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Resolved! [Network Issue] Service Update

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.

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YulianK by SMARTY Community Manager
  • 8923 Views
  • 92 replies
  • 5 kudos

Resolved! [Network Issues] Service Update

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

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YulianK by SMARTY Community Manager
  • 18017 Views
  • 135 replies
  • 9 kudos

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Cov...

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YulianK by SMARTY Community Manager
  • 1395 Views
  • 3 replies
  • 9 kudos

International calls/texts

I have just bought an add on to allow me to call and text my son in Ireland. But Smarty refuses to connect telling me I have to buy an add on ? 

Nomad by SMARTY Pioneer
  • 35 Views
  • 1 replies
  • 0 kudos

Number not transferred

Got my new sim on 08/05 activated it and used the PAC code to transfer my old number, it said it would be done by the end of 09/05. That was a lie. Still not done, this is the only phone I have and no one can ring me. Live chat is less than useless a...

Turkey - Out of plan add-ons

Can you buy these at any time in your monthly contract and are they available to use immediately?So if I buy an 'Out of plan add-ons' before I go on holiday and want to get another while I'm away would this work?Can someone confirm it's not possible ...

Travelling to Europe

I’m travelling to Egypt and totally confused what I need to buy to use WIFI? I only use my Smarty sim for travelling so at the moment I’m out of plan. Do I need to renew a plan and then buy an add on? If I need to renew a plan (I use data only) can i...

Resolved! Auto Renew experience

I am interested to know what other’s experience of the seamless auto renew process?I’ve been with SMARTY around 4 months, and every month, on the anniversary date,  my account goes into pause at midnight.  It renews, but I am unclear whether it has o...

Michael_T by SMARTY Teamster
  • 7075 Views
  • 24 replies
  • 3 kudos

Resolved! Adding a second SIM Card

HiI already have a Smarty SIM for my router, now a want a SIM card for my phone is it a matter of logging in to my existing account and choosing a new plan to purchase. Will I then see both plans when I logon.Thank you 

Payment

My paying comes out tomorrow but I had my try and take more from my account so can you take payment on Wednesday as the bank are looking in to it for me many thanks Jennifer Hudson 

Resolved! Data add on not working

Do I have to activate an add on.  I bought a 1gb add on this morning It shows on my account. but I am not able to use it.do I need to activate it somehow? 

Resolved! Data only SIM restrictions

Hi,I'm considering ordering a data only SIM, as a group owner for use in a phone, but the restrictions on a data only SIM seem a little unclear, if anybody could clear these up, it'd be great:1. The phone wouldn't be able to make calls or text (SMS/M...

Resolved! Visual Voicemail

Any plans for Visual Voicemail for SMARTY and any other networks that use the 3 network infrastructure?  Voicemail is quite 1990s in that it delivers a text with a just a phone number, so you have to dial voicemail in order to identify who the caller...

Michael_T by SMARTY Teamster
  • 12247 Views
  • 26 replies
  • 17 kudos

61998 BT text numbet

Hi I've received a text from BT which can't be dealt with over the phone,  smarty say they don't support a reply to this number! , anyone help! Thanks