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LeelaHe_1386428
SMARTY Pioneer
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No signal
Well it's now the 23rd of February and have been completely cut off from recieving calls texts and basically using smarty. It completely went off on the 14th Feb after arriving in France on and emergency visit so was cut off at the airport not being able to access emails location ,translation ,transport information. Contacted customer services and were of little help. All setting changed for working abroad to no avail. Unable to communicate with anyone verbally. I can't believe in this day and age a mobile network goes down like this and doesn't work abroad. Not only that just goes down with no support. What's going on SMarty? Am I supposed to suspend my account until I return to UK with more inconvenience? I am not getting any service what am I supposed to do ?1.2KViews0likes2CommentsNo signal since the 14th Feb
I changed my data plan last month to unlimited as I need connection all the time like so many, experienced a day with zero connection last week whilst trying to book travel to visit sick mother. Ended up looking at other SIM providers but the signal came back eventually. Moving forward to the 13th Feb when I started my journey to France, arrived on the 14th at nante airport had a welcome message after the signal showed a X through it it was on for around 5 minutes so by the time i left the airport And couldn't access bus tram and train services not location and translation services was literally stranded in a strange city . I was completely lost. Had to try to navigate services asking others and trying to tell them my service had completely crashed is now Sunday 18th and still no signal. Have spoken to support team already changed settings etc etc. I'm really shocked that I've had to go through this. When every other service providers. SIM operates smoothly. A dangerous position to be in when you're cut off from accessing services when travelling abroad. I hope that I'm not charged for the inconvenience. I am returning to UK on the 28th and will have to purchase an e SIM to ensure I can get back safely to UK and get access to timetables to get back to nante airport . What a disaster!728Views0likes0Comments