Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hi All,For 10 days I've been unable to make or receive calls in Altrincham (Great Manchester). I logged a call, I've followed up several times but the only reply from support is "They are currently processing your request and will contact you via ema...
I do not accept that things are MOSTLY working. MOSTLY not working is the truth. 3 days not to fix things is completely unacceptable. I have built mobile phone networks in 11 countries, and this has NEVER occured not from 1G (analogue) upto and inclu...
I’m trying to put my pac code in to the app but it’s not working. I have contacted my old provider and they said everything is right with the code. Please help! Been trying for days
Hi I have used my 12g of data and purchased the EU 3 day pass and it not working, can anyone assist please thanks
I have had several people tell me they have called my number and they just get silence. No tone, No message.I do not receive a call. Other times it is working fine.Any ideas?
This problem has been ongoing now since I joined Smarty over a year ago, it's persisted through two phones (Samsung A52 5G and S23) and multiple SIM cards (in an attempt to solve the problem).Basically when I call a call centre, usually with an 0345 ...
I'm neew to smarty my original nr was supposed to transfer today, but when texting it shows the sum cards original nr not the nr I transfered
I have bought two SIM cards in the supermarket one for me and one for my son. I have activated mine fine but having watched both the videos on activating the SIM card so I can add him to the ‘group’, as he is too young to have his own account, I cann...
Is Serbia included in eu with smarty
I am getting a "not delivered" message when trying to text a USA number.Details:- currently in the UK- I have a USA based iPhone- I have an add-on- I can text UK number.- When I was in the USA texts to a UK phone went though. So, I assume my add-on i...
Hi my iPhone 6 with 2 gig smarty sim won’t ring out but can receive calls, any suggestions would be appreciated
By mistake I have done a data add on . I wanted a international calling add on. How do you convert the data add on to international calling add on ?
Hi there,How could I order three new sim card for my family members who coming to visit me soon?Thank you
Hi I just activated the SIM I bought in the Coop and my account just says "awaiting number" and from the email I got it appears as though they're posting me a different SIM?I paid for this SIM card in store so I didn't have to wait.Really bad first e...
I’ve put a new smarty sim into a netgear nighthawk M1 which I want to use abroad in the eu. I’ve put in the APN settings but the device is showing that roaming is off. Any ideas how to deal with this? Thanks
I’ve been having ongoing problems with my mobile data this month and I’m really starting to get fed up.I’ve spent a lot of money recently on plans and top-ups, but the service is all over the place. Most of the time, it’s incredibly slow — web pages ...
I understand smarty was down today, i check in the morning when i had no phone speradic data service, site said no issues in your area .. lie, then about an hour later said phone only issue .. no data issue .. lie. Tried contacting customer care who ...
Why isn't Smarty working?
Why am I being billed twice every month? Had an initial tarrif of £10, then upgraded to £12 tarrif, but why am I still being billed for my old tarrif?
