Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I would like to cancel the new Sim order .I did this order last week.
Hi I have just bought a £20 PAYG Sim I have set up the SIM in a MOTO G using Android phone and the tethering data works great with my iPad and laptop The problem is I can’t make or receive voice calls. If I try to make a voice call the phone (Moto G...
We're in a bit of a mess with our group (family) plan.The number that was 'group owner' got moved to another provider (long story), so each time a log on, I get "this account has closed" message... I can still get to the other two numbers on the grou...
Is smarty ever going to get with the times and start eSIM or not, in the very near future.I would prefer to stay with my plan but if smarty are not going to be a up to date provider I’ll just have to go through the process of the PAC transfer sooner ...
My sim has been on pause for awhile. I have re started it on the apphiwever having re started it it still shows in the app as paused.i looked at my bank app and it says payment of£0 pending. That is not a missprint it does say nil pounds pendingshoul...
How can I hide my mobile number when make some calls (141 on landline)
My package was expiring today and it wasn't on auto renew.Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever ...
Hi, I just submitted info needed to stop direct debits to my account which mums £8pm was going out of. Once this has been actioned will I still keep her number or must I request her puk or pac code to transfer existing number to another provider on p...
How the hell do you get away from this ridiculous company
After 6 years of good service from 3 / Smarty 10 days ago the data service was cut to 2 or less Mbps. We have 4 cell towers nearby but are being connected to one that does not cover our location. If I walk 20 meters from my location and into the cell...
Hi, I have recently installed a VOIP adapter (grandstream ht803) which has a number provided by A&A. This was tested on my home braadband connection and works fine for both incoming and outgoing calls. I then moved the adapter to a network which is ...
I've had no Smarty internet since the 30th Dec 2024 (i still have 16 days of unlimited credit left), today it came on for two hours, now it's gone again... Smarty coverage says "We;re fixing an issue in area, & plan to have it up & running soon as po...
I recently bought a 30 day unlimited data pack from a paypoint top up can't update my auto renewal because my bank card is not working smarty or Google have blocked my bank card and I've been disconnected automatically I've only used it for 2 days...
I've had problems with my bank card smarty won't accept it anymore so I went to a paypoint to buy a 30 day unlimited pack had it for 2 days and got my services suspended I don't have access to another bank card and I'm finding it impossible to get in...
When I joined Smarty I ported my number from my previous network. Everything worked fine. However, the phone number shown in my Phone settings (IPhone SE) is the original number the Smarty SIM card arrived with, and not the new number I have ported....
I have Unlimited data, but it stopped at some point, suspect there is a cap. Trying to seek for help but no where to go, the bot does not help... I don't know what to do now!
Hi I cannot make or receive calls from abroad (non EU). I was recently in Paris and everything was working but now outside of the EU it doesn't. I have added £3O of add-on but it is still not working. I can send messages but cannot receive them. I ha...
Hi I tried going on chat for cancelling account of deceased person but it never opens up!My mother passed away, I set her up on £8 p/m plan, I do not have access to her phone as I didn't get her passcode so I can't use her phone either. Please help, ...
