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DavidWi_3294396
SMARTY Pioneer
Joined 8 months ago
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Re: Wi Fi Calling no longer works as of 5th June 2025
have had issues since with Smarty.. After 2 hours on chat to no resolution. In frustration deleted the APN and restarted the phone. Reconnect to a three.co.uk settings and WIFI calling was enabled. and worked....network help specialist was useless... and after I told him is now going to suggest it! will be moving network to a vodaphone provider. The update to combined mast sharing is taking to long...2.5KViews0likes1CommentRe: Replacemnt for possible faulty SIM
Thank you for the replies. As I pointed out in my original post, the fault had been intermittent, not completely dead. I can get the phone making calls when faulty by turning off mobile communications or restarting the phone. Hence leading me to conclude that there may be a fault with the SIM or a teething problem with remaining registered on the network, a problem previously experience when change SIM, even with the same provider. My other point was that its unusual to not be able to receive a new SIM and then change services when the new SIM was installed. This has always been the processes conducted by O2, my previous provider for over 10 years. Therefore, I was surprised that there are not similar provisions with SMARTY. I can understand the issue of lost or stolen phones requiring the approach taken but this does not work when there is a suspected Intermittent SIM fault. I would also just say the responses to my post have not felt helpful and supportive, and some what superior and accusatory. I was looking for alternatives options for getting a new SIM, or confirmation of SMARTY policy being the only option. I am a fully qualified BEng Electronics Engineer with many years experience in all forms of communication technology, and in my past involved with research development in that area. I am aware of the durability and design of equipment and would say that the SIM is designed for durability and with the very intention of non technical persons to be able swap them out. Its therefore very unlikely that I would have damaged it while installing. I am also very aware of the communication capabilities of my Phone for 4G and 5G calling. Thank you for the suggestion. I hope from my explanation you will see they are all the obvious things that I would have and did try before contacting Customer Services and posting on here. I am glad to report that the issue has stabilised and I am therefor seeing this as an network registering teething problem with the SIM and phone number porting.1.2KViews0likes3CommentsReplacemnt for possible faulty SIM
New customer to Smarty and was looking forward to the experience, however am having issues with the SIM intermittently not making calls. Am I correct in understanding that if the new SIM provided is possibly intermittently faulty, I will have to order a new one as though I have lost the old one, and the service being temporarily suspended? This seems ridicules as it means I will be without a phone when its clearly the responsibility of Smarty for not providing working equipment. This has implication regards business calls, and that I will be paying form my monthly service without possibility to use. Can anyone confirm, or suggest options. ThanksSolved1.3KViews0likes6Comments