Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hi,when i joined i was informed that after six months I would receive a £50 gift card.Has anyone received theirs? If so, was it sent out automatically or did you have to contact Smarty for it? How did you contact Smarty?
why are your services so pathetic? you close the chat after 2 minutes of me not replying but take 10-15 minutes to reply yourself. all of your workers have terrible english and cannot type proper grammar and have the sorts attitude. this is the worst...
This is the worst to none customer services support I have ever encountered, I have just spent almost 2 hours with the agent creating a piecemeal situation without resolving my issue of slow speed. Its my worse decision made to move to this network. ...
Hi, I bought a Smarty 40 GB Sim (now ugrgaded to 80 GB) to use in an unlocked Smart 4G Hub. Although I can connect to my laptop usiing Wifi with my Smarty SIM in the router Wifi I am confused as to what SIM I need to put in my existing phone which wa...
AggghYou told me I had until 2.30pm to get credit into my bank to renew my plan. So I managed to borrow enough money to put the money into the the bank at 2.30 on the dot so no one else would be able to take the money before you could. Then suddenl...
I have payments due out from my bank so I need to make sure that this payment for renewing my top up balance gets to you and doesn't get eaten up by someone else before it gets to you.. aggghHow do I do this please?
I need to cancel the new order and plan I ordered by mistake
Apologies in that I suspect this has been asked before, but I am a brand new customer per a deal I saw last week. However there is a new smarty deal this week which I see on Facebook but not in my Smarty app. I presume it is only open to new customer...
Mobile data not working
i have 4Gb of data add ons , can i use this for short codes ? as i cannot use it for anything else ( was told i could use it for data in the USA , wrong )
When I got my new SMARTY sim card, I went through the process of transferring my old phone number from my UW sim card. I received notification that the transfer had worked.When receiving incoming calls and texts from my old UW phone number, they come...
Hello - Can someone please confirm the support escalation path as i seem to be going around in a frustrating and interminable support loop. I am trying to get support via chat and email but my DoB on record appears to be incorrect so support cannot v...
How to I set up my own account after leaving a group Smarty plan?
Have just joined Smarty. Number successfully ported. Can send and receive SMS and use internet but cannot receive or make calls.
Hiya I've been on smarty for almost year and ABIT I have someone harrasing me I do have the police involved I just want to change my number and I don't wanna loose the deal can anyone help with this. I've tried to go on smarty support but nothing com...
Hi, I am moving home soon. It may take a couple of weeks to get Broadband installed, meanwhile I will have to use my Android phone as a Router. I currently have a 16GB plan and I realise I will use a lot more data when tethered, so I need to upgrade ...
My number has been transferred but when ringing my number voicemail from my old provider is on
I can’t make a payment as I have a new bank card
I'm getting a problem when phoning I get dialing... then nothing, if I dial again sometimes it connects sometimes it just drops out again. when I am unable to dial out other people cannot phone me. I am able to send and receive texts. The problem is ...
My daughter’s smarty account has just closed for no reason. How does she get it back?
