BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
My husband uses Smarty and his Emporis 5 phone which supports 4g has suddenly stopped receiving and making calls. I have done all the recommended checks to no effect. he still receives msg and emails etc. I contacted the Phone company who say check i...
I moved from 3 to Smarty (same network I know) to retain my roaming data. Every day I drive from Coventry to Tamworth and back for work. When 3G was available I could call my friend when I left work and we could chat all the way home (I use the Tamwo...
HI THERE, MY SIM HASN'T WORKED SINCE I'VE JOINED YOU GUYS, OVER THE WEEKEND I WAS TOLD I HAVE TGO WAIT UNTIL TODAY, AND NOBODY HAS CONTACTED ME/RESPONDED ON WEB CHAT. WHAT IS GOING ON?!
Hiya, has anyone been successful in getting 5g working on their phone? Currently using a pixel 8 which is 5g compatible. However, I am just getting 4g connection.. I have enabled 5g as my preference.. But it just stays on 4g.. Even after travelling t...
I've checked my phone settings and everything as it should be but for whatever reason my phone won't call as soon as I'm out of the house which is obviously when I need it the most.Extremely frustrating and surprising as your service has been excelle...
Hello,I live in an internet black hole and have recently dumped Plusnet as my ISP because speeds were ridiculous at best 5Mb download and loads of buffering with prices rising beyond reasonable. We are 2Km from the exchange and swapping ISP won't mak...
I have a OnePlus 5. I really like it and pre-ordered it when it first came out. I am in no desire to upgrade my phone – and yesterday I found that I couldn't make or receive phone calls with it. Smarty support told me that 3G was turned off in my pos...
Just over two weeks ago, my wife's Moto G9 Plus phone stopped being able to receive or make phone calls with her Smarty SIM. Everything else worked, including SMS, just no phone calls in and out.I reset everything on the phone, tried my known working...
I have been outside the UK since 20/09/2024 & received a notification from Smarty about reaching the overseas fair data usage limit, so paid for more data as suggested in the message. Shortly afterwards, I received a further message advising reaching...
I want a new Smarty sim and wish to swap my existing number to it but also keep my existing Smarty SIM and package, will it (the old SIM) be automatically assigned a new number or would it be cancelled automatically?
I have no access to my sim since last night. I understand 3G is being phased out but my phone is compatible with 4G so I don't understand why my Sim is not allowing me to use data or make calls. I have gone to Sim settings but whole section is greyed...
Got a message about payment not received. Set up new payment. Payment taken from bank , payment showing on smarty app....then I get text saying payment failed .....something not right . Is it a scam ?
So i've activated my Smarty sim, and want to keep my old number.Problem is it won't process, i've tried two different pac codes now and input my old phone number, and it just comes back with this; Please re-check if your number is correct and try aga...
I transferred my mobile number using the PAC number when I first joined. Now I can’t send text to some of my friends as the number in text is different from my mobile pac number. Help!
I suddenly can't make calls or receive them. If I make a call it appears to be calling in the normal manner but there is no sound and the recipient is not getting any sound of an incoming call or even a 'Missed Call' notification.The sound is working...
I have had several attempts at activating an additional sim. The information given does not seem to work for example log in and another… don’t log in. I have tried to buy data only only to find that my payment will not go through! Spent ages trying t...
Hi I just activated the SIM I bought in the Coop and my account just says "awaiting number" and from the email I got it appears as though they're posting me a different SIM?I paid for this SIM card in store so I didn't have to wait.Really bad first e...
