You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
No data or internet when I am outside anywhere when I return home logging onto my Sky home internet connection, so why am I pay Smarty who are not providing any data.?
Hello, i have a Smarty Unlimited sim and have put it in a Kuma Connect Lite router in my campervan. However when i try to connect my phone to the router it says "connected without internet"Any advice greatly receivedThanks
My android phone won't connect to a number in Jersey from the UK.I thought it might be a data roaming issue, so my phone has mob.asm.net activated under "SMARTY Internet". This allows for roaming.But Jersey is not listed in the EU countries covered ...
I set up my smarty account and activated and paid over 2 weeks ago. A day or two later I applied to port my old number and subsequently received confirmation "your port was successful "Since then I have no network coverage and cannot use my phone ex...
Hi,My SIM card need PUK Code can open the signal,thank you!
I have followed all the help tips on how to reset the phone to be able to receive and send sms messages but it’s not working for my phone. Ive got a new smarty number, old number was From Australia. Can some one help, it’s been two very frustrating w...
Couldn't get any sense at all out of the Webchat when asking this question!
... But comes through on WiFi. Adult content filter is set to off in the app, and when I authorise the £1 payment to verify I'm over 18, the app gives a failed transaction message yet my bank notifies me it's gone through? Any ideas? I've cleared th...
I purchased SMARTY after reading various reviews and (incorrectly) assuming I would get a half decent service at least on par with GG and others.The mobile calls are not an issue always have reception but then I am not really a phone person everythin...
I want to be sure I can use my phone in France. I’ve looked at the instructions for an iPhone but the mobile data on my phone settings doesn’t allow me access to to the APN settings. Any advice please?
New to Smarty and soon to leave if I can’t get this problem fixed. Call forwarding-does not work. Started with codes, getting error codes. Tried resetting phone as instructed by customer service. Tried various handsets. 72 hour communication thread d...
Only Wi-Fi connection in Southern Spain. Pretty sure APN setting is as instructed. Calls fine but internet and WhatsApp not working unless via Wi-Fi Barrie iPhone 11 4g
Having had some suggestions re not getting any data roaming I tried a simple experiment. I drove along a 19km main road which, according to coverage map, had great 4 and 5G signal. My wife held my phone, which refused to to acknowledge anything but a...
Been trying all day now altering settings etc but still can't make phone call as in Spain , very frustrating this now as I need to contact the U.K I've got a Samsung z4 fold phone Any help and advice would ne much appreciated, Thanks
smarty app logs me out every day ????
Hi, my new sim is activated I believe. I've logged into dashboard, my monthly plan is showing. An email says my old number has been ported which is great but I'm not getting any mobile data. Phone says sim not connecting to network. I've tried switch...
Two full days without the ability to make voice calls (wifi calling also doesn't work). Multiple other people on local forums with same issue and my wife's phone on three is the same.I've had a text saying I've got voicemail but can't access it!What'...
Hi. I seem to have bought a 3 day data pass twice. I've been billed twice, and now have two data passes running concurrently, one of which started 1 minute after the first. Is there a way to obtain a refund for one of these passes? any help gratefull...
I received email regarding special offer upgrade to 50GB with zero extra to pay. Then, I tried to change my plan and Confirm the plan change and hit Pay. However. I found out that I will be charged £7.8 for change plan.
