Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Help, I inserted my SIM card & registered all relevant info. I’ve done all that’s been mentioned. On my phone it still says no SIM card. I tried in my own phone & still nothing. How do I get a new SIM card sent to me??
How do I switch to a student plan from a normal unlimited plan now I've started as a student i can't do it everytime I click buy plan it just takes me to my dashboard.
Cannot get WiFi calling to work on iPhone 15. Its never worked, software is up to date etc. Can anyone help please. John
Hi, I am going abroad for a year and coming back to the UK. So while abroad, I will not be using my SMARTY sim or number, is it possible for me to keep the phone number and sim active without paying for a plan for the duration of the year? Thanks!
I use my sim in a wifi hub and not a phone. is there a way I cam use this abroad in the eu
Frequently when my husband and three other people that I know of call me, my phone doesn't ring and there is no call history. From their side it rings until the voicemail picks up. If they leave a message i get a text message but still nothing in the...
I am currently in Brazil with my Smarty sim. Before leaving UK, I diverted all calls to a UK landline number. This worked for the first 2 days, but now I discovered that anybody trying to call my Smarty number, gets the audio message "It has not been...
The pinned 5g network device compatibility message above is timestamped 2023.Isn't it time to update it?Spilly80
Unable to make wifi calling from phone, it has worked fine since January 2025 - same phone - same internet company. Contacted wifi provider no issues on line. Now reaching out to smarty gang. Have latest IOS update, have restarted the phone. Any idea...
Why is it that every time I access the website and/or app (Android Galaxy S23 Ultra) I am constantly nagged to enter a verification code (sent via email or text). This is especially annoying when using the phone app as it explicity it asks if I "tru...
Hello Everyone I have just used WebChat but forgot to ask an important question. My financial situation has changed. I pay for my monthly allowance with my debit card and need to change this to PayPoint / barcode method. I was informed via WebChat ...
I got my sim in a mobile router and its only putting out 1.20 mbps Cant do nothing with it to slow
Does anyone know how to make contact with Smarty other than chat box? Day 4 of plenty of signal. However not able to make calls or maintain data signal. I have looked at my postcode area. “We're working on the network in this area at the moment. We...
Hi I’ve been charged twice on my account how do I sort it? regards John Ledward
What antivirus a people using on their phones?
Hi, I have a 15GB data only sim for a mobile router in my motorhome. I am going to the EU for 6 weeks and may need more than the 15GBs. If I buy a data add-on can I use all of it in the EU or am I limited to the 12GB fair usage how ever much data I b...
HiI've changed my CC provider, and need to update Smarty.Try as I may, I cannot navigate my way around your website to accomplish the above.As I'm old and getting more frustrated by the minute, I need some help please. Preferably of the "hand holding...
