Forum Discussion

DavidYo_1029836's avatar
DavidYo_1029836
SMARTY Pioneer
08-05-2025

Number reverted after six months

After six months using my smarty phone, it reverted to the original sim phone number, so my calls are going to a dead number, not the number I transferred to smarty six months ago and have been using. What’s going on?

Porting

2 Replies

  • JodieC's avatar
    JodieC
    SMARTY Moderator
    11-05-2025

    Hi DavidYo_1029836 

    Thank you for reaching out to our SMARTY community forum!

    Please contact our customer support team so we can start an investigation into this issue you are facing.

    https://smarty.co.uk/contact

    - Jodie

    • NelsonT_2346970's avatar
      NelsonT_2346970
      SMARTY Pioneer
      15-01-2026

      I have the same problem. My phone has reverted to an old number and I can't use my smarty number. There seems to be no option doing it online. I am currently travelling overseas. Is there any way to rectify this for people travelling overseas? Thanks