How to speak to a human

[MSF]

@BarbaraM_871001  smarty work via web chat or email but do not offer a customer service phone line. This is done to keep costs down.

[BarbaraM_871001]

But when I tried to email about a problem not listed, I just get referred back to all the questions. I've put it in as a complaint to an address I got from Goole.  Thanks

[MSF]

@BarbaraM_871001  The address they give is at: https://smarty.co.uk/contact as follows 

Alternatively, you can email us at team@support.smarty.co.ukThe team normally respond within a day

[BarbaraM_871001]

Thank you. 

[MarkHou_3287585]

I have recently changed to smarty from 02 and on buying the smarty sim I gave my PUK details for the change of my number. this looks like it hasn't happened 

[MSF]

@MarkHou_3287585  In order to move your number from the old network to Smarty, you need to give the PAC code - you can do this in your account dashboard