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Forum Posts

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 4 replies
  • 9 kudos

Resolved! More than 1 sum card

Can you have more than 1 simcard registered to your smarty account so could I have 1 then could I get my kids one n control it all off my one account?

5g stopped working

Hi alli have a Nokia g50 and the 5g has stopped working it was ok before Christmas as I was in Manchester Nokia say the phone is fine must be my provider can smarty disable 5g remotely via the sim 

Sim cards

Hi I already have a sim card & iv just I thought registered it now I'm being told that a new sim will be out in a couple days whats wrong with the one I have ???


I have not yet used my sim but am no longer interested in having it i would like a refund

Monthly Subscription

Hi.  According to my recent bank statement £12 was taken twice  on 16th Jan2023 Would you check your records please and refund £12 to my bank account.  Thanks

Set up roaming

So I have a smarty sim in and old 3 mobil 4g Mifi device. It works perfectly at home but not at all here in Malta. The advice from smarty is all based on using a phone. Is there an easy trick to get it to work without having to move the sim to my pho...

Resolved! Payback/Rewards

I used to be a member of the giffgaff forum and for being a active supportive member to the forum community you were given kudos and payback so I think it was 3 or 4 times a year you for money back.  I don't think it was revealed how it was measured ...

Tethering stopped working

I was tethering via USB and WiFi from iPhone to win 10 and then it stopped. Tuning on and  off both didn’t help. On win10 it shows “No internet, secured “ but before it said”connected”. 

Resolved! Double data offers

Are the new double data offers only available to new customers or can present customers also access this offer?


how do you stop these **bleep** community emails from piling in constantly, do you have to leave Smarty????Thank you

No signal in Sway, Hampshire since 18 January

Hi everyone,I rely on Smarty for my home internet, and have now been without signal since the morning of 18 January.In desperation yesterday I had to take out a subscription to giffgaff, as I couldn't function any longer without internet access in my...

Pazza by SMARTY Pioneer
  • 1 replies
  • 2 kudos

Resolved! Service in north Derby city

For two weeks now the service, both for calls & internet has been in decline culminating in this evening where neither my router or phone can hold a H+ signal for more than 5 minutes. Is there any way of finding out why this is happening aside from t...

Cw80 by SMARTY Pioneer
  • 2 replies
  • 0 kudos