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Forum Posts

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 5 replies
  • 9 kudos

Using SimOptions eSIM in North America

Has anyone used SimOptions eSIM in North America ? They say to switch off installed (SMARTY) SIM. I have seen other conversations about Airalo eSIMs with which the SMARTY SIM can be left on and you can switch between them for texting.

Expired PAC

Hi all, does anyone have experience of retrieving a number after PAC expired ? I missed the deadline to renew or transfer my number, it was a number i originally transferred to smarty but not my main phone so not used over winter. Customer chat unabl...

Jama121 by SMARTY Rookie
  • 1 replies
  • 0 kudos

Re-activate Smarty Account

How do i reactivate my smarty account. Ported to EE on 14-May and would like to return. When i try do a new purchawe on uk it asked for email snd login, then says i have an account and when i login successfully, it states the account is clo...

Resolved! Group plan mix up

I registered my husband with Smarty some time ago, I am the account manager inc my email. I decided ti take a group plan and transport my old mobile number to smarty. Unfortunately the mobile number that I wanted to import has replaced my husband's n...


What’s the latest with eSIM availability please?

Cwcidaf by SMARTY Pioneer
  • 1 replies
  • 0 kudos


Hi. I bought a SIM card to activate and swap my number form GG tries to log in, seems I already have a login?So I log in, try to activate my new card, transfer my number and top up I complete all the steps, it skips activating sim and orders one to m...

Confirm and pay button not working

I wanted to get a data only sim. I already have a long standing account with Smarty. Completed form and got to the confirm and pay button but it does not work. Have cleared cache and history, tried a different browser and spent far too long with cust...

Resolved! Still no service after joining Smarty

Hi Smarty community,I am posting every day to an update of my ongoing port problem.In summary, since joining Smarty I have been unable to receive any call or receive any texts which I normally use for 2FA/MFA.I am hoping that one day, someone within ...

Terrible phone connection and internet

Phone will drop out mid conversation, will not connect when dialling out. I use WiFi calling thats awful too. Internet 4G/5G terrible connection. My grandad has the same issues 2 miles away at home. She has an iPhone and I use android. Tried all the ...

Phoning France from UK

nformation throughout is very patchy and deliberately evasive. I joined Smarty believing I would be able to phone France as a part of the deal. It seems not. What do I need to do to be able to phone France and which Add-on do I need to purchase to co...