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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 18249 Views
  • 200 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 84304 Views
  • 498 replies
  • 8 kudos

As an existing constant paying customer

I need to keep a second number alive. However the company I currently have that sim with, keeps threateing to cut it off. I don't need to make any calls or have any costs on it, I just need to be able to receive calls. I am totally unamused that they...

i3 by SMARTY Maverick
  • 248 Views
  • 6 replies
  • 0 kudos

PAC code not activated

Hi I gave the pc code and was due to switch yesterday but then said it's expired before changing? Pac code says 20 days left so I re entered it and now says Monday? Thank you. Brad. 

Resolved! Remove payment option

Does any one know how to remove a payment option? My account lists several debit cards I have used for payment in the past, as well as the current one.  I want to remove these from the list (housekeeping) but I can't find how to do it. If I select on...

Network issues

Ive just changed my sim to smarty and i have no signal but when i put my old sim back in i have signal. Also my data doesn’t work and my wifi is slow when im using my smarty sim. Does anyone know how to fix this?

sim says awaiting order

Hello. I ordered a new sim yesterday to add to our group.I got an email 3am saying oops soemthing went wrong with payment, we will refund you.5am I get an email saying sim has been despatched.Looking on the group dashboard, the new sim says awaiting ...

Just renewed problems

So just renewed and smarty has switched off the SIM ie no service,I knew this SIM was to good to be true,so takes my money and gives me nothing,can I get my money back?,and I'll go elsewhere as I was told to stay away from this service,never again an...

Poor 4g signal in WR8

My phone keeps reverting to 3g in WR8 area. If this continues, I'll be moving my number to a new SIM. 

Ashcoding by SMARTY Pioneer
  • 99 Views
  • 2 replies
  • 0 kudos

30 voicemails

Hi it's coming up that I have 30 voicemails but whenever I go into my voicemails I have none, I wouldn't care so much but it keeps notifying me every 10 mins anyone able to help?

Phils82 by SMARTY Pioneer
  • 86 Views
  • 1 replies
  • 0 kudos

Resolved! recent bereavement changing our phone plans

probably a straight forward answer around here but anyway.  last year our mum died and she was the 'owner' ? of our group of 3 for our plan, my question is , is there a way to make my account the owner of our group of 2 now by just removing mum from ...

Contacting Smarty

Is there an email where i can contact smarty? i have paid for my subscription twice so they need to refund me and its still saying i haven’t paid!!

No Data Roaming in France (Paris)

Went to Paris for 4 nights in June, only connection was 'FREE' and this only gave 3G which never worked. Did all the settings etc before we went, and during our time there tried different networks but got absolutely nothing the whole time. Even my wi...

FAULTY SIM?

I purches a plan beginning of this week, within 4 hours there was no data left when I had hardly used so i bought an add on but it is still not working.I either want my money back or cancel plan

Resolved! Not working

I’m stuck, my phone won’t work properly, my plan has been suspended I’m still paying my bill can get started. Very frustrating please help 

Roaming in Mallorca not working

Hi, well the title says it all really! I went to Berlin recently and was stuck on 3g the whole time so when I got back I looked into it and found I had to change the settings which I did. The phone is and iPhone 14, settings are correct, roaming is o...

Unable to make Calls Suffolk, London, Kent, Hampshire

I do not accept that things are MOSTLY working. MOSTLY not working is the truth. 3 days not to fix things is completely unacceptable. I have built mobile phone networks in 11 countries, and this has NEVER occured not from 1G (analogue) upto and inclu...

Microsoft Lumia 650

Microsoft Lumia 650. Unlocked, Smarty SIM recognised, but can't make incoming or out going calls. Is it a known problem that can be fixed, or is it not working because the phone is not compatible with VoLTE use?I was just trying to set up a user frie...