Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I need to keep a second number alive. However the company I currently have that sim with, keeps threateing to cut it off. I don't need to make any calls or have any costs on it, I just need to be able to receive calls. I am totally unamused that they...
Hi I gave the pc code and was due to switch yesterday but then said it's expired before changing? Pac code says 20 days left so I re entered it and now says Monday? Thank you. Brad.
Does any one know how to remove a payment option? My account lists several debit cards I have used for payment in the past, as well as the current one. I want to remove these from the list (housekeeping) but I can't find how to do it. If I select on...
Ive just changed my sim to smarty and i have no signal but when i put my old sim back in i have signal. Also my data doesn’t work and my wifi is slow when im using my smarty sim. Does anyone know how to fix this?
Hello. I ordered a new sim yesterday to add to our group.I got an email 3am saying oops soemthing went wrong with payment, we will refund you.5am I get an email saying sim has been despatched.Looking on the group dashboard, the new sim says awaiting ...
So just renewed and smarty has switched off the SIM ie no service,I knew this SIM was to good to be true,so takes my money and gives me nothing,can I get my money back?,and I'll go elsewhere as I was told to stay away from this service,never again an...
My SIM card is still not working after the outage. I have restarted it and followed advice - e.g airplane mode on and off. It’s been 3 days nowplease help
My phone keeps reverting to 3g in WR8 area. If this continues, I'll be moving my number to a new SIM.
Hi it's coming up that I have 30 voicemails but whenever I go into my voicemails I have none, I wouldn't care so much but it keeps notifying me every 10 mins anyone able to help?
probably a straight forward answer around here but anyway. last year our mum died and she was the 'owner' ? of our group of 3 for our plan, my question is , is there a way to make my account the owner of our group of 2 now by just removing mum from ...
Is there an email where i can contact smarty? i have paid for my subscription twice so they need to refund me and its still saying i haven’t paid!!
I need a puk and pak codes for my number
Went to Paris for 4 nights in June, only connection was 'FREE' and this only gave 3G which never worked. Did all the settings etc before we went, and during our time there tried different networks but got absolutely nothing the whole time. Even my wi...
I purches a plan beginning of this week, within 4 hours there was no data left when I had hardly used so i bought an add on but it is still not working.I either want my money back or cancel plan
Please help as I've had enough of not being able to send more than several messages at once
I’m stuck, my phone won’t work properly, my plan has been suspended I’m still paying my bill can get started. Very frustrating please help
Hi, well the title says it all really! I went to Berlin recently and was stuck on 3g the whole time so when I got back I looked into it and found I had to change the settings which I did. The phone is and iPhone 14, settings are correct, roaming is o...
I do not accept that things are MOSTLY working. MOSTLY not working is the truth. 3 days not to fix things is completely unacceptable. I have built mobile phone networks in 11 countries, and this has NEVER occured not from 1G (analogue) upto and inclu...
Microsoft Lumia 650. Unlocked, Smarty SIM recognised, but can't make incoming or out going calls. Is it a known problem that can be fixed, or is it not working because the phone is not compatible with VoLTE use?I was just trying to set up a user frie...
What is going on????
