If you're reading this, it's because it's too late. You'll be wondering why you as the parent have a nickname SIM and your child is the Group Owner. And despite us being able to fly to the moon, no sir, you CANNOT change a nickname SIM to the Group Owner.
At this point, you're thinking: "so what do I do?". Here's what the customer rep told me: "you have to port out both account to a competitor". That's right, if you want to be the owner of the Group (ie, you control your child's account rather than the other way around) you have to leave Smarty! Not so smart huh?
Now of course there are articles and such. But here's the rub.
I wanted a cheap SIM for my youngest. So I went to the cheapest (Smarty), got a SIM, created an account and all was good. So cheap that I ported my own number over to Smarty. The obvious thing to do was be a group right? Not least because that meant a 10% discount.
Not for one second did I think that in creating a group, Smarty would be so stupid as to categorically refuse/be so low-tech that they can't simply switch ownership around.
So there go two customers and the loss of two perpetual streams of income. Actually three. Because I intend to port out my eldest son's account too.
Smarty, you need to get you stuff together. Pathetic.
