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Natalie
SMARTY Moderator
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Re: Day 23 Service Status Out of Service
Hi TaibatC_3755114, I’m really sorry to hear that you’re having trouble with your SMARTY SIM card - I understand how frustrating and inconvenient that can be. When you have a moment, please check that VoLTE is enabled on your device, as this can sometimes resolve the issue. While it’s not possible to speak directly with our Technical Team, our Webchat Team will be more than happy to escalate the matter to them for a full investigation if needed. Natalie64Views1like2CommentsRe: Data Usage
Hi DarrenA_1984229 We don’t have access to see exactly how this data was consumed, so I’m unable to advise on the specifics of your usage. Things such as automatic software or app updates, apps running in the background, and HD downloads can consume high amount of data. - Natalie176Views1like0CommentsRe: adding unlimited calls and texts to data plan.
Hi JamesFo_3382410, You can change your plan via your dashboard to the Unlimited which includes calls and texts. If you're unsure how to do this, our webchat team will be more than happy to assist. You can reach them here : https://smarty.co.uk/contact/. - Natalie67Views0likes1Comment