Replacement SIM

[Christi_1910198]

I ordered my replacement SIM on 01/04/25 and I still have no received my replacement SIM card. I’ve tried telling the app that it has been longer than 5 business days but it won’t let me select that option. I don’t know what to do 

[JodieC]

Hi @Christi_1910198 

Thank you for reaching out to our SMARTY community forum!

If you are unable to request another replacement, please contact our support team so we can send this for you!

https://smarty.co.uk/contact

I hope this helps!

- Jodie

[MSF]

@Christi_1910198 You need to web chat with Smarty Support and they can look into it for you.