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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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Resolved! Roaming not working EU

Hello,I am currently in Portugal and my data is not working. I only get “E”.I have changed my APN to mob.asm.net. I have tried every single local network. I have my roaming active and data set to 4G. And I have enough data on my plan. Still nothing.A...

AnaF by SMARTY Pioneer
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  • 3 replies
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Resolved! Roaming

Hi, i have two sims on my account, my sim in a google pixel worked fine in Spain for calls, SMS and 4G.My wife's sim in an iphone, worked on calls and sms but not on 4g, Roaming was enabled and all relevant network settings matched mine.I think i rem...

Resolved! Lost / stolen smarty simcard

Hi i need to replace my simcard but i have also lost my login password. i can log into my dashboard through my email but when i try and change my password it sends a confirm code to the lost simcardWhere in dashboard do i request a replacement simcar...

Resolved! Lock screen shows Lebara, not Smarty as network

The lock screen on my mobile shows Lebara as the network rather than Smarty. I used to be on Lebara but switched several months ago and ported my existing number across.The sim is the supplied Smarty one.The APN is named Smarty and appears to have th...

Using phone & date abroad in EU

I’ve read up on the practicalities on the Smarty site, but interested to know if anyone has experienced any unexpected challenges whilst on holiday from the UK to Greece?

Desperately slow 4g

Joined Smarty from Lebara (i.e. 3 versus Vodafone).  Great value for money (60gb for £10 pm) but hopelessly poor 4g reception means completely unreliable internet (cannot connect to Netflix etc). Download speeds now often below 1Mb ps. 3 4g reception...

joining Smarty, life of SIM deals.

Hi, I haven't received my SIM yet, but had a few questions:1 My account page does not have much functionality, will this change once I activate my SIM?2 If I navigate away from my dashboard, I seem unable to navigate back again; there does not seem t...

APN for roaming: cannot set it up :-(

Hello Smarty Comms, I added the Smarty SIM card before leaving the UK, but did not do the APN trick and now I am stuck in Europe with a non-working SIM for roaming. Tried to follow instructions to set it up, but does not seem to work: I ended up with...