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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 18731 Views
  • 200 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 85065 Views
  • 499 replies
  • 8 kudos

4g broadband router

My daughter is at Loughborough Uni and in accommodation with no internet access.  Will a 4 or 5g router do  the trick for her? According to the coverage she should have excellent 4g but only 5g outside.  Also, can she use a single unlimited data / ca...

number transfer

I transferred to smarty a week aga and send my PAC number on same day when applying for the sim, it is over a week and still waiting for the transfer, I had a chat and was told there was no indication that my transfer was completed that was a lie as ...

Number Port Nightmare MOST UNHELPFUL CS EVER "SMARTY"

Hello everyone! I requested my number port for 24/06/2025 but today is almost 01/07/2025 and mumber is still not ported. Live chat keep lying because one day i chat and they say they didn't get complete files from Lebara and then next day they say it...

Promotion period

Where do I go within the app to find out how long my promotional offer will last? Or do all promotions last for 12 months? 

Tess_B by SMARTY Pioneer
  • 81 Views
  • 1 replies
  • 0 kudos

[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

1000012019.png
YulianK by SMARTY Community Manager
  • 18731 Views
  • 200 replies
  • 7 kudos

Ryoko issues

Having problems accessing the internet using an unlocked ryoko mobile internet inserted smarty simit says I am connected 4g but my devices phone are not connecting anyone else had issues apologies if this has been covered thank you 

Resolved! WiFi Calling fails June 2025

Unable to make wifi calling from phone, it has worked fine since January 2025 - same phone - same internet company. Contacted wifi provider no issues on line. Now reaching out to smarty gang. Have latest IOS update, have restarted the phone. Any idea...

Compensation for no service?

I understand smarty was down today, i check in the morning when i had no phone speradic data service, site said no issues in your area .. lie, then about an hour later said phone only issue .. no data issue .. lie. Tried contacting customer care who ...

Extremely poor customer service

Myself and my wife switched to smarty 2 weeks ago and as of today my wife still does not have a sim and my sim although activated has had a message saying your number is being transferred for a week have sent the PAC code to the customer support team...

Unable to renew or change my plan

My package was expiring today and it wasn't on auto renew.Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever ...

Billing and verification

I have today received two Messages from smarty asking me to update my account details which I already hold every time I update him it takes me to my bank and tries to withdraw £10 for the month even though I've still got seven days until my bill is d...

No support

I don’t know what else to say but this company doesn’t offer any real support for its customer. I’ve wasted so much time today trying to add an already activated sim, I have just gone round and round in circles. It’s a shambles. 

So why was Three networks down

Does anyone know the reason why Three was down yesterday 25th June ? Popped into today Three store to ask. Don’t know dude,  when did this happen came back the reply from member of staff on 26th June.