Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Needed to access the 4G network at Luton Airport this morning. It was impossible even with 3 or 4 bars showing on my phone. My wife’s phone using EE was fine. Once I had returned to the airport car park, my reception was fine. I am sure most travelle...
Hi,The usage dashboard on the Smarty website and app has not updated since last night do I do not know how much data I have remaining. I reached out to an agent but he ended the chat saying I had not responded but I had.Can anybody help please?
Just joined Smarty and got my number transferred - that was successful today, however, it now says my account is closed on the app and online!There is no article to help, nor any response from the chatbot - please help as i have started a Group and i...
I transferred my number to smarty and it was working fine for a week. Then all of a sudden the number stopped working. I contacted smarty mobile they said my old provider fails to send files which is a lie as I got a call from Tesco mobile and they t...
I ported my number from EE and set up a group with my wife and daughter. I added them to the group after they activated their Smarty sim but before their numbers had ported from EE. Now their numbers have been ported I am getting the message their Sn...
Can someone let me know how to raise a complaint please as an agent has stopped responding but left the chat open so I can’t start a fresh oneit has now been 3 days
When I filled in the form to transfer to you I mentioned my existing number. Will that number now be active on the phone because you state it’s updated but the new sim number only works which is if no use.peter
Hi, is smarty network down in Fraserburgh Scotland? AB439ST I haven’t had signal for days
i got my smarty sim and put in in my phone i then activated my sim and got both email and text telling me my number and that it is active my sim works fully but i cannot access my dashboard on the app or online because it says that it is not activate...
I have an account balance of around £7 and am trying to buy a £5 data add-on, but I don't get the option of using my balance to pay for this. Is there a way to do this?
I have a recurring issue with incoming calls ending at exactly 2 mins 5 secs. Its repeatable until I place an outgoing call, which works as expected, after placing an outgoing call usually incoming calls will work for a few hours before the issue reo...
dial 123 does not work just says phone is from your phone and set up pin have tried phoning but get same message please help
@ Why can't I phone a 01481 number
I need urgent urgent help. I have been paying for months but never used the phone to make calls until yesterday (I even topped up with £5.00) yet my phone keep saying: Not registered on the Network ! SO I can neither call out or receive calls. I nee...
Hi, I am using Smarty on my mobile WIFI device, It seems to work great but I have noticed there are some offers out there for unlimited data that are cheaper than the renewal I can choose. What the best way of getting these deals? Do I have to order ...
