BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I set up contract and was advised SIM was on its way. Nine days later still not arrived so reported as lost and ordered new one. following day original arrived but has been cancelled. now second SIM has not arrived after 8 days. reluctant to report a...
My phone hasn’t connected to any network in Australia. My settings are as advised in the travelling abroad advice and I have tried resetting my phone. Any suggestions as to what I can try to get it to connect. It’s an iphone15. Thanks
activate with sim card
I have a smarty SIM on my phone. I have also just set up a second SIM for data and want to activate it.....but it has posted one to me and I don't know how to activate the one I already have. I have paid for the additional package and don't want to w...
I already have a SMARTY account and have just asked for another number (from my previous supplier) to be transferred on 10th February. Will I automatically get a new SIM from SMARTY? If not, how do I order one?
Having purchased add on to call 0345 number I’m still locked outbot doesn’t even have an option that includes “calling”
Hi all ... Please someone help me with this, trying to find an answer is driving me mad.I set up a family group for my daughter and son some time ago, and added my wife when her contract with another provider ended. As I pay the bill for all three, I...
Hi,Is there a way to get such a list on the app/website? I can only see outgoing calls.Thanks.
I have a 50 GB sim in a wi fi router which had been working fine in Spain until we used up our 12GB EU roaming allowance. I Paid £9 for add on data of 10 GB but the wi fi is no longer connecting and comes up with the message “This service is unava...
I put my on account on hold as I misplaced my phone but I have found it and wish to reactivate my account
When traveling through Europe my mobile data works in certain countries (Spain, Austria etc…) but not in others (Switzerland, Macedonia). I have made the relevant changes to get international roaming but it puzzles me why I get data in certain EU cou...
I'm getting a problem when phoning I get dialing... then nothing, if I dial again sometimes it connects sometimes it just drops out again. when I am unable to dial out other people cannot phone me. I am able to send and receive texts. The problem is ...
I have a recurring issue with incoming calls ending at exactly 2 mins 5 secs. Its repeatable until I place an outgoing call, which works as expected, after placing an outgoing call usually incoming calls will work for a few hours before the issue reo...
Hi I gather from a few other posts that these are not possible at the moment! I found this in some information blurb from SMARTY - " At some point you'll be able to send other kinds of messages which will be chargeable. This will include premium-rat...
Hello, I have no data on my sim; there is no internet that I can use since yesterday. Why is this, please?
I need a smarty contact number I want to call you as soon as possible
Anyone else not able to make phone calls or use data, Text messages still seem to work.
tried to find out how to change from data only to voice plan help section absolute rubbish. keeps telling me to contact services on webchat which i dont know how to do and cannot find anything that tells me. giving up and stopped my auto renew
Hi all.....My daughter is currently in South Africa with her college. She went last Monday and since then i have put £40 worth of add on onto her Smarty account for roaming. This last a day or 2 and its gone....she assures me that shes not using her ...
