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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 100212 Views
  • 499 replies
  • 8 kudos

Number Transfer

When I ordered my new smarty sim, received today. I provided my PAC  to retain my existing number at time of order, how long does this take to after I have activated my Smarty sim to transfer. Thanks     

Calling all Unlimited Plan customers…

We’re keen to hear from you and how we can enhance your experience with SMARTY so we have a few questions for you. You don’t have to answer them all, you don’t have to write pages and pages (unless you want to), we just really want to know how you fe...

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NealP by Team SMARTY
  • 4370 Views
  • 26 replies
  • 1 kudos

Roaming data not working

Hi, I’ve used Roaming data in Spain yesterday but today isn’t working at all I have great signal even 5g and I still have a data left and I’m still witching the 12gb fair use limit. I haven’t changed anything, changed my apn to work abroad but today ...

What steps does Smarty take to prevent a sim swap attack?

Can't find anything or the website that addresses sim swap attacks.What does Smarty do to prevent to prevent sim swap attacks? I'm looking to be reassured that Smarty does not make it easy for some imposter to call them and pretend to be a genuine Sm...

smartazoid by SMARTY Maverick
  • 3236 Views
  • 13 replies
  • 0 kudos

Resolved! Roaming - Samsung

Hello, I tried following the Smarty advice to set my Samsung phone Roaming up - having received an email from Smarty with instructions. Upon checking, the phone's setting already had the correct Access Point Name. Is it therefore as simple as selecti...

SSID

I have inserted the Smarty Sim into my new phone (as old one is not working).  To set up the network as Smarty does not appear on the listing I need the SSID number.  Can you help?

Resolved! Roaming data usage

Hi. I'm trying to see how much data I've used while roaming abroad. The smarty app only seems to show total data used (while in UK and EU) . Can I isolate data used while roaming? 

Network connection issue

I am on Surrey/Hampshire border in Rowledge near Alice Holt Forest. The network signal in my house is very weak and unreliable! Smarty tells me there is an ongoing issue every time I check and this has been happening for several days. Why have I not ...

Double Data 100 G

I'm currently on the 40 GB double data plan so I get 80GB. If I change my plan to the 100GB Will I get double data too, as advertised to 200GB ? Thanks

Reduced signal

We used to have a strong signal here Ch54LS but in the last few weeks I am only getting 1 or 2 bars phone strength. I am unable to find out why its dropped not even trying to contact Smarty on here. Seems they make bit difficulty for you do do so. I ...

sim card

hi,ive sent my pac code to an old sim card that ive lost by accident,is it possible to still transfer my old number to my new sim card.

Parental Control

Hi , I have problem to access to adults contents. I paid 1 pound to unblock the service but nothing happened… what can I do? 

User Busy Message

When I call one particular mobile number (either through WIFI or mobile network) I always get a USER BUSY message and engaged tone.I have tried this number from a different mobile also on Smarty and get same problem. If I ring through my mobile VOIP ...

Voicemail Notifications

Hi everybodyI've just signed up to Smarty and as usual there are a few tweaks one needs to do to get everything running as you'd like.I'm getting there but I'm having a problem with the Voicemail.The voicemail is all set up and is working fine but ev...

Three network down (again)

I live in Gilwern, South Wales, and our SIM card internet is down (again). I've checked on the '3' website and it's the same old message, something like "we're sorry etcetc and we're working on it" but can someone please explain to me how my 'other' ...