Number transportation

[KateWat_3169643]

Hello. I need some help. I recently switched to Smarty network as I got a new phone and had my old mobile number transferred over here. It says the transfer was successful and phone calls are now going to my new phone with my old number. However, when I text people on my new phone it’s coming up as the allocated smarty number, and when people text me on my old number it goes to my old phone. It seems to have half transferred over. I’ve looked up online some ideas for what to do, for example I have gone into settings on the phone app where it has my number and it shows the allocated smarty number and I have tried to change this and save it but it has not worked. I’ve turned my phone off and on. Tried the webchat but it wasn’t that helpful and didn’t seem to understand. Any ideas for what i can do? 

[SmartyTrousers]

@KateWat_3169643 If you're on an iPhone, see this page.

If you're on Android, I think it will be a case of you going into the settings of the Messages app on your old phone and turning off RCS, then going into the settings of the Messages app on your new phone, toggling off RCS, waiting a minute, then toggling it back on. With a bit of luck it should then show your correct phone number there in the settings.