Not receiving calls

[LaurenG_3352039]

Hello I've just put my new sim card in today and ported my number over, some people have tried calling me but its going straight onto my voicemail and not ringing? What does this mean please

[JodieC]

Hi @LaurenG_3352039 

Thank you for reaching out to our SMARTY community forum!

You may need to perform a network reset as this has been known to be successfully in resolving this issue. 

I would recommend doing a Google search for your specific device and finding out how to reset the network settings. 

I hope this helps!

- Jodie