Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I live in Gilwern, South Wales, and our SIM card internet is down (again). I've checked on the '3' website and it's the same old message, something like "we're sorry etcetc and we're working on it" but can someone please explain to me how my 'other' ...
Requested a replacement sim and over a week.still not delivered and my services on my current sim has been paused and cant be activated. Cant go out as I have no service and needs to be always connected as im recovering from stroke. Not happy about t...
My internet in not workingi have a plani have done all of my checksi have rebooted my rooter and pcstill not internet can you help me?
i have a smarty account where i have two numbers the main acc is where i used a data sim in the camper due to not using over the winter the account is now closed. the problem i have is my mobile is the other number i need to update my card details bu...
I transferred my old number over to Smarty months ago but when I messaged my son the temporary number appears and when he replies I do not receive his messages. I am not particularly tech savvy.
I joined Smarty and transferred my old number over which was successful. However when I use RCS messages the Smarty number shows and not my transferred number. My friends are confused. I've turned off RCS messaging, restarted my phone and tried agai...
I have posted a similar thread to this earlier. I have looked at another Outage Map website and they are showing a huge number of problems with the Three Network right across the whole of Greater London. To me this indicates some sort of cyber attack...
LOST SIGNAL IN STEPNEY - EAST LONDON!! 16/07/2025 My signal kept dropping last night but i didn't think anything much of it as I was able to keep watching YouTube. Phone, SMS and internet screwed today! Today, the signal is horrendous. No coverage at...
Hi gang, my wifi calling stopped working in our home. Since approx 5th of June 2025. (I been using wifi calling past 5 months from home with Smarty no issues) I have chatted with Smarty team, the experience was ok actually worked for me. They replied...
Long term user of Smarty but over last 6 months, network having more downtime, earlier this year virtually had no network for a week during the day, last week it started again 3 days no network, I live half a mile from a Three mast when i walk 100 me...
Good Evening, Been battling a network issue with Smarty, looks very much like congestion to me as it gets worse in the peak and the downstream is more affected. Anyway, they've told me they'll raise this with a senior team and gave me a ticket numbe...
Does anybody else have problems with their data network continuously losing connection. Other people with me are also on Smarty and they do not suffer the same problem. I've reset network settings but still having this issue. It is sporadic but I thi...
I have been unable to make or receive calls via the smarty network for 2 weeks now.I've tried to make contact with them, however, they are impossible to contact.Please advise, its driving me crazy, I am missing some extremely important calls.
Hi All,For 10 days I've been unable to make or receive calls in Altrincham (Great Manchester). I logged a call, I've followed up several times but the only reply from support is "They are currently processing your request and will contact you via ema...
I do not accept that things are MOSTLY working. MOSTLY not working is the truth. 3 days not to fix things is completely unacceptable. I have built mobile phone networks in 11 countries, and this has NEVER occured not from 1G (analogue) upto and inclu...
I’m trying to put my pac code in to the app but it’s not working. I have contacted my old provider and they said everything is right with the code. Please help! Been trying for days
Hi I have used my 12g of data and purchased the EU 3 day pass and it not working, can anyone assist please thanks
I have had several people tell me they have called my number and they just get silence. No tone, No message.I do not receive a call. Other times it is working fine.Any ideas?
This problem has been ongoing now since I joined Smarty over a year ago, it's persisted through two phones (Samsung A52 5G and S23) and multiple SIM cards (in an attempt to solve the problem).Basically when I call a call centre, usually with an 0345 ...
