New member having nightmares

[CG272256]

I have received email to say that my number has been transferred. This has not happened. I can't make or receive calls or texts. I am getting NOT ON NETWORK.  I am a carer for 2 vulnerable people and am very worried that I effectively have no phone. Is this normal with Smarty? What can I do? 

[MSF]

@CG272256  If you have a problem on your account then the only people ho can deal with it are Smarty Support via web chat.

Before you contact them, have you tried turning your phone off and then on again to force it to connect to network?