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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 14667 Views
  • 482 replies
  • 4 kudos

Callers number is not given in Voicemail

Since joining Smarty my daughter has rung me several times.  The phone sometimes goes straight to voicemail without ringing at all.  If she leaves me a voicemail I get a text telling me I have a message but when I play it it does not give me her numb...

Switching from Data Only SIM to Voice/Text/Data plan

I've had a Data Only SIM for a while tha wasn't on auto renew and subscription had lapsed.I wanted to change to a Voice and Data plan instaed of the data only one.I saw that in order to switch to get voice also I had to renew my subscription, so I di...

xtab2003 by SMARTY Pioneer
  • 450 Views
  • 3 replies
  • 0 kudos

Mobile internet in devon

Up until maybe 1 1/2 months ago I was really happy with smarty, so much so I disconnected my landline and moved to a sim router, but after months of utter joy it’s gone to pieces. Sometimes I don’t even get the internet on my phone and the router buf...

iOS 18.2 cannot make or receive calls

Since we updated to iOS 18.2 yesterday we cannot make or receive calls. Apple are saying that the systems are showing dropped calls which is a provider issue. does anyone have any suggestions please? 

Help...I dont understand this site

I want to actually talk to someone and get some help . I dont want to waste my time with this poorly designed online site.If I cant reolve this I want to get out of my plan because this "custmoer service" doesnt work for me.How do I get a reply?

Revert

I need help reverting my smarty account to my phone after accidentally scanning a qr code to ee

Intermittent SMS in South Africa

I am having trouble getting all my SMS messages in South Africa, some arrive and some don’t. I have set up my phone for using overseas as per Smarty guidance, have roaming turned on and have out of plan credit available. I’m using iPhone 15, anybody ...

Resolved! Roaming EU not working

Purchased an add on plan for EU doesnt work have changed the settings;  all is fine - - doesnt work. Am out of connection truly poor service 

Asoka by SMARTY Maverick
  • 1174 Views
  • 5 replies
  • 1 kudos

Resolved! Short ring time

I have an IPhone 15 Pro Max. Since updating to IOS 18.1 my phone only rings for 10 seconds before going to answerphone. I tried the  **61*+447782333123**30#it says success but it still only rings for 10 secs. Really annoying as I keep just missing ca...

Re-activate closed account

HelloMy wife is in my group plan, however the account has now been closed. We would like to reactive the account however it says the email is in use. The app will not let her order a new SIM or choose a new plan.Please help

can I prioritise to wifi calling at home?

I live in a poor reception area, 2, 1 or no bars. I have 'wifi calling ' enabled. On 1 or 2 bars I can call but the call gets into difficulty and eventually the line drops out. Can I force my phone/Smaty to prioiritse to always make wifi calls from h...

DavidWyWy by SMARTY Pioneer
  • 3611 Views
  • 5 replies
  • 0 kudos

Wifi Preferred Option

Hi! I have a new Fold 4 and noticed a behaviour around wifi calling. I have enabled wifi calling in the menu - when the mobile signal drops to no bars the wifi calling icon appears. When the signal moves to 1 or 2 bars then it turns off. This is an i...

Change of bank card

I have changed bank card but it defaults to old one on auto renew. Ive tried all the usual instructions but nothing works, shame to have to change provider because it wont let me pay, ive never come accross this before, really easy to change bank car...

Resolved! CORRECTION. !!!!!!

Ref prev request plan wanted is.......£7.20  50GB,,,,,apols!   (Switch from existing IE. £10.  100GB.   ASAP)