Scheduled Plan Change Failed Again (Evidence Attached) – Urgent Help Needed
I am looking for some help or advice from the community as I am now stuck without data despite having a confirmed plan change scheduled for today. The Background: I raised a complaint (Ref: 34545993#1355880) weeks ago regarding plan issues. I received a formal email from a Customer Excellence Associate on Dec 1st stating that I was placed on the 60GB for 8 pound offer, which would take effect from my next renewal date on 29/12/2025. The Issue: Today is Monday, 29th December. My previous plan has expired and shows 0KB left. However, the 60GB plan has NOT activated. Even though my Manage Plan screen clearly shows the 60GB/8 pound plan as a Scheduled plan change, the system is now asking me to manually renew or buy an add-on. The Proof: I have screenshots showing: My dashboard showing 0KB left and the reset date as today.[1] The email from SMARTY Complaints confirming the 60GB plan for today's date. [2] My Manage Plan screen showing the 60GB plan is correctly Scheduled but hasn't triggered.[3] This is the second month this has happened. I followed the instructions, waited for the reset, and the system has failed again. I am now without the service I was promised in writing. Has anyone else experienced a Scheduled Plan Change failing to trigger on the renewal date? How did you get it fixed without paying extra? I need help to understand why the update hasn't worked. This is the second month this has happened. I followed the instructions, waited for the reset, and the system has failed again. I am now without the service I was promised in writing. https://ibb.co/SwcyxxVN 2. https://ibb.co/yF4M5rzT 3. https://ibb.co/Y4cDF8FD
Porting-voicemail problem
I recently switched from Sky Mobile to Smarty and ported my existing number across. During the porting process, Smarty provided a new SIM. For about two days the SIM was active with its temporary number, and then my original Sky number completed the port and started working on the Smarty SIM. In that two-day window, four voicemails were left on my Sky voicemail box. I could not access them because I'd already moved to the Smarty SIM, and now that the number has ported those messages aren't accessible via Smarty voicemail. However, my iPhone Phone app is showing a persistent voicemail notification/badge (4 voicemails) that I can't clear. I believe the message waiting indicator (MWI) is stuck from the port. How do I reset/clear the voicemail notification / message waiting indicator (MWI) on my line so the iPhone stops showing 4 voicemails? Date the port completed: 16/12/25 iPhone model / iOS version iphone 13 Pro, los 26.2: I tried the following: (as advised by customer service) In notifications - turned off the Badge icon Got a friend to send me a voicemail, then deleted that message. Went back to notifcations turned the badge back on, then restarted the phone. But that made no difference
Failure to activate new SIM
Just order a SIM and tried to activate yesterday. The dashboard told me that it would happen in 2 hours and my old number will port on Monday. Activation didn't happen and a 4 hour web chat got me nowhere other than being told to wait as they are working in it. Still no progress today. Anyone else in the same situation? Customer Service not very impressive considering I'm a new customer 😔Smarty app
My old phone number successfully ported to Smarty last week and everything is working fine. But when I go into the app the number from the Sim is still recorded and I get a message saying porting of the number is in progress, which it's been saying for a week. Can anyone tell me what I need to do please? Thanks
Time to Activate SIM ?
My contract with another provider ends 26 December, so I'm planning my move to Smarty. If I were to buy a monthly SIM deal over the Black Friday weekend, would I be able to hold off from activating until nearer my current contract end date ? Was thinking maybe 15 December & then port my number over so it's all done before the Christmas holiday.
Changing mobile number - getting too many robo calls
Hi, does anyone know if it's possible to change the mobile number for one's account? Looks like my number has hit a robo call list and I'm getting 2/3 calls from Chinese robo callers per day. Would be be easier to just get a new SIM and close down the existing account?
New customer. NO Incoming or Outgoing calls
Hi I joined Smarty today and had my number ported across from my previous provider. At 13:16 I received an email to say that my port had been successful. During the afternoon most of the services slowly appeared. At this moment, I can send and receive texts ok, internet works ok, but - I cannot make or receive phone calls. I have just restarted my mobile and retested. It is now 19:25 - it looks like no phone tonight. Very disappointing Smarty. Not a good start. I'd be grateful for any help.
