Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
How can we clean our communities
My area is good for wifi but ever since they had a satellite down early last year and no matter who I switch too no matter where I go I get 1000s in my ping I'm a professional content creator and I need good speeds on my phone to avoid a land line co...
Hello! I want to give my number to my uncle. Currently I am in Kazakhstan. My uncle needs UK number for work. How can I change my email address to his so that this number doesn’t belong to me any more and I don’t want to leave any personal info conn...
Hi all,I wanted to ask whether anyone else here had a similar problem: when I travel outside of the UK, my iPhone 15 has trouble connecting to the network and getting the data to work. It’ll find a provider, but when I toggle the data on (roaming is ...
Hi I am left with a web chat open & hence I cannot contact Smarty, there is no option to open a new chat? The agent I was talking to previously is now not responding & I have an urgent issue I need support on. Is there an email address for customer s...
This network is the slowest I have ever experienced. Why is it so slow but boasts 5G speeds?I have read a few posts which all mention the same problems.
Hi, currently have a SMARTY SIM for my daughter and I am looking to move my wife from Three. I noted there is a Winter offer of 15GB for £7 which will be ideal for her. But if I try to do it via a Group it seems I get either 8 GB for £ 6.30 (10% off ...
It would be good if Smarty joined Airtime Rewards. I used the money I received from Airtime in to my O2 balance and made donations to charity like Children in Need and others.
Hi, my direct debit was declined how can I make the payment? I need my data back.
Can I give my account to someone else if I no longer want it?
In the same manner as @Jaybird I have encountered a major issue when porting my number from Vodafone to Smarty. I was told at the outset that there were "difficulties" that was going to create a delay with porting the number. Also, within 24 hours, I...
What nifty apps do you Smarty Smart people use to monitor your energy. I use Loop and Hugo
I joined smarty a little after 8pm yesterday and I can't connect to my unlimited data and can only use a wireless connection and not the data I paid for.
I am in a £10 month sim only plan. I would like to enter competitions on radio and tv that you have to text but I can’t. How do I get around this?
Hi I’m trying to transfer my number over to smarty but my pac code isn’t working
Currently on holiday in Spain with the family 3 out of 4 of us on Smarty, calls 4g all free, the other family member on EE charged £3 per day 路路 told him to get smarter with smarty
