Caller can’t hear the ringing sound when they call me. I still receive call and can speak to them

[tandelvicky]

Hello SMARTY,

I have recently transfer from another network to SMARTY but I start having issues with the network. Currently, the person who call me can’t hear the ringing tone in your phone while calling me but I receive call anyways. I have spoken with web chat help desk but they are not able to help me out.

Does anyone had same difficulties recently ? How did it fix ?  SMARTY team please help me.

Thanks @Smarty 

[Rebekah_150]

There are a few reasons why this might be I recommend speaking to our chat team who can provide account-specific guidance https://smarty.co.uk/contact available daily from 8am – 8pm.