Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
How do I get this ? I've just paid £12 and coverage is not good where I am .
Hello all.I have been a smarty customer for quite some time and recently 4G has stopped working and unable to make or receive calls indoors at home. It's nothing to do with the settings on my phone I believe as I have double check this as I have a s2...
My daughter is at Loughborough Uni and in accommodation with no internet access. Will a 4 or 5g router do the trick for her? According to the coverage she should have excellent 4g but only 5g outside. Also, can she use a single unlimited data / ca...
I transferred to smarty a week aga and send my PAC number on same day when applying for the sim, it is over a week and still waiting for the transfer, I had a chat and was told there was no indication that my transfer was completed that was a lie as ...
Hello everyone! I requested my number port for 24/06/2025 but today is almost 01/07/2025 and mumber is still not ported. Live chat keep lying because one day i chat and they say they didn't get complete files from Lebara and then next day they say it...
Hi, anyone know if the network is down in West Lothian Scotland? Been unable to use it since Saturday. I use this SIM as my home WiFi. Signal has been shocking
Does Smarty provide a way to save voicemails from my phone onto my computer? There are many that I'd like to port over and permanently save.
Where do I go within the app to find out how long my promotional offer will last? Or do all promotions last for 12 months?
Hello, I am abroad in France at the moment and urgently need to call a corporate 0345 number, I have money in my address on account but I can’t call them
Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Having problems accessing the internet using an unlocked ryoko mobile internet inserted smarty simit says I am connected 4g but my devices phone are not connecting anyone else had issues apologies if this has been covered thank you
I cannot make or receive calls. Is there still a Network problem
Unable to make wifi calling from phone, it has worked fine since January 2025 - same phone - same internet company. Contacted wifi provider no issues on line. Now reaching out to smarty gang. Have latest IOS update, have restarted the phone. Any idea...
I understand smarty was down today, i check in the morning when i had no phone speradic data service, site said no issues in your area .. lie, then about an hour later said phone only issue .. no data issue .. lie. Tried contacting customer care who ...
Myself and my wife switched to smarty 2 weeks ago and as of today my wife still does not have a sim and my sim although activated has had a message saying your number is being transferred for a week have sent the PAC code to the customer support team...
My package was expiring today and it wasn't on auto renew.Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever ...
I have today received two Messages from smarty asking me to update my account details which I already hold every time I update him it takes me to my bank and tries to withdraw £10 for the month even though I've still got seven days until my bill is d...
I don’t know what else to say but this company doesn’t offer any real support for its customer. I’ve wasted so much time today trying to add an already activated sim, I have just gone round and round in circles. It’s a shambles.
Does anyone know the reason why Three was down yesterday 25th June ? Popped into today Three store to ask. Don’t know dude, when did this happen came back the reply from member of staff on 26th June.
