Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Since arriving in Australia, I've been unable to use my Smarty UK SIM (just required for 2-step banking authentication etc as I have a local SIM for calls, texts and data).The SIM is recognised by my phone and multiple local phone signals are identif...
There are numerous instances these days of SIM Swap fraud. In addition to setting a PIN code to unlock the SIM card, what else can we do to prevent scammers from persuading SMARTY that a SIM has been lost or damaged and handing over a new SIM to the...
Hi can you tell me how to set up the apn profile to allow internet box to work in eu. The settings page request the following.profile namedial numberAPNuser namepasswordprotocol (pap,chap, pap and chap)
I am moving from GiffGaff to Smarty but the PAC code they have given me won't work in the smarty portal. GiffGaff have checked and the PAC code is correct and valid but it still won't accept it in the portal and I cannot get to talk to anyone !!!
Hello - Can someone please confirm the support escalation path as i seem to be going around in a frustrating and interminable support loop. I am trying to get support via chat and email but my DoB on record appears to be incorrect so support cannot v...
hi anyone else servers down today located dy14 area
Can't find anything or the website that addresses sim swap attacks.What does Smarty do to prevent to prevent sim swap attacks? I'm looking to be reassured that Smarty does not make it easy for some imposter to call them and pretend to be a genuine Sm...
Really disappointed and frustrated today. Webchat did not respond for 15 mins, then more than 5 mins in between query and response. Gave up in the end!!!I am trying to activate a SIM card on a data-only plan to go in my router. I want to add this SIM...
Do I get charged for texts to lanzarote from the UK, thanks guys x
Help please. 3 says there’s 99.9% coverage in the area I live. I’d say it’s more like0.01% even using WiFi it cuts out. I’ve never had such bad experiences with my mobile since joining Smarty. Is there any hope it’s going to improve in the near fu...
Hey everyone, I’ve updated to ios18 on my iPhone 14PM , which means I should be able to rcs across to my android buddies! But I can’t (yet) there is nothing in settings I can see. what gives? Is it carrier specific?
My brother is on Lebara and when I try to call him from Smarty I either get silence or voicemail. Two other members of family and one friend also on Smarty have the same problem calling him. I got him to cancel all call diverts but it made no diffe...
Do I get charged for texts to lanzarote from the UK, thanks guys x
Why hasn't my 5gb plan not upgraded to 12gb as account now showing 6gb on renewal
I use WiFi calling at home. When I leave home I noticed I have no signal. So I restart the phone and then have a signal. This never happened before with previous provider. Is there perhaps some settings I can change in the phone to help over come the...
If you love being part of our community, then how would you feel about testing our products and services that we’re preparing to launch in 2025? Sound interesting? Thought so! As a community member, we truly value your opinion. So, we would li...
