I joined recently and have been receiving a huge amount of spam calls and texts and would like a new number but can't find how I do this?If there is a link I should follow please let me know.Mr.G

Graeme_404 That is a good idea, but some of the scum scammers have a method of making it look like their call has come from a genuine UK number...and it isn't always the same one.

mrg9999 Actually, I certainly did not assume that you were "young or functional" as you put it because I gave you the clickable link for Smarty web chat right there in the message.The clue was "...but to save you that..."I try and help a lot of people on here, purely as a volunteer. So sorry that you did not find my advice helpful, but you can't please all of the people all of the time. Thankfully, nearly 3000 people have 'liked' what I said and I seem to have solved over 500 problems for other members in a few years.

mrg9999 If you start a web chat with Smarty Support and explain, then they can usually offer a different number.

Thanks(ish)Please, How do I start a web chat?I've had a SIM swap but now have two E-sims with the same numberWhat I want is a NEW numberI'd upload a picture but it won't let me so here is a linkhttps://postimg.cc/TKh60QMY

Speak to customer services but I must say that they were very much against doing it for me. In the end I told them that if they didn't I would leave. I never did find out what their problem was!

How do I change my smarty number

18 Replies

mrg9999
SMARTY Pioneer
31-05-2026
There are like 500 a day, different numbers.
My phone said "Volume rate exceeded"
Graeme_404
SMARTY Pioneer
31-05-2026
Have you tried adding the numbers of those unwanted calls/texts to your block list.
- MSF
  SMARTY Guru
  31-05-2026
  Graeme_404 That is a good idea, but some of the scum scammers have a method of making it look like their call has come from a genuine UK number...and it isn't always the same one.
mrg9999
SMARTY Pioneer
30-05-2026
I seacrhed oin this for web chat
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AlanSul_1500073
SMARTY Maverick
27-05-2026
Speak to customer services but I must say that they were very much against doing it for me. In the end I told them that if they didn't I would leave. I never did find out what their problem was!
mrg9999
SMARTY Pioneer
27-05-2026
Thanks(ish)
Please, How do I start a web chat?
I've had a SIM swap but now have two E-sims with the same number
What I want is a NEW number
I'd upload a picture but it won't let me so here is a link
https://postimg.cc/TKh60QMY
MSF
SMARTY Guru
27-05-2026
mrg9999 If you start a web chat with Smarty Support and explain, then they can usually offer a different number.
- mrg9999
  SMARTY Pioneer
  30-05-2026
  HOW DO I START A WEB CHAT?
  - mrg9999
    SMARTY Pioneer
    31-05-2026
    I found the web chat eventually. it's a button I had to view page source to find the link
    Message Us
    SMARTY said
    Thank you for reaching out!
    Please confirm if you're already a customer so we can direct you to the right team.
    12:52 PM
    SMARTY · 12:52 PM
    Yes, I'm a Customer
    12:53 PM
    My number gets a lot of spam calls and texts. How can I change it to another random number please
    XXXXXXXX
    12:53 PM
    Oops, I didn’t get that. Mind rephrasing or giving me a bit more detail? I haven't heard from you. Please enter your email address.
    Now enter your SMARTY phone number (e.g. 447XXXXXXXXX)
    12:53 PM
    SMARTY · 12:53 PM
    You said
    44XXXXXXXXXXXXXXX
    Thanks for sharing your details!
    Let us know why you're getting in touch so we can help 👇
    12:54 PM
    My number gets a lot of spam calls and texts. How can I change it to another random number please
    12:54 PM
    Oops, I didn’t get that. Mind rephrasing or giving me a bit more detail? Tell me again what you would like to do.
    get a new phone number
    12:54 PM
    I think you want to look at new phone options, is that correct? 📱
    12:54 PM
    SMARTY said
    We're partnered with reboxed® who sell refurbished devices! 📱♻
    Existing SMARTY customers can receive exclusive discounts on sustainable and unlocked phones!
    To find out more, just head to your dashboard and click 'Need a phone?'
    Need support from reboxed®?
    How can I assist you further?
    You said
    NO, new phone-number you stupid AI
    12:55 PM
    I think you want to know about SIM compatibility, is that correct? 📶
    Nope
    12:55 PM
    Oops, I didn’t get that. Mind rephrasing or giving me a bit more detail? Tell me again what you would like to do.
    12:55 PM
    i need a new phone-number
    12:55 PM
    I think you want to look at new phone options, is that correct? 📱
    12:55 PM
    You said "I hope they don't let you control missiles and sewage"
    no number
    Let me grab a few details to help you out better.
    12:55 PM
    Then it asked for some details that I made up
    SMARTY said
    We'll pass you over to one of our Customer Care Experts. 👍 We’re a messaging service rather than a live chat, which means our responses aren’t always immediate — you can reply whenever it suits you. If we don’t hear back within 5 minutes of our reply, the chat will pause to keep things running smoothly. Don’t worry — you can pick up where you left off within 72 hours, as long as you don’t clear the conversation.
    You said
    My number gets a lot of spam calls and texts. How can I change it to another random number please
    12:56 PM
    Thanks we will get back to you

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How do I change my smarty number

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