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Natalie

SMARTY Moderator

Joined 3 years ago

39 Posts15 Likes9 Solutions

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Re: I can't renew my plan
Sorry to hear this Nichola_3000240, Please speak with our webchat team who can look into your issue further. You can contact them here : https://smarty.co.uk/contact. - Natalie
23-11-2025 Place Chats & Hacks
13Views
0likes
0Comments
Re: payment card expiry notification
Hi AlanSul_1500073, Sorry to hear this has been your experience. SMARTY is a digital first company so all of our customer support is dealt with online. Have you recently received a new debit card with an updated expiry? If so, you would have to update this on your SMARTY account. - Natalie
18-11-2025 Place Chats & Hacks
21Views
0likes
1Comment
Re: Double Data 100 G
Hello, If you speak with our webchat team they will be able to move you to this plan : https://smarty.co.uk/plans/100gb-calls-and-data.
17-07-2025 Place Chats & Hacks
416Views
0likes
0Comments
Re: SIM
Sorry to hear this! If you haven't already, can you please speak with our support team who can look into this further : https://smarty.co.uk/contact - Natalie
12-04-2025 Place Chats & Hacks
389Views
0likes
0Comments
Re: Refer a Friend in Nov 2024 - No reward yet
Hello AdrianBo_912548, Buyapowa is the administrator of our referral programme! - Natalie
23-02-2025 Place Chats & Hacks
1.3KViews
0likes
2Comments
Re: Changed to 32gb offer
Sorry to hear this Grant. You can contact support here : https://smarty.co.uk/contact - Natalie
22-02-2025 Place Chats & Hacks
604Views
0likes
0Comments
Re: smarty data sim
Hello, You can reach our webchat team by going to the SMARTY website. Alternatively, you can email us at team@support.smarty.co.uk The team normally respond within a day. - Natalie
28-01-2025 Place Chats & Hacks
913Views
0likes
0Comments
Re: Renewal payment
Hi Stephen, You have until 12pm to pay for your SMARTY account if payment fails. Failure to do so can result in your account being suspended. I hope this helps 🙂. - Natalie
20-12-2024 Place Chats & Hacks
2KViews
1like
0Comments
Re: Discounts not available to existing customers
Hey Patrick, Our webchat team will be more than happy to move you to this plan 😀👍 You can reach them here : https://smarty.co.uk/contact - Natalie
16-08-2024 Place Chats & Hacks
1.1KViews
0likes
0Comments
Re: How long before my unused number gets reassigned
Hey, If you speak with our webchat team they will be able to check if your previous number is still available 😊 - Natalie
18-07-2024 Place Chats & Hacks
1.5KViews
0likes
0Comments