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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 25806 Views
  • 486 replies
  • 7 kudos

Porting my number

Will my number be ported today. I was told last week that yesterday was the day. All Ii have had is a message telling me there has been a problem and it will be late. But how late.

Mobile internet

Hi will a smarty date sim card work in a 3 network mifi device.  As I am with smarty with my mobile plans wich is ok but my Samsung I.M. messenger has never worked since i have been with smarty.  Any advice on both questions would be a great help . 

Data Only SIMS - Any Technical differences with CGNAT etc?

Hi Everyone, Does anyone have any knowledge on SMARTY's Data only SIMs? Is there any difference in the way CGNAT is applied?The reason I ask is looking for a backup solution to my FTTP, the main requirement is being able to use VPN to connect to my w...

pabs01 by SMARTY Enquirer
  • 678 Views
  • 0 replies
  • 0 kudos

London underground wifi

Has anyone successfully connected to the London underground wifi? The instructions say to join the "Three_UK" SSID using the AKA method. I have followed this, but I have never successfully connected, so would like to know if it's just me

Register date of birth

Hi,Does anyone know how I can register my date of birth so I can then request a PAC code?As far as I know I have not even registered my DOB and I can't request a PAC code because my DOB doesn't work.Thanks 

Newly Ported and can’t receive calls

I’m so annoyed. I was told my number has ported over to Smarty but I’m not able to receive calls or texts. I’m extremely frustrated because I’m expecting important calls from the hospital as I am currently under investigation with a health condition....

4 days number transferring

Hi guys. Unfortunately I have to say, that my first experience with Smarty isn't positive. I activated my sim card 16/11 and since then my account is active and I'm being charged. However I wait 4 days already for my old number transferring. 4 days w...

Krakoos78 by SMARTY Pioneer
  • 1519 Views
  • 3 replies
  • 0 kudos

Recent summary Usage history not showing

When I am logged in and go to look at the Usage history summary I can only see months up to last January (2023) (see below), the last 9 months (up Sep/Oct 2023) are missing! I can see the details by clicking on 'View all by month' but really I want t...

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4G and 5G down

Mast repairs ongoing. Is this normal ? The network shouldn't be down for this long. Literally first day activation, same on day 2! 

PayPal doesn't work

Hi, I'm having difficulties paying because PayPal payments do not seem to work, I always get the same issue, "a problem has occurred during payment" o something like that. I never get this issue with another retailers, the issue is with Smarty as I c...

Resolved! Full 4g signal, but no Internet connection

Hi Guys Just wondering why is happening that I have a full 4g signal, but I've no Internet connection. Its really annoying as I using delivery apps, and many time I struggle to accept orders, as no Internet connection...Any suggestions, or it's happe...

Phone number

I transfered my phone number to smarty but my texts are showing the smarty phone number I was given