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Natalie
SMARTY Moderator
Joined 04-05-2023
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Re: Data Usage
Hi DarrenA_1984229 We don’t have access to see exactly how this data was consumed, so I’m unable to advise on the specifics of your usage. Things such as automatic software or app updates, apps running in the background, and HD downloads can consume high amount of data. - Natalie50Views1like0CommentsRe: adding unlimited calls and texts to data plan.
Hi JamesFo_3382410, You can change your plan via your dashboard to the Unlimited which includes calls and texts. If you're unsure how to do this, our webchat team will be more than happy to assist. You can reach them here : https://smarty.co.uk/contact/. - Natalie43Views0likes1CommentRe: payment card expiry notification
Hi AlanSul_1500073, Sorry to hear this has been your experience. SMARTY is a digital first company so all of our customer support is dealt with online. Have you recently received a new debit card with an updated expiry? If so, you would have to update this on your SMARTY account. - Natalie36Views0likes1Comment