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Resolved! [Network Issues] Service Update

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

YulianK by SMARTY Community Manager
  • 118 replies
  • 6 kudos

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 1 replies
  • 5 kudos

How to get customer service response?

I have been with Smarty for ages and generally very impressed.  But now I have a problem I am less impressed.  An error has been made on my billing which they don’t agree so I am trying to explain and the Chat agent has stopped responding to me.  Any...

Martin by SMARTY Pioneer
  • 4 replies
  • 0 kudos

Area congested, Engineers aware and trying to fix

New SMARTY customer, not a good start at all with awful 4g speeds Ported over my number today 4th December, put the Smarty sim in, first thing i noticed was only showing 4G when my previous network I would be on 4G +. So i did a speed test got, 7.91 ...

Why has my plan not automatically updated

Iv been with smarty over 2 years and my plan automatically updates ever month. For some reason they sent me a message saying I need to renew my plan as it has run out. Iv tried to do this but sent me a txt saying it hasn’t worked. Why ? 

wifi calling problems

Hi .. I've been using Smarty for one month and I live in an area where the signal is pretty poor whatever the provider. Therefore wifi calling at home is really important. Broadband in the house is good .. consistently 60MB .. and my iphone 14 (iOS 1...

Speed and network problem

I bought a 30-day contract on Black Friday.I was shocked at how slow the internet is.I have never measured download speeds faster than 5Mb (4G) (Speedtest).Even rebooting does not help. In fact! I also reset the network connections. Maybe that will m...

Hunique by SMARTY Pioneer
  • 4 replies
  • 0 kudos

My dator

It’s not working when I’m in other country’s well it works in Finland Sweden but not in Crete 

Wi-Fi calling ‘on another line’

Hi,  I have tried two iPhones , both on the Wi-Fi approved list ,  and whilst I can make calls, incoming calls get the message that I  on another line.  Doesn’t seem to be a problem with a Samsung phone.  Has any experienced this and found a solution...

1 December system problem all day

What a wast of time complaining on the Friday 1st December my phone would not make and receive call no data most of the day at the end of day my son had same problems switch of phone swith back  I done this 3 time yes I was back on what is going on w...

Phone stopped making and receiving calls

Had sim for about a year so no probs usually, but today was told I was rung several times, checked and nothing, tested at home and its not making or receiving calls at all, texting, net all OK, on Android, any ideas, tried switching off, removing sim...

Resolved! Premium phone numbers

I’d like to enter for a prize . How can I if Smarty won’t let me? 

AEA by SMARTY Pioneer
  • 1 replies
  • 0 kudos

Resolved! 60 consecutive days abroad

Hi, it says on the website that if I spend 60 consecutive days abroad, Smarty have the right to suspend all services on my account.- if I switch my phone off for 20 days during that period will that extend the period for another 20 days?- if within t...