New, no service after bringing old number over
Hi I'm wondering if anyone has had this problem. I'm new to Smarty and wanted to bring my old number over. My PAC code was sucessful. I received emails from the previous provider teling me my SIM was no longer active, as well as confirmation from Smarty that it was a success. I did not put the SIM into my phone until after the number was ported over, so I have never had service at all. After putting in the SIM, I have no service. Oddly, when I restart the phone, I have service for about a minute. Smarty shows as the operator in my settings. Then it disappears and I have no service again. I cannot make calls or recieve texts. When I contact Smarty over chat, told me to turn it on and off again, and to reset network settings. This doesn't do anything. They said maybe it will work after midnight. I have my doubts. I'm very concerned about not being able to be contacted and not being able to use 2FA. Please let me know if there's anything else I can try.PAC request fails authentication
I have moved to a different provider. My own account is closed. I can still access my son's account who was under my own account. However, Smarty is saying my request for a PAC for him is failing authentication. I'm getting no information back from Smarty. I'm pulling my hair out with this. Does anyone have any ideas? I've tried texting PAC with my date of birth AND PAC with my son's date of birth. No luck with either.
URGENT: SMARTY is failing now, time to move to ID
Compare Smarty to ID on here: https://www.uswitch.com/mobiles/compare/sim_only_deals/ Smarty is honestly terrible. ID offers so much more on the same network for the same price. They offer more data per £, data rollover, more EU countries access, 30GB EU Roaming (18 more than Smarty), e-sim for Watches, 3 months of Apple TV + Music. It is a no-brainer to switch now, Smarty has lost it's game sadly.Delay in receiving SMS messages
Hi, I've been with SMARTY since Jan 24 when I ported my number over from Vodafone. Over the last few weeks I've been having a recurring problem that every SMS I receive takes ages to come through...anything from 30 mins to over 2 hours+. I've spoken to the online support team who went through various things (reset, etc) but it has made no difference. In the 15+ years I was with Vodofone I never had this problem (not even on News Years Eve). This is suggesting to me that the issue is with SMARTY and linked to network traffic, etc. Has anyone else had this issue, and if so, how did it get resolved. I've tried a different SIM card from another network in my phone, and the SMS function works perfectly, so I'm fairly confident its not the phone. Any help would be appreciated.
number transfer
I transferred to smarty a week aga and send my PAC number on same day when applying for the sim, it is over a week and still waiting for the transfer, I had a chat and was told there was no indication that my transfer was completed that was a lie as I checked the account and it says in progress, checked again it says will be completed on the 25th. In the FAQ, it says 24h, don’t know how to believe , this is disappointing, with other providers the number is transferred after 24 hrs.Extremely poor customer service
Myself and my wife switched to smarty 2 weeks ago and as of today my wife still does not have a sim and my sim although activated has had a message saying your number is being transferred for a week have sent the PAC code to the customer support team three times but to no avail. So I am calling it Smarty are absoute bobbins
