Forum Discussion

LeahGoo_2291740's avatar
LeahGoo_2291740
SMARTY Pioneer
15-12-2023

Plan paused

Why does my plan keep pausing despite the fact I’ve got it on auto renew?

Auto-Renew

3 Replies

  • JamieNa_2430591's avatar
    JamieNa_2430591
    SMARTY Pioneer
    21-02-2024

    i also have this problem. The toggle for auto renew seems to default to off on the app. If doesn't say auto renew on. 

    • MSF's avatar
      MSF
      SMARTY Guru
      21-02-2024

      JamieNa_2430591 Have you accessed your account dashboard via the web page instead? I often find this better.

  • JodieC's avatar
    JodieC
    SMARTY Moderator
    15-12-2023

    Hi LeahGoo_2291740 

    Thank you for reaching out to our SMARTY community page! 

    This could be a few reasons, you may need to update your payment details if you have recently received a new card or your card has expired. You may also need to check the SMARTY app to make sure the auto-renew is on as this can be turned off is a payment has been missed. 

    Please check the app and make sure all information is updated. 

    If the issue persists, please reach out to our webchat team so we can take a further look into this and find the best possible resolution! - 

    https://smarty.co.uk/contact

    I hope this helps!😍