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Resolved! [Network Issue] Service Update

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.

YulianK by SMARTY Community Manager
  • 92 replies
  • 5 kudos

Resolved! [Network Issues] Service Update

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

YulianK by SMARTY Community Manager
  • 135 replies
  • 9 kudos

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 3 replies
  • 9 kudos

Port Forwarding

Can port forwarding be setup on Smarty using the ZTE MC801A. I have read many reports of it not working. If it can, what APN settings would be required. Looking to replace BT landline broadband. Already have a couple of phones on smarty, the 5G gives...

Resolved! Auto renew

I've just joined smarty and paid by debit card. I signed for anti renew but haven't completed any direct debits or had any payment details from smarty. How does the auto renew work? 

Data problems

I am getting no internet connection but my dashboard says I have plenty of data. I need connection for my work.

4-5 days of "disruption" fixing an issue

For the last 4-5 days I've had practically zero stability on my connection to 3/smarty in manchester, network checker keeps saying you are working on fixing this issue and are sorry for any disruption and I'm not a fan of complaining because life hap...

Resolved! mobile signal

Hi I don't get any signal and cannot make a text or a phone call where I live I have to walk 0.25 miles up the road to get a phone call or get a notification,  my post code is TR26 2RP and would like some help.

Billing issues

I've been charged twice for a add on as git text saying add on hasn't been added, so I did it again now I've been charged for both. How and who do I contact to try to get refunded. Thanks 

change of plans

I want to change my plan to 50gb text and calling no limited for 8f why is it not in my offer? is it available on your website?

Activating new phone

I am an existing smarty customer, I have bought a new nokia 105 dual sim phone, I have put my existing smarty sim card into slot one and a new smarty sim into the second slot but I have not got any of my contacts or previous texts and my phone number...


Are mms included in plans

CarolAnn by SMARTY Pioneer
  • 2 replies
  • 0 kudos

How to change plan

Hi,I want to change my plan. I have found the guide to changing plan, which has these instructions:Manage plan > change your plan.However, there is no 'change your plan' option for me. Hope someone can help,Charlie   

Resolved! UK to Europe issue

Smarty SIM Worked great for a mobile WiFi hub in the motorhome in UK. On trip to Europe msg on iPhone says ‘no internet’. Wife & myself both have iPhones with O2 so data roaming charges are the same as in the UK. Any clues how we get the HUAWEI/Smart...

Resolved! Group account

Hi I currently have an account with smarty but I have ordered a group sim because my daughter needs a sim card. I have been trying Figure out do I need to cancel my current subscription. I don't want to be paying for two accounts

Fair use data

If I have used my EU fair use age data while on holiday can I use the rest of my plans data when I return from holiday to the uk? 

Unusual high amount of calls from businesses

Hi everyoneI've been getting more than a few nuisance calls lately since I switched to Smarty. I don't know if it's just coincidence, and it probably is nothing to do with the switch, as I am using the same number I was using with my previous network...

AndyPandy by SMARTY Maverick
  • 2 replies
  • 0 kudos

Slow internet speed

Hi guys I just switched to Smarty as the £20 a month for unlimited data sounded like a no-brainer. Now I'm starting to think it's more of a yes-brainer. I'm on my 3rd day with smarty and 90% of the time I am on 1 bar of connection. The highest I've s...