BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I have added a new member to my group and Smarty have ported their old number to my phone and lost my number. How do I get my old number back?
Why are you offering 80GB for £8 a month when I have to pay more for 40GB ! Yet I have had an account for years!also the add on I bought recently never worked in Singapore and I was forced to make alternative arrangements my wife also has a smarty ac...
Good Evening, Been battling a network issue with Smarty, looks very much like congestion to me as it gets worse in the peak and the downstream is more affected. Anyway, they've told me they'll raise this with a senior team and gave me a ticket numbe...
I am a new customer. When I got my sim and my number ported over, I found I couldn't send SMS or make calls to landlines. Turned out that the problem was that I needed to delete the esim that I had been using before the SMARTY sim. I have spent nearl...
I have just switxhed to SMARTY and transferred from O2 on the 9th Feb and got a email saying the port was successful on the 12 Feb. I can make calls to people, but when i message it appears as if im messaging from a different number. Further people c...
It’s been 2 weeks, I cannot receive any calls or texts from anyone but I can make them. When someone tries to call me they get “this number is not recognised.I’ve had a chat open with customer service the entire time and I’ve done everything they’ve ...
I have created a Smarty group consisting of me (manager) and my wife. Seems to work OK but the little "badge" showing the selected member's initials is useless for us as we have the same initials. Is there any way to change what this badge shows, e.g...
I upgraded to the £8 50gb Voice plan via the app on Thursday 6th Feb.I had a confirmation email saying the change would come into effect on Sunday 9th when my plan renewed.When my plan renewed on the 9th, the upgrade hadn't gone though after all.I wo...
When I try to visit certain website this message pops up: Your server is running PHP version 7.0.33 but WordPress 6.7.2 requires at least 7.2.24. Does anyone have any ideas about how to deal with this?
I am concerned about this takeover by Vodafone. Will the monthly data and price change? I have looked at Vodafone's tarrifs, data allowances and they don't seem nowhere near as generous as smartys offer.Anyone else thinking the same?
Help please. 3 says there’s 99.9% coverage in the area I live. I’d say it’s more like0.01% even using WiFi it cuts out. I’ve never had such bad experiences with my mobile since joining Smarty. Is there any hope it’s going to improve in the near fu...
HiI've already asked for a replacement SIM as mine stopped working I was sent one with a different number... I needed a replacement for my actual account. I'm paying for something I can't actually use the SIM hasn't worked for at least 2 months now.
Hi all, My payment date is 23rd of each month which is really annoying as im one of those, likes everything to come out immediately types, I see there is no mechanism to change the date of this with Smarty direct. My thought process to get round this...
Hi I can’t make calls or receive calls inside my house but as soon as I go outside it works I have have had new fibre broadband installed I can use all the other services but no phone calls,any help would be appreciated, thanks in advance
Both my wife and I done the IOS update yesterday and now we can't call or receive calls on our mobile phone. All other services are working. Any help or advice would be appreciated.
Hi I want close my SIM card please?
It’s now been days of not receiving or being able to calls from my phone for days. We contacted Snarty and told just to reset network settings. Done this and worked for a very short while then went back to not working. Emailed Smarty and all we got w...
I had a SMS at 1800 to say number transfer successful took a while for my old SIM to go offline. I can now call from my Smarty SIM on the new number. But I can't receive anything there call just terminates.
