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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 61521 Views
  • 496 replies
  • 7 kudos

Network issues

I have just returned from a week abroad (yesterday) and phone been fine until this morning.Signal keeps dropping out - cant take or make calls.Done everything they suggested on their troubleshooting with no luck. We tried another provider sim and tha...

Loss of signal every few minutes

I've been using a smarty unlimited data sim in a 4G mifi for about 1.5 years,  maybe longer. This was mostly fine until a week or so ago. I was able to stream video,  get work done,  etc pretty reliably. Not sure if it's related,  but after some high...

TezzaBee by SMARTY Pioneer
  • 248 Views
  • 2 replies
  • 0 kudos

Unlimited data?

I recently came back to Smarty and took out a 40gb plan... However whilst away on holiday we quickly ran out of data so added and payed for an unlimited plan which still has 24 days remaining! ... Now today when try to do some work I find my data pla...

Resolved! iPad roaming

Can I use my iPad data in the USA? It’s obviously not going to be used for making phone calls 

Hobbayne by SMARTY Pioneer
  • 793 Views
  • 3 replies
  • 0 kudos

Unable to receive phone signal indoors

I have been with Smarty since I was forced to change my supplier when Plusnet stopped providing moble access. I had no issues at all with the phone signal when I was with them.   I recently became aware that I was losing my phone signal indoors when ...

Resolved! SIM card in router limits

As a family, we currently have 3 Smarty sims in mobile phones, and are very happy with the service and reliability. I am considering changing our broadband usage to a sim router, and a SMARTY sim seems an obvious choice, but I have concerns over the ...

DavidWB by SMARTY Pioneer
  • 156 Views
  • 1 replies
  • 0 kudos

Number transfer

I applied by entering my old number and PAC code. I hope you haven't sent me a new number. Please you contact me.  

Yakupjeo by SMARTY Pioneer
  • 280 Views
  • 4 replies
  • 0 kudos

Voicemail alert but no message n voicemail

Hi I’m a new smarty customer, I have been using sim for about 3 months, recently i have been getting voicemail alerts but when I go to voice mail there are no messages, I have tried calling from another phone and I can review the message and delete i...

Extra sim card

Hi Smarty has shipped for me an extra sim by mistake.  What shall i do? 

Reactivation

I have been overseas for an extended period and I want to reactivate my account.On the way back to the UK, I will land in Germany and drive the rest of the from there.I would like to know whether the SIM card will be activated and ready for use upon ...

sim connected ap say active but it's not

As title says, instructions from chat say longin to website and say sim arrived, where the hell is option to same sim arrived, when I try Google voice does not no what I'm asking, doing my nut in this is

Vodafone - Three: Merger

What does anyone feel about this ? for me I was on £12 for 120gb but took advantage of 12 for 200.. does this mean coverage will be increased which 3 direly needs or will prices increase ? Vodafone do Voxi I think, will they merge? Vodafone was a jok...

leedorney by SMARTY Teamster
  • 511 Views
  • 4 replies
  • 0 kudos

Son's phone keeps running out of data

He keeps complaining he is out of data. He has no limits on the handset settings. But his Smarty account says 45.97 GB left of 50gb. Any ideas? It means he can't use his phone fully when out and about,which is annoying. Also, I'm paying for this and ...

AlisonL by SMARTY Pioneer
  • 451 Views
  • 3 replies
  • 0 kudos