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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 25112 Views
  • 486 replies
  • 7 kudos

Plan changes

Are there certain plans currently subscribed users cannot switch to? I see a slightly cheaper plan with less data ( I don’t need all of what I have ) being advertised on Reddit and I’d like to switch to it but cannot work out how to. 

Replacement SIM

I ordered my replacement SIM on 01/04/25 and I still have no received my replacement SIM card. I’ve tried telling the app that it has been longer than 5 business days but it won’t let me select that option. I don’t know what to do 

New member

Can anyone tell me why as a new member I’m suddenly not able to send msgs in a group chat that was able to before.

Data add on not working

My son is currently in Austria and his data add in is not working. It is showing on his dashboard as completely unused and we’ve changed the settings for his android phone according to smarty’s instructions and video. Is there a way it is meant to be...

Resolved! PAC code

Hi I’ve been sending a txt too  65075 with my Dob but just keep getting a reply that says  We received a switching request for this number which didn't pass our authentication checks. Please check the request and try again or log in to your account a...

I can't find the chat

I want to ask about when my old number will be transferred to my new Smarty SIM. I see lots of references to the Chat option, but I can't get it to initiate. It just brings up pre-written answers. So does anyone know how I get it to work? Or is there...

Line problem with call centres

I already made a post about this but it seems to have been deleted or something (I can see I've made 1 post but cannot get to it).Does anyone have a line issue with call centres? Whenever I call a company number my line breaks up for them (I can hear...

LappyGB by SMARTY Maverick
  • 3388 Views
  • 13 replies
  • 2 kudos

Group plan - not able to add new sims

I have been trying to add new sims to a group plan for the last 10 days . I have had no help from customer services chat despite several conversations. Originally I added 3 sims to my account (owner) but every time I get through the payment verificat...

Resolved! Changing sim number on account

I have WiFi for our motorhome. I inserted the sum I had registered but it's snapped. Bought another sim but how do I change the sim number on my account? Any help would be  

Very slow speed

Hi I have been with Smarty for quite a while and every time my plan renews my data is always slow, It is making me really frustrated and I am considering to cancel my plan next month unless they can fix this issue, wouldn’t recommend using Smarty to ...

Raja by SMARTY Pioneer
  • 1527 Views
  • 9 replies
  • 1 kudos

Problems upgrading plans?

Hello all, on 10th March I upgraded my plan from 6 gb (5 gb with 1 gb bonus) to the 12 gb plan as it cost the same.  I did the same for my eldest child as they are on my plan. The change should have come into effect yesterday 7th April but according ...

Issues with calls and low data-speeds since joining SMARTY

Hi allSince joining SMARTY a couple of weeks ago, I'm facing constant-issues with being unable to send or receive phone calls, and very low data-speeds (literally 1-2 Mbps up or down) at home, and around my local-area.Just wondering if anything can b...

dftf by SMARTY Maverick
  • 1785 Views
  • 9 replies
  • 0 kudos