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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by • SMARTY Community Manager
  • 68536 Views
  • 496 replies
  • 7 kudos

silent voicemail

my voicemails used to work fine yk "welcome to ur voicemail u have one new message from 07...." then then message plays and now when i try to use it I ring it and it's just complete utter silence. nothing. idk if the voicemails I'm recieving are sile...

JazzyJ900 by • SMARTY Rookie
  • 124 Views
  • 5 replies
  • 0 kudos

Group plans for existing and new child under 16

Hi, I have recently joined along with my wife and 17 year old daughter. We each have our own individual account. I was about to add my 14 year old and then eventually create a group plan. However, I've now read that under 16's cannot have their own a...

Severe reduction in download speed

our download speed has gone from rangex209/500 to yesterday 7 and today up to 28mbps anyone had same problem , cant stream tv, have rebooted everything phone/router to no avail

Ceef49_ by • SMARTY Pioneer
  • 64 Views
  • 1 replies
  • 0 kudos

WiFi Setting Turns itself Off

Since joining Smarty my WiFi setting turns itself off after going out of range of my WiFi in my house. I have created a new APN setting, as per the help, but it doesn't make any difference.Has anyone else had this issue? I have a Samsung Galaxy S21 F...

unable to connect - HELP!!!!

Hello CommunityI have been using SMARTY for Internet  for some years with no problems of any sort ever....  in London location...  I just got new laptop and tried to connect on it with my normal huawey router and SMARTY SIM.... I went through routine...

We've Paused Your Account

Just reactivated my SIM and after getting a confirmation email that the payment had gone through and that my plan had been reactivated, the SIM worked brifly until I put it into a new phone and now they're telling me they've paused my service. How ni...

I didn't get my SIM card

I want a refund for the last 16 weeks because I didn't get a SIM card through the post I'm not happy with the service what smarty is giving  Thanks gordon 

Loss of signal every few minutes

I've been using a smarty unlimited data sim in a 4G mifi for about 1.5 years,  maybe longer. This was mostly fine until a week or so ago. I was able to stream video,  get work done,  etc pretty reliably. Not sure if it's related,  but after some high...

TezzaBee by • SMARTY Pioneer
  • 327 Views
  • 4 replies
  • 0 kudos

IPv6 is now live on SMARTY

Just a heads up that IPv6 is being now being rolled out by THREE and works with SMARTY. I am now assigned both an IPv6 and IPv6 address. It's being switching on mast by mast so you should automatically receive this service in the near future if you h...

WelshPaul by • SMARTY Centurion
  • 5437 Views
  • 8 replies
  • 0 kudos

Incorrect billing!!!

Why am I being billed twice every month? Had an initial tarrif of £10, then upgraded to £12 tarrif, but why am I still being billed for my old tarrif?

Wi Fi Calling no longer works as of 5th June 2025

Hi gang, my wifi calling stopped working in our home. Since approx 5th of June 2025. (I been using wifi calling past 5 months from home with Smarty no issues) I have chatted with Smarty team, the experience was ok actually worked for me. They replied...

Payment Card Details

My credit card was due to expire, it has been replaced with a new card - same number, just different expiry date and security code.I eventually discovered the rather convoluted procedure and followed it through. However there does not seem to be any ...