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New member having nightmares

CG272256
SMARTY Rookie
SMARTY Rookie

I have received email to say that my number has been transferred. This has not happened. I can't make or receive calls or texts. I am getting NOT ON NETWORK.  I am a carer for 2 vulnerable people and am very worried that I effectively have no phone. Is this normal with Smarty? What can I do? 

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