
After waiting since the 11th for a reply i have done what you suggested and made a complaint using the link you provided, ty.
You'll likely find it's actually giftcloud you need to contact, it'll have a redemption link in the initial email from them, have a look through your emails from when you joined, they'll email you a voucher code, from experience they're a little bit of a pain to deal with and get resolved, but it is definitely giftcloud who will fix this rather than Smarty, it's essentially an affiliate offer
