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Setting up a family on smarty

Hi, I'm brand new to Smarty. I've managed to set me up, but can't work out how to add the children (who are under 18 so can't have their own account according to Smarty. DO I have to set up their accounts and my name and then group them together? If ...

Resolved! Oppo reno 8 pro WiFi calling

Does anyone know if WiFi calling works with the oppo reno 8 pro handset? Used to use a oneplus 10 pro with my smarty sim and no problems but the reno isn't showing any WiFi calling symbol in the status bar even when there's no network signal. 

Customer service

Having finally got round to making contact in regard to a small billing problem, I got in touch using the email facility.My issue was dealt with incredibly quickly by an agent name Sohail. The matter was, as stated, dealt with speedily and Sohail’s r...

User unfriendly

Why oh why is it always long winded using a smarty account… nothing is simple… just time consuming asking the community!!!!why can’t things just be available full stop !!!

Login code

Why do l have to get a code every time l login with smarty ? Even on the same device?

Resolved! 'unknown' IP address on new log in emails

Hi. Has anyone come across the  'New log in' emails, where an 'unknown' IP address is mentioned in the device details box. This address is certainly not mine, and the same one appears on every email regardless of where I log in. unknown (2.126.47.136...

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jassingh by SMARTY Motivator
  • 1741 Views
  • 2 replies
  • 0 kudos

Data only USB dongle

Hi allAsking for an elderly friend.He is looking to get a USB dongle with a data only SIM to give him internet access in his house.I can see there are e.g. £5 for 2GB plan which rolls over each month.My question is will my friend need to buy a USB do...

Resolved! Out of eu add on

I am shortly travelling to Turkey but only for 2 days (cruise) then in October travelling to Isle of Man for 2 days which would be the best add on? Thanks in anticipation 

Using SMARTY Data SIM Card with EVBase box

Hi all,After using a SMARTY Data SIM Card for years in a Huawei MiFi Router for software updates for our Tesla Model 3 without any issues now tried to same SIM Card in a EVBASE Tesla Apple Wireless Carplay Tesla Screen Auto Carplay For TeslaMade the ...

HulloMail - Visual Voicemail Replacement

After seeing the subject of visual voicemail crop up again, I thought I would mention a very able replacement, HulloMail, from the London based “Thumbtel”I have used it in the past and it works well, even sending you an email which contains contents ...

JJP2 by SMARTY Pro-coach
  • 768 Views
  • 0 replies
  • 2 kudos

SIM card change

Hi I changed my SIM card to smarty and requested my puk code to transfer my number, it says the transfer was successful but when I ring or text people it isn’t my usual number it’s the smarty one I got with the sim, has anyone got a resolution as wor...

Resolved! Family Group

I have my older kids on my group and I would like them to start paying for their own mobiles now they’re working. How can I remove them from the group without them losing their number. Ideally I want them to have their own smarty login where they can...

Swapping the numbers of two SIM cards (is this possible?)

Hi,Here's the deal:I have a phone with two SIM cards in it.One is my shiny new SMARTY SIM, the other is with a different provider.I want to swap the phone numbers associated with each SIM so that I can have my main phone number on my SMARTY account, ...

Confuzzled by SMARTY Maverick
  • 8114 Views
  • 20 replies
  • 0 kudos

Resolved! Changing my accounts mobile No.

I started a Smarty contact months ago that I only used for a month & then I didn't auto renew. I now want to start my smarty account up again & bring with me my own mobile number. I've used my PAC code and my number has been put in the queue to activ...

dml352red by SMARTY Pioneer
  • 1645 Views
  • 2 replies
  • 0 kudos

Number porting

Hello all, So I’m a bit stuck as I can’t start a new conversation with customer service due to my current person leaving the chat open all week.  I joined Smarty the weekend just gone, requested my number port over which should have been done on 1.8....

Haruman by SMARTY Maverick
  • 2576 Views
  • 5 replies
  • 0 kudos

Using phone abroad

In Greece new to smarty have changed the settings to use my iPhone abroad when I got here still no service what am I doing wrong.. any ideas ?