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Auto renew not working

Patrick_2054869
SMARTY Pioneer
SMARTY Pioneer

Hi

Had auto renew setup but recently changed to a free upgrade. Two other smarty users said same happened to them.

Said remain on same deal, got to bank verification and to go to bank app, login and approve which I tried three time mes. 

Then bank app said, close the app, go back to smarty. Clicked submit and it then said something not working.

When I go into account then payment settings it doesn't show card but repeats the above.

How do I resolve? Do I need to pay for this month then setup auto renew?

Pat

 

 

 

 

 

 

2 REPLIES 2

MSF
SMARTY Guru
SMARTY Guru

@Patrick_2054869  Web chat with Smarty Support so thatchy can look at your account.

Thanks, will do.