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[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
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  • 5 replies
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Resolved! Add a SIM

I've already got a Smarty SIM which I use for my WiFi router (data only)  I want to switch my phone SIM to Smarty, how do I add a new SIM to my account? Will also want to transfer my number.

Not able to access 0345 numbers

Hi I need to contact my water company and there contact number is an  0345. Number when I try to call them I get the message not allowed why is this happening I thought 0345 was just a local rate call ? Many thanks  Adrian 

Poor/Non-existent coverage in Athens, Greece

Currently here and experiencing very occasional 5G signal but mostly ‘E’ - which doesn’t work. Have updated mobile network settings and hard resetted phone. Even tried manually selecting network but no difference. In desperation have paid for data eS...

Resolved! [Main Thread] Premium rate / short code text messages

Hi I gather from a few other posts that these are not possible at the moment! I found this in some information blurb from SMARTY -  " At some point you'll be able to send other kinds of messages which will be chargeable. This will include premium-rat...

extra data while abroad

hi allMy son is in cyprus for a month and has run out of data.  Which option is best for him to get unlimited data for use while he is abroad? 

Account

I thought I am a 50gb Had a text saying 16gb as been renewed What plan am I on 

London Underground iOS configuration profile

Hi, I have been a Smarty customer for a number of years and had a 'wifi profile' instllalled on my iPhone that allows me to connect to the London Undergound wifi. I have upgraded phone and lost the WIFI profile file. Does someone have this configurat...

Unable to Install App on My iPhone

Hi, I have recently purchased a Smarty SIM card so I can have unlimited data. However I'm unable to install the app on my phone as it's not showing on the Apple Store.I have an iPhone 17Can you advise on how to install this please? Any help would be ...

Rng20 by SMARTY Pioneer
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  • 3 replies
  • 0 kudos

Isle of Man

Does anyone know why my data would not work in the Isle of Man phone is set for roam and worked fine in Spain last month ?

New customer - change of plan

Hi ALL - anyone can help me with this please:  I have just joined but now have seen the same plan also still with SMARTY but for double the data at the same price - how do I go about changing as I have tried via my account and it is not there - seemi...

No signal in India

I paid for a 15 £ add on and have landed in indiabut cant connect to any networks at all. I have changed my settings to mob.asm ages ago and don’t have any trouble in the EU. Anyone have any ideas ??

Router connection

I have purchased a data only sim and have put it in my WiFi router but I'm not able to connect to the WiFi. I have been sent a new phone number but don't want it as I use another provider. How do I connect to my router please

Router connection

I have purchased a data only sim and have put it in my WiFi router but I'm not able to connect to the WiFi. I have been sent a new phone number but don't want it as I use another provider. How do I connect to my router please

Resolved! Roaming in France works on one sim not another

Hi all, this one has me puzzled and wonder if anyone can help. I have two Smarty SIM cards, let’s say 1 and 2. 1 is my main one I’ve had for two years and works in France, calls and data. Sim 2 I got back in June as an extra data sim for my trip. It ...

Chrom2um by SMARTY Pioneer
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  • 3 replies
  • 0 kudos