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Natalie

SMARTY Moderator

Joined 04-05-2023

50 Posts19 LikesLikes received16 Solutions

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Re: SMARTY Social tariff
Hi Mike_4100291, You can find details on how to sign up to social tariff here : https://help.smarty.co.uk/en/articles/6956499-how-do-i-submit-a-change-of-plan-request-for-smarty-social-tariff - Natalie
13-08-2026 Place Chats & Hacks
132Views
0likes
0Comments
Re: Scam Alert
Hi Oluwaka_3201023, Sorry to hear this has happened to you. You have done the right thing by not giving any card details. SMARTY wouldn't contact you and ask for any card details over the phone. We also wouldn't ask for this information via webchat. - Natalie
24-03-2026 Place Chats & Hacks
84Views
0likes
0Comments
Re: Recurring payments
Hi Lawrenc_3073624, Card details are not updated automatically. You would have to re-add your card details. - Natalie
14-03-2026 Place Chats & Hacks
77Views
0likes
0Comments
Re: Day 23 Service Status Out of Service
Hi TaibatC_3755114, I’m really sorry to hear that you’re having trouble with your SMARTY SIM card - I understand how frustrating and inconvenient that can be. When you have a moment, please check that VoLTE is enabled on your device, as this can sometimes resolve the issue. While it’s not possible to speak directly with our Technical Team, our Webchat Team will be more than happy to escalate the matter to them for a full investigation if needed. Natalie
05-03-2026 Place Chats & Hacks
107Views
1like
2Comments
Re: Help
Hello AllanTa_3194570, I'm sorry to hear this has happened. Please contact our webchat team who can being the process of recovering your dad's number. You can reach the team here : https://smarty.co.uk/contact. - Natalie
29-01-2026 Place Chats & Hacks
46Views
0likes
0Comments
Re: Mr Dennis Frear
Hi DENNISF_2624207 You can use our short code checker here : https://shorturl.at/0U7Sk This will give you more information. - Natalie
06-01-2026 Place Chats & Hacks
244Views
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Re: Chat
Hey Michell_2495756 You can reach our webchat team here : https://smarty.co.uk/contact - Natalie
06-01-2026 Place Chats & Hacks
137Views
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Re: How do I contact Smarty, I have no wifi and the chat says 72 hours!
Hi HeidiBr_1773308 You can reach our webchat team here : https://smarty.co.uk/contact - Natalie
06-01-2026 Place Chats & Hacks
4.4KViews
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Re: Sim replacement
Hey KayleyL_1059972 You can order a replacement SIM card! You can find more information on how to do this here : https://help.smarty.co.uk/en/articles/1215834-how-to-replace-your-smarty-sim - Natalie
06-01-2026 Place Chats & Hacks
217Views
0likes
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Re: Data Usage
Hi DarrenA_1984229 We don’t have access to see exactly how this data was consumed, so I’m unable to advise on the specifics of your usage. Things such as automatic software or app updates, apps running in the background, and HD downloads can consume high amount of data. - Natalie
21-12-2025 Place Chats & Hacks
306Views
1like
0Comments