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REPLACEMENT SIM.

PAULHEW_2450251
SMARTY Pioneer
SMARTY Pioneer

Hi.

I've been waiting for a replacement sim card now for  weeks and recieved nothing. I have been trying to contact you but your website is so hard to navigate through.

I've not had internet access for over a month now and,I've not used my new sim at all as it wont work. You have taken money from my accout for a service I've not been able to use.

Please,please help me as I'm so stressed and upset I dont know what else to do.

Many thanks.

1 REPLY 1

MSF
SMARTY Superhero
SMARTY Superhero

@PAULHEW_2450251  Yet again, this is where you need to start a web chat with the Support Team. https://smarty.co.uk/contact

I have tried to explain to you that we are not  Smarty staff here - we cannot access your account - we are not responsible for taking any money.