Parental Control

[Emanuel_2341148]

Hi , I have problem to access to adults contents. I paid 1 pound to unblock the service but nothing happened… what can I do? 

[JJP2]

If you’d like to turn off the adult content filter, you’ll need a valid credit card (not a debit card) to verify you're over 18, which Smarty validate by taking a £1 transaction and immediately refunding it.

I have a credit card, take me to adult content settings

Or, via the Smarty app:

Select You > Account Settings > Content and device settings

Don't own a credit card?  💳

If you don't a credit card, don't worry. Please get in touch with Smarty via web chat where we'll just need to confirm you're over 18 through receipt of valid photo ID such as a Passport or Driving Licence.

Web chat is available 8am-8pm, 7 days a week. Just look for the green chat icon on the main Smarty website - https://smarty.co.uk/

[ClairFo_1917495]

What if you pay and it still doesn’t work? 

[MSF]

@ClairFo_1917495 IF that happened, you would start a web chat with Smarty Support for them to sort it out for you.