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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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  • 495 replies
  • 7 kudos

Text message not working

Hello Im new my mobile number was transferred from 02 to smarty a couple of days ago.It seemed to work find and i can receive phone calls, but I've realised that I'm not receiving any text messages that are sent.  I upgraded to google messages I have...

WiFi Calling

When I purchased my Smarty SIM card with it's unique telephone number, I noticed the WiFi calling symbol at the top bar on my phone screen. Great, because that's the service I was attracted by. However, after porting my existing mobile number, I noti...

Getting so many SPAM texts from short codes

It's really concerning that I've been getting so many SPAM texts in my SMS inbox the past 10 days or so. Just this morning, I've already gotten 6, and it seems like it's getting worse every day! I'm getting tired of reporting so many things as SPAM e...

Network down?

Hi all. Getting frustrated. Is the Smarty network down in East London. I've had no service yesterday or today so far. Entered 2 postcodes (home/City of London) and status says "fixing an issue" but no further updates. Not really acceptable and the Ch...

Resolved! wifi calling

i have a Nokia x10 with wifi calling capability however it doesnt appear to work, does anyone have this phone and know if it works with Smarty (its not on their list of compatible devices)

Fluctuating Service/Possiblr Network Congestion

So for the past week I have had fluctuating service and because of this I cannot use my sim at all.My service bar is consistantly fluctuating between 2 bar and no service. Even when I have service I still cannot use my data, make or recieve calls or ...

APN change doesn't let me leave blank APN Type

Going abroad so I made a new APN following instructions on smarty post.However I cannot set the APN Type to blank, as it says in post. It shows as "default,mms,supl,hipri,fota,CBS,xcap" and I cannot delete this.Will this allow me to roam when abroad ...

photos

since changing to smarty i am no longer able to send photos in a text message, why is this?

Can't call 0901 numbers.

I can't call 0901 numbers to vote in eurovision. At this point I'm beginning to wonder if there are any **bleep** numbers I can call on this wretched network.What's the point of this top up crap if it can't be used for anything? 

Resolved! buying addons

I bought 15G sim  and have used 10G in Europe but my fair use limit is 12G. If I buy another 15G add on am I limited to using only 12G out of this again in Europe?

Can't vote in eurovision!

I'm trying to vote in eurovision which means dialling a shortcode. I've added some "out of plan" credit but still getting a looping "you've not been given access to this service" message. Can I not call shortcodes?! 

Problems with new SIM card.

I've activated a new SIM card and transferred an old phone number from BT.  This is to be used in a basic (non-smart) mobile for my mom and I've received confirmation from Smarty that the phone number has been transferred but I can only make Emergenc...

Asking for payment when I change payment method?

My debit card expires at the end of the month so had a reminder text from Smarty to update my payment method. The new card's number is the same, just a new expiry date and CVV number.When I go into my account and select the option to add a new paymen...

AndyS by SMARTY Pioneer
  • 129 Views
  • 1 replies
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Pause plan, keep offer after resuming?

Hi allI am going on holiday next month in a non-EU destination so it doesn't make sense to keep my plan running for the month during which I can't use it anyway.However I have a special offer (20GB data instead of 5GB), if I cancel auto renew, when I...

kf1 by SMARTY Maverick
  • 144 Views
  • 2 replies
  • 0 kudos