12-15-2023 12:49 AM
Why does my plan keep pausing despite the fact I’ve got it on auto renew?
12-15-2023 11:35 AM
Thank you for reaching out to our SMARTY community page!
This could be a few reasons, you may need to update your payment details if you have recently received a new card or your card has expired. You may also need to check the SMARTY app to make sure the auto-renew is on as this can be turned off is a payment has been missed.
Please check the app and make sure all information is updated.
If the issue persists, please reach out to our webchat team so we can take a further look into this and find the best possible resolution! -
I hope this helps!😍
02-21-2024 06:27 AM
i also have this problem. The toggle for auto renew seems to default to off on the app. If doesn't say auto renew on.
02-21-2024 09:17 AM
@JamieNa_2430591 Have you accessed your account dashboard via the web page instead? I often find this better.