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Outage notification

ChrisHi_2412577
SMARTY Rookie
SMARTY Rookie

Does anyone else have a problem with Smarty using X as what appears to be the only way that they have communicated about today's outage? I and no one in my contacts uses X. My day turned to **bleep** when I was without service, no apps, no internet, no banking, no transport planner. I'm not sure what the solution is but at least a message to me directly from Smarty when things came back on line. I thought I must have missed a payment - but wait, no way to check because I was completely off line!

2 REPLIES 2

WelshPaul
SMARTY Motivator
SMARTY Motivator

I don't have an X account and neither do any other members  of my household. They usually display a red notice banner when logging in to our online accounts. They should add that banner to the header of this community board.

MSF
SMARTY Superhero
SMARTY Superhero

@ChrisHi_2412577 First step if you have a problem needs to be the Network Service checker. This shows a large red banner today.