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4 days no pac code

Ive been waiting for over 4day for a paccode and they keep saying there a technical issue. Ive tried many times but keep getting the same answer. Unfortunately we were unable to generate a switching code for you. Please contact us at https://smarty.c...

Group Owner SIM Changes

Any news on when I can make my nickname SIM my Group Owner SIM?  Having closed my GO SIM, my account is currently in limbo. 

Smoothy by SMARTY Maverick
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  • 1 replies
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Resolved! Text message problem

I recently started using smarty, and I received my SIM with the new number, so I transfered my old number to here, but when I send a text, my new number shows up on the receiving phone, even though I transfered my existing number to here, and if I ge...

SMS to 60154 not delivered

I texted SMS to 60154 (premium number with £2+SNC), it shows "message couldn't be delivered". I just moved to SMARTY andmived my number across.Do you know where I can change settings  on Samsung phone to enable sending messages to premium numbers? (l...

Sol_26 by SMARTY Rookie
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Jordan

HiI'm shortly going to Jordan for 10 days and would like to know how much, if, data allowance I have for calls and Internet usageThanks

Vodafone Merger

Hi all,So I'm on the fence with this to be honest as I'm exited seeing better 4g and 5g coverage as well as the speeds increasing.However, if I have read the articles correctly then Vodafone now own 51% of the smarty company, they say no customer con...

Problem streaming.

I have always had no problems streaming with smarty. But recently, I'm having problems streaming with a lot of buffering. Phone works ok with broadband WiFi. In fact in the past smarty data has been more reliable than a friend's sky broadband. But no...

My phone isn't working

Hi there,My phone has stopped working, it can't dial out, when I call it from another phone it rings in my ear and goes to my voice mail but the actual phone doesn't ring. It has network connection because it can receive SMS's. There is nowhere on th...

Resolved! New Samsung phone recognises old SIM phone number

Samsung s24 ultra is recognising a phone number that was originally assigned to the SIM.I ported across my new number to this SIM when using my previous phone but today I pop this SIM into the new s24 phone and it is detecting the old number. I have ...

WiFi calling after iOS 18 update

My wife and my phones (iPhone 14 pro and iPhone 15) no longer have wifi calling since the ios18 update. Is there a solution to this? My work iPhone on EE still has the wifi calling after the update. I have tried everything from restarting to resettin...

Cancellation

I am very politely but having had quite enough of BS today, requesting that you dudes cancel my SIM.Like many people I fell for your very tasteful image, but was always concerned because Smarty is such a twatty name.Long and short is that the SIM was...

0330 numbers blocked

HI I tried to call 0330678522 but keep getting a message saying youve not been given access to this service.Can this be chnged as it my insurance company I need to speak toRegardsdean 

stop number transfer

while trying to add a new sim to family account I have added my number to someone else's sim.  How can I stop this?  I have a  new sim I want to add the number to? Thanks

SIM not delievered

Hi, I placed an order last Sunday 27th. I received an email on the 29th to say it should be here any day but have still not received it. Please can this be chased up as my new phone has arrived and I’m trading mine in so need to send back ASAP once I...

No service

I got an email to say my add on data pass had expired and I was informed I would revert back to plan’s monthly data allowance. On the dashboard there is 2gb remaining of plan, but since the email about pass expiry, I no longer have any service? I hav...