Hi @888dd
After a SMARTY SIM is activated, which can take up to 2 hours, you can start using it with your new number. If you're transferring your number from another provider, SMARTY will handle the transfer within one working day (or your chosen date) after SIM activation. You'll receive an email and text notification when the activation is complete and your number is transferred.
Have you received the confirmation text/email to confirm activation has been completed?
Have you checked the status of the network in your area?
https://smarty.co.uk/contact
If your SMARTY SIM is activated but you're unable to make calls,the issue likely stems from your phone's network settings or a problem with the SIM activation process itself. Try restarting your phone, checking your phone's network settings, and ensuring your device is compatible with SMARTY's network. If problems persist, contact SMARTY's customer support.
Restart your phone:
Turn your phone off completely, wait a few minutes, and then turn it back on. This can resolve temporary glitches.
Check your network settings:
Verify SIM activation:
Log in to your SMARTY dashboard to confirm that your SIM is activated and your number is ported correctly.
Check for VoLTE compatibility:
If your phone is not VoLTE (Voice over LTE) compatible, it might not be able to make calls on SMARTY's network, which is primarily 4G.
Test with another device:
Try your SMARTY SIM in another phone to see if it works. If it does, the issue is likely with your phone's settings or compatibility. If the problem continues, reach out to SMARTY's customer care team via webchat or email for further assistance. There is no contact phone number as this is how they keep the costs low.
https://smarty.co.uk/contact (Live Chat is at the bottom)
Type 'talk to a person' in the dialect box so that you don't go round in circles with the Chatbot. Make sure you put some time aside to chat as the agents are in contact with other customers at the same time and so it may take a while to first initiate contact and then get replies to your conversation.
Or Email them at team@smarty.co.uk but please be aware that it may take some time to get a reply.
Possible reasons for call failure:
- Network Issues: There might be a network outage or maintenance in your area. Check SMARTY's network status checker.
- Firmware/Software: Your phone's firmware might be locked to the original seller or have a bug preventing calls.
- Incompatible Device: Your phone might not be compatible with SMARTY's 4G/VoLTE network.
- Incorrect Settings: Your phone's settings might be preventing calls.
- SIM Issues: Though less likely after activation, the SIM itself might be faulty.
- Call Limits: Ensure the numbers you're calling are included in your plan.
I hope something helps!
Good Luck x
