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Forum Posts

eSIM is here 🎉

You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...

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Anny by Team SMARTY
  • 5559 Views
  • 23 replies
  • 6 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 133274 Views
  • 499 replies
  • 8 kudos

Resolved! London underground wifi

I can't connect to THREE_WIFI on the underground for the  past few weeks. It asks me for username and  password. I'm on iphone. I can't change the login to use AKA as there's no option for it.  please help

J_332119 by SMARTY Maverick
  • 4047 Views
  • 6 replies
  • 1 kudos

Plan

.y plan has been paused, could you renesanční it please

Resolved! Plan

Could you renesanční my existing plan please

Conditional call forwarding active

Hi, I'm trying to make an international call, I do have the Out of plan add-on and yet the moment I try to make my call, it disconnects automatically and the following error pops out:Conditional call forwarding activeI have not set the forwarding mys...

I just want to applaud SMARTY for resolving my issue

Due to a technical issue, I wasn't able to renew my plan yesterday. And so I was left unable to make any phone calls or texts.I'd like to thank SMARTY for coming to a swift resolution and dealing with the problem.The customer service representative t...

Cannot send SMS Texts after porting to Smarty

Hiposting this as even though the problem has now resolved itself I don’t know what fixed it. Also, I read this article https://help.smarty.co.uk/en/articles/1170797-problems-with-sending-text-messages# and it did not make complete sense or did not w...

NigelW by SMARTY Maverick
  • 2936 Views
  • 3 replies
  • 0 kudos

Porting from old provider

I had a data only Smarty SIM in my router which I changed the plan on a week ago 100GB. Since then I decided to now transfer my mobile from my old provider so I enterdled my pac code into the account that has my data SIM thinking that once the number...