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Resolved! Download Monthly Bill

Hi,I’ve been asked by my new GP for a copy of my last bill from my telephone service provider. I can’t see any reference to this in the Smarty  app or in the FAQs. Have I missed something?

Calling and texting abroad

I have paid for an add on but think I did the wrong one I want to text my friend in America. I paid £5.00 but texts still not going through 

Router forwarding number

OK, not sure if this is possible, I have a good data sim in my phone, I wanted to put this in my camper router, works fine, but obviously I miss phone calls and texts, is there a way to forward those to let's say a basic sim plan number, can't just u...

2 hour call limit

The call cuts after 2 hours with everyone only on normal call. Any solutions?

Tyrone by SMARTY Pioneer
  • 4088 Views
  • 12 replies
  • 0 kudos

Call cutting out when ringing businesses/landlines

Hello,Ringing mobile to mobile is fine, no issues.However, when I ring official business etc. such as The doctors, companies such as Virgin Media, I am guessing anyone that uses a business line other than a mobile, the conversation cuts out/delayed a...

MistaWood by SMARTY Maverick
  • 5911 Views
  • 16 replies
  • 5 kudos

Resolved! WiFi Calling and VoLTE Support

I've hit my first snag with SMARTY, having jumped over from Three last week everything has gone through smoothly and working mostly as expected, with a few issues getting an equally as good signal in a few locations (but to be expected).However I'd n...

jamescutts by SMARTY Pioneer
  • 11052 Views
  • 24 replies
  • 0 kudos

Netgear M1

Hi I have just been away to the eu (France) with my new unit with a new activated SIM card switched it on to use for my tv and nothing happened just said no internet what bid I do wrong. 

Resolved! Premium phone numbers

I’d like to enter for a prize . How can I if Smarty won’t let me? 

AEA by SMARTY Pioneer
  • 940 Views
  • 4 replies
  • 0 kudos

Can't send SMS to 61998

Hi. I'm trying to send an SMS to 61998 (BT's tech support) but it won't send. I have paid for an "out of plan add-on" thinking that would help but no. Any ideas why this is happening?

nicksnuts by SMARTY Rookie
  • 376 Views
  • 1 replies
  • 0 kudos

Full 5 bars 4g signal but internet terrible

I have checked network but it says perfect with no issues. I live in Chelmsford Essex and work near Stansted 2 totally different areas . Both have almost no internet although my signal shows four five bars with 4G. This has been going on for almost a...

Connection drops out overnight

We recently switched to a Smarty SIM in our dongle which we currently use for home internet (long story as to why). The connection seems pretty good during the day and evening for working, streaming etc, but in the morning we find that the internet c...

Hannah82w by SMARTY Pioneer
  • 236 Views
  • 0 replies
  • 0 kudos

Resolved! I pay £20. Others pay £15. I'm not happy.

I am a new customer today. I have signed up for unlimited data £20 per month. I see others are being asked to pay £15 per month for same. Smarty did not tell me. I am a sucker.I do not want to pay £20. I want to pay £15. I am regretting joining Smart...

skajd by SMARTY Pioneer
  • 551 Views
  • 2 replies
  • 0 kudos

Smarty number

Hi I changed to smarty a few days ago. I transferred my old number over which when looking into settings I saw, but today I've since seen it's smartys number they gave me? Also I've had problems connecting to my internet last 2 days so I'm not sure i...