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Forum Posts

eSIM is here 🎉

You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...

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Anny by Team SMARTY
  • 5792 Views
  • 25 replies
  • 6 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 133715 Views
  • 499 replies
  • 8 kudos

Remove PayPal as method of payment

I set up 2 accounts with my PayPal. I now want to change the payment method on both. I have turned off auto renew on then both and it offers me no alternatives. Any ideas how I might change my method of payment?

Resolved! Problems with no Internet for over the past 7 hours

I have been having a problem with my Internet connection all evening and still not working properly what is going on I recently switched networks to join smarty based on smarty saying I would have 99.5% coverage and fast and reliable data coverage so...

unable to make or receive calls on Doro flip phone

SIM has been activated today but cant make or receive calls.  The phone rings once then disconnects when making outgoing calls and when I try to ring the Doro phone it goes straight to voicemail without ringing a t all.How do I fix this?

Reward link says already redeemed

I received my refer a friend reward via email. When I chose PayPal I could not log into PayPal. Now the link says it has already been redeemed. I get nowhere using the chat window. 

VodaThree Merger: Noticeable signal change?

Hi all.I just wondered whether anyone had noticed the change in the signal and network availability etc since the announcement of Vodafone and Three opening up their respective networks to each other, including on Smarty?I think on occasion I have no...

Messed up Referral, help!!

Hi, I was advised by my spouse to sign up for a smarty sim only plan and to use her referral for the £40 offer for us each.well I signed up last night via the website and either did not see the referral part or there is not one to use!how do  I get t...

Resolved! Still no service after joining Smarty

Hi Smarty community,I am posting every day to an update of my ongoing port problem.In summary, since joining Smarty I have been unable to receive any call or receive any texts which I normally use for 2FA/MFA.I am hoping that one day, someone within ...

More information about network issue

The smarty network status says “We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.”. Is there any way to get further information? A black spot with zero reception has appeared in the last ...

Resolved! Adult Content enable/disable

Hello there I have several uncleared and pending £1 payments to smarty as I tried to have adult content enabled and very my age still waiting for some moves on this matter, my question to you is there anything else I can do to sort this matter out.? ...

bense303 by SMARTY Pioneer
  • 3633 Views
  • 12 replies
  • 0 kudos

Resolved! PAC code

I’m trying to put my pac code in to the app but it’s not working. I have contacted my old provider and they said everything is right with the code. Please help! Been trying for days 

New customer

On my dashboard it said we are waiting for a number to be allocated. But I requested to use my existing number and provided a PAC, so what number are they waiting for to be allocated?thanks

Missing calls …

Missing all calls due to all calls going straight to voicemail. Spent hours with an understanding chat representative who had me reboot iPhone on/off; switch iPhone wifi off, reboot router (CommunityWiFi is no problem), repeat - while a friend with m...

Roaming abroad

I got to < Edit Access Point, but cannot change anything. It shows Name 3APN three co uketc in faded grey.