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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 25094 Views
  • 486 replies
  • 7 kudos

Resolved! My SMARTY experience so far…

  I joined SMARTY around 7 months ago and I wanted to share my own experience, so that others can hopefully can benefit from what I have learned so far… I live in Wakefield, West Yorkshire and the networks here are generally pretty good on the whole...

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Michael_T by SMARTY Teamster
  • 4448 Views
  • 6 replies
  • 5 kudos

BBC rolling news unavailable

I'm no longer able to watch the BBC's rolling news via their app on my tablet without proof of a TV licence. I have neither TV or licence.Anyone aware of a workaround? Or another way to get my news fix? 

Bidi by SMARTY Pioneer
  • 714 Views
  • 2 replies
  • 0 kudos

Group sims not auto renewing

I recently moved one of the 4 sims on my account using the PAC code, in the process auto renew was turned off for all accounts (strange but ok). I turned auto renew back on for the owner sim and thought nothing of it as all sims are linked to the one...

Poor call quality

Hi,Since I transferred to Smarty last month, the call quality on my S22 (always fine on O2) has plummeted. Wherever I am, the person on the other end says the call sounds faint, or every few words drop out. My mother has always had the exact same iss...

Requesting a new number

Hi. I’ve had a sim that my son has been using for about 3 months. He’s just asked me if he would be able to get a new number as he’s getting a few calls that he doesn’t want. I haven’t the slightest idea of how I can do this! Does anyone know if I ca...

Port Started... SIM not working.

Disappointingly today attempted to port from Three to SMARTY.Three SIM lost service at around 11.30am. Email and texts received from Three that the number is to be disconnected.SMARTY SIM stopped working around 2pm. Around 2.30pm email received from ...

kf1 by SMARTY Pioneer
  • 1490 Views
  • 12 replies
  • 0 kudos

Call dropping

Hi, one of my family members are on lyca mobile. I am on smarty and every time I call him the call drops at 14 seconds. I have called him back off my partners phone EE and works find which leads me to believe that’s it’s someting to do with smarty.  ...

Changing data only to phone use

I have an unlimited data only plan can this be changed or upgraded to allow normal phone call usage? I seem to only be able to make WhatsApp calls

Thistle by SMARTY Rookie
  • 310 Views
  • 2 replies
  • 0 kudos

Resolved! system is asking to bring old number or stick with smarty number

Hi,I have been with smarty for over a month with a family group of 4  all our old numbers have been transferred across from previous providers.The system is asking all of us to confirm whether to bring our number and it will implement the change by 1...

bob71 by SMARTY Rookie
  • 416 Views
  • 2 replies
  • 0 kudos

WiFi calling

Since upgrading my iPhone to ios18.2 I’m unable to use WiFi calling at home connecting to sky broadband. Sky say it’s not a broadband issue but a mobile provider issue. anyone have any recommendations as I’ve tried any steps other people have recomme...

£20 unlimited data voice text SIM

Hi I have just bought a £20 PAYG Sim  I have set up the SIM in a MOTO G using Android phone and the tethering data works great with my iPad and laptop The problem is I can’t make or receive voice calls. If I try to make a voice call the phone (Moto G...