You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
Hi all, I've got a data only SIM in a security camera which until 2 days ago has worked perfectly, now it is showing no signal, I've tried the obvious re booting the camera and adjusting antennas but no joy, I've also tried to find out if there is an...
Hi,I’m trying to find Smarty Customer Service’s web chat webpage on the Smarty website, but can’t find it & go around in circles.Please can someone send me a direct link to Smarty Customer Service web chat?Thanks, Bhavini
Hi, my partner has been pickpocket cannot access her email and needs the main group SIM STOPPED AND REPLACED- NO DASHBOARD ACCESS
If you’re an existing SMARTY customer, you can swap your physical SIM for an eSIM today. New customers and Group owners will be able to order an eSIM directly soon. In the meantime, you can still activate one by doing a SIM swap.https://help.smarty.c...
My handset no longer allows me to use online banking. My bank say to contact Smarty to reset where I am or something- not technical as you can see
For some reason i am getting a 'can not connect to server' message when dialing sometimes also some saying they can't get through to me
Can I access voice messages without recording my name & greeting? Other companies don't need that detail
Apologies if this is a silly question but couldn’t find a clear answer anywhere
Hi I need web chat assistant to cancel the new sim I ordered by mistake and paid £12 for a new deal… how do I proceed? Literally ordered 5 min ago ..?
Hello,I am a mom of a daughter and I earn universal credit, therefore I am on the social tarif plan. I also wanted to get a second SIM card for my daughter but cannot make a new account and benefit from the social tarif plan. Can I have 2 SIM card on...
Hello,so I am a mom of daughter and I earn universal credit I personally use smarty social tarif and wanted to know if I could possibly get her a social tarif plan too, however I cannot make a new smarty account so I am a bit stuck. Is that even a po...
I have recently transferred to smarty from sky and brought my number with me which said it has transferred successfully. However when I send texts, it sends from the number that the smarty SIM card arrived with. I have tried the normal resets etc but...
Hi! Since July all calls that are not on Whatsapp go straight to voicemail, it’s much worse when I’m at home than when I’m out which is weird because it was working fine before July (I’ve been with SMARTY for years now). Mobile service is fine and da...
Myself and partner both moved over to Smarty from EE, the service is awful in Glasgow:Nothing in Glasgow This was in a shoip on Victoris Road in Glasgow, honestly **bleep**.I would have just popped the image in but Smarty isn't let me post images, an...
Hi my sons phone was stolen today the police need the IME number is there a way I can get this from my smarty account?
How do I speak to the web chat assistant? Or is it just thing getting help from other users?
Can you please tell me why I cannot phone 0800 Numbers
