19-02-2024 01:25 PM
Hi.
I've been waiting for a replacement sim card now for weeks and recieved nothing. I have been trying to contact you but your website is so hard to navigate through.
I've not had internet access for over a month now and,I've not used my new sim at all as it wont work. You have taken money from my accout for a service I've not been able to use.
Please,please help me as I'm so stressed and upset I dont know what else to do.
Many thanks.
19-02-2024 01:48 PM
@PAULHEW_2450251 Yet again, this is where you need to start a web chat with the Support Team. https://smarty.co.uk/contact
I have tried to explain to you that we are not Smarty staff here - we cannot access your account - we are not responsible for taking any money.